Efnisyfirlit

• Foreword
• Preface
• About the authors
• Table of contents
• Part 1 The Mediation Process and its Practical Application
• 1 Introduction to the mediation process
• 2 Stage 1 – The mediator’s opening statement: what is it and what purpose does it serve?
• 3 Stage 2 – Parties’ opening statements and mediator’s summaries
• 4 Stage 3 – Issue identification and agenda setting
• 5 Stage 4 – Clarification and exploration of issues: the first joint session
• 6 Stage 5 – Private sessions
• 7 Stage 6 – Negotiations and problem solving
• 8 Stage 7 – Range of mediation outcomes
• Part 2 Procedural Variations to the Mediation Process
• 9 Co-mediation
• 10 Doing the job by phone
• 11 Multi-party mediations
• 12 Shuttle negotiation and shuttle mediation
• 13 Family dispute resolution
• Part 3 Pre-mediation
• 14 Intake
• 15 Preliminary conferences
• 16 Pre-mediation issues
• Part 4 Mediation Skills
• 17 Key terms
• 18 Communication skills
• 19 Questions
• 20 Facilitating direct communication
• 21 Effective use of information – note-taking and application of visual aids
• Part 5 Strategies
• 22 Underlying needs in a dispute resolution context
• 23 Mediator interventions and impasse breakers
• 24 Practical strategies
• Part 6 Special Mediation Issues
• 25 Role of legal representatives
• 26 How neutral are we?
• 27 Power issues
• 28 Party- and mediator-driven problems
• 29 The role of interpreters and support persons
• Appendix
• Index