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• List of Figures
• List of Tables
• List of Case Studies
• About the Authors
• Online Resources
• Guided Tour of the Book
• Praise for the Previous Edition
• Part I Tourism Overview
• 1 Introduction
• About this Book
• Tourism in Turbulent Times: From overtourism to COVID travel restrictions
• Tourism and the Recovery: Looking ahead
• How to Use this Book
• 2 Understanding Tourism
• Learning Outcomes
• Introduction
• What is Tourism?
• Forms of Tourism
• Poon’s New Tourism
• Sustainable Tourism
• Tourism and the Experience Economy
• Post-Tourism
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• Part II Tourism Supply and Demand
• 3 Tourist-Generating Regions
• Learning Outcomes
• Introduction
• Conditions that Favour the Development of Demand for Tourism
• Travel Propensity
• Generating Regions for Outbound Tourist Visits
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 4 Tourism Demand
• Learning Outcomes
• Introduction
• Tourist Motivations
• Tourist Types
• Consumer Decision Making
• Measuring and Forecasting the Demand for Tourism
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 5 Tourism Suppliers
• Learning Outcomes
• Introduction
• Accommodation Suppliers
• Non-residential Venues
• Transport Suppliers
• Visitor Attractions
• The Cruise Sector
• Characteristics of Tourism Suppliers
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 6 Intermediaries in the Tourism System
• Learning Outcomes
• Introduction
• Types of Intermediary in the Tourism System
• Wholesalers
• Operators
• Agencies
• Regulation of Intermediaries
• Increasing Concentration in the Travel Intermediaries Sector
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• Part III Impacts of Tourism
• 7 Tourism Destinations
• Learning Outcomes
• Introduction
• Destination Development
• Managing Demand for Destinations
• Destination Differentiation
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 8 The Economic Impacts of Tourism
• Learning Outcomes
• Introduction
• Types of Economic Impact
• Measuring Economic Impacts
• Tourism and Economic Regeneration in Urban and Rural Areas
• Optimising the Economic Benefits of Tourism
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 9 The Social and Cultural Impacts of Tourism
• Learning Outcomes
• Introduction
• The Socio-cultural Impacts of Tourism on Host Communities
• Socio-cultural Impacts on Tourists
• Visitor Management
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 10 The Environmental Impacts of Tourism
• Learning Outcomes
• Introduction
• Environmental Impacts of Tourism on a Destination
• Environmental Sustainability
• Managing Environmental Impacts
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• Part IV Tourism Management and Marketing
• 11 Tourism Marketing
• Learning Outcomes
• Introduction
• Tourism Marketing
• External, Interactive and Internal Marketing
• Segmenting the Tourism Market
• The Marketing Mix
• Interactive and Internal Marketing: The Extended Marketing Mix
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 12 The Management of Visitors
• Learning Outcomes
• Introduction
• The Need for Visitor Management
• Respecting Carrying Capacity
• Quality Management
• Visitor Management Measures and Techniques
• Destination Responses to Overtourism
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• 13 Public Sector Involvement in Tourism
• Learning Outcomes
• Introduction
• The Role of the Government in Tourism
• Summary
• Self-test Questions
• Further Reading
• Useful Websites
• Part V Tourism Ahead
• 14 Tourism and the Future
• Learning Outcomes
• Introduction
• ‘Wicked Problems’ and Design Thinking
• Your Future in Tourism
• Tourism Employers
• Self-test Questions
• Further Reading
• Useful Websites
• Bibliography
• Index