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• Cover
• Title Page
• Copyright Page
• Dedication
• Contents Overview
• Contents
• Preface
• Global Edition Acknowledgments
• About the Authors
• Part 1 Why MIS?
• Chapter 1: The Importance of MIS
• 1. Why Is Introduction to MIS the Most Important Class in the Business School?
• The Digital Revolution
• Evolving Capabilities
• Moore’s Law
• Metcalfe’s Law
• Other Forces Pushing Digital Change
• This Is the Most Important Class in the School of Business
• 2. How Will MIS Affect Me?
• How Can I Attain Job Security?
• How Can Intro to MIS Help You Learn Nonroutine Skills?
• 3. Why Are MIS-Related Jobs in High Demand?
• What Is the Bottom Line?
• So What?: A Is for Alphabet
• 4. What Is MIS?
• Components of an Information System
• Management and Use of Information Systems
• Achieving Strategies
• 5. What Is Your Role in IS Security?
• Strong Passwords
• Password Etiquette
• How does the knowledge in this chapter help you?
• Ethics Guide: Ethics and Professional Responsibility
• Career Guide: Five-Component Careers
• Case Study 1: zulily
• Chapter 2: Business Processes, Information Systems, and Information
• 1. Why Does the Falcon Security Team Need to Understand Business Processes?
• 2. How Can Business Process Modeling Help Organizations?
• How Best Bikes Works
• The Existing Best Bikes Process
• How Best Bikes Processes Must Change to Support 3D Printing
• 3. How Can Information Systems Improve Process Quality?
• What Is Process Quality?
• Using Information Systems to Improve Process Quality
• 4. What Is Information?
• Definitions Vary
• Where Is Information?
• So What?: Augmented Collaboration.
• 5. What Data Characteristics Are Necessary for Quality Information?
• Accurate
• Timely
• Relevant
• Just Barely Sufficient
• Worth Its Cost
• How does the knowledge in this chapter help you?
• Ethics Guide: Big Brother Wearables
• Career Guide: Software Product Manager
• Case Study 2: Eating Our Own Dog Food
• Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
• 1. How Does Organizational Strategy Determine Information Systems Structure?
• 2. What Five Forces Determine Industry Structure?
• 3. What Is Competitive Strategy?
• 4. How Does Competitive Strategy Determine Value Chain Structure?
• Primary Activities in the Value Chain
• Support Activities in the Value Chain
• Value Chain Linkages
• 5. How Do Value Chains Determine Business Processes and Information Systems?
• 6. How Do Information Systems Provide Competitive Advantages?
• So What?: The Autonomous Race
• Competitive Advantage via Products
• Competitive Advantage via Business Processes
• How Can an Organization Use IS to Create Competitive Advantages?
• How Does This System Create a Competitive Advantage?
• How does the knowledge in this chapter help you?
• Ethics Guide: The Lure of Love Bots
• Career Guide: Director of Architecture
• Case Study 3: The Amazon of Innovation
• Part 2 Information Technology
• Chapter 4: Hardware and Software
• 1. What Do Business Professionals Need to Know About Computer Hardware?
• Hardware Components
• Types of Hardware
• Computer Data
• 2. How Can New Hardware Affect Competitive Strategies?
• The Internet of Things
• Digital Reality Devices
• Self-Driving Cars
• So What?: New from CES 2017
• 3. What Do Business Professionals Need to Know About Software?
• What Are the Major Operating Systems?
• Virtualization
• Owning Versus Licensing
• What Types of Applications Exist, and How Do Organizations Obtain Them?
• What Is Firmware?
• 4. Is Open Source Software a Viable Alternative?
• Why Do Programmers Volunteer Their Services?
• How Does Open Source Work?
• So, Is Open Source Viable?
• How does the knowledge in this chapter help you?
• Ethics Guide: Free Apps for Data
• Career Guide: Supportability Account Manager
• Case Study 4: The Apple of Your i
• Chapter 5: Database Processing
• 1. Why Do You Need to Know About Databases?
• Reasons for Learning Database Technology
• What Is the Purpose of a Database?
• 2. What Is a Database?
• Relationships Among Rows
• Metadata
• 3. What Is a Database Management System (DBMS)?
• So What?: Slick Analytics
• 4. How Do Database Applications Make Databases More Useful?
• Traditional Forms, Queries, Reports, and Applications
• Browser Forms, Reports, Queries, and Applications
• Multiuser Processing
• 5. How Can Falcon Security Benefit from a Database System?
• 6. What Are Nontraditional DBMS Products?
• Need to Store New Data Types Differently
• Need for Faster Processing Using Many Servers
• Nontraditional DBMS Types
• Will these New Products Replace the Relational Model?
• What Do Nonrelational DBMS Mean for You?
• How does the knowledge in this chapter help you?
• Ethics Guide: Querying Inequality?
• Career Guide: Senior Database Engineer
• Case Study 5: Searching for Pianos…
• Chapter 6: The Cloud
• 1. Why Is the Cloud the Future for Most Organizations?
• Cloud Computing
• Why Do Organizations Prefer the Cloud?
• When Does the Cloud Not Make Sense?
• 2. How Do Organizations Use the Cloud?
• Resource Elasticity
• Pooling Resources
• Over the Internet
• Cloud Services from Cloud Vendors
• Content Delivery Networks
• Using Web Services Internally
• 3. How Can Falcon Security Use the Cloud?
• SaaS Services at Falcon Security
• PaaS Services at Falcon Security
• IaaS Services at Falcon Security
• 4. How Can Organizations Use Cloud Services Securely?
• Virtual Private Network (VPN)
• Using a Private Cloud
• Using a Virtual Private Cloud
• So What?: Quantum Learning
• 5. What Does the Cloud Mean for Your Future?
• How does the knowledge in this chapter help you?
• Ethics Guide: Cloudy Profit?
• Career Guide: Senior Network Manager
• Case Study 6: FinQloud Forever … Well, at Least for the Required Interval …
• Part 3 Using IS for Competitive Advantage
• Chapter 7: Processes, Organizations, and Information Systems
• 1. How Do Information Systems Vary by Scope?
• Personal Information Systems
• Workgroup Information Systems
• Enterprise Information Systems
• Inter-Enterprise Information Systems
• 2. How Do Enterprise Systems Solve the Problems of Departmental Silos?
• What Are the Problems of Information Silos?
• How Do Organizations Solve the Problems of Information Silos?
• An Enterprise System for Patient Discharge
• Business Process Reengineering
• 3. How Do CRM, ERP, and EAI Support Enterprise Systems?
• Customer Relationship Management (CRM)
• So What?: Workflow Problems
• Enterprise Resource Planning (ERP)
• Enterprise Application Integration (EAI)
• What Are the Challenges When Implementing and Upgrading Enterprise Systems?
• 4. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos?
• How does the knowledge in this chapter help you?
• Ethics Guide: Paid Deletion
• Career Guide: IT Technical Manager
• Case Study 7: Interorganizational IS: The National Programme for IT in the NHS
• Chapter 8: Social Media Information Systems
• 1. What Is a Social Media Information System (SMIS)?
• Three SMIS Roles
• SMIS Components
• 2. How Do SMIS Advance Organizational Strategy?
• Social Media and the Sales and Marketing Activity
• Social Media and Customer Service
• Social Media and Inbound and Outbound Logistics
• Social Media and Manufacturing and Operations
• Social Media and Human Resources
• So What?: Enhanced Golf Fan
• 3. How Do SMIS Increase Social Capital?
• What Is the Value of Social Capital?
• How Do Social Networks Add Value to Businesses?
• Using Social Networking to Increase the Number of Relationships
• Using Social Networks to Increase the Strength of Relationships
• Using Social Networks to Connect to Those with More Resources
• 4. How Do (Some) Companies Earn Revenue from Social Media?
• You Are the Product
• Revenue Models for Social Media
• Does Mobility Reduce Online Ad Revenue?
• 5. How Can Organizations Address SMIS Security Concerns?
• Managing the Risk of Employee Communication
• Managing the Risk of Inappropriate Content
• 6. Where Is Social Media Taking Us?
• How does the knowledge in this chapter help you?
• Ethics Guide: Synthetic Friends
• Career Guide: Freelance Marketer & Content Creator
• Case Study 8: Inverness Community Social Media
• Chapter 9: Business Intelligence Systems
• 1. How Do Organizations Use Business Intelligence (BI) Systems?
• How Do Organizations Use BI?
• What Are Typical Uses for Business Intelligence?
• 2. What Are the Three Primary Activities in the BI Process?
• Using Business Intelligence to Find Candidate Parts
• 3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data?
• Problems with Operational Data
• Data Warehouses Versus Data Marts
• 4. What Are Three Techniques for Processing BI Data?
• Reporting Analysis
• Data Mining Analysis
• Big Data
• 5. What Are the Alternatives for Publishing BI?
• Characteristics of BI Publishing Alternatives
• So What?: BI for Securities Trading?
• What Are the Two Functions of a BI Server?
• How does the knowledge in this chapter help you?
• Ethics Guide: MIS-diagnosis
• Career Guide: Senior Technical Analyst
• Case Study 9: App and Pan-App Data Mining
• Part 4 Information Systems Management
• Chapter 10: Information Systems Security
• 1. What Is the Goal of Information Systems Security?
• The IS Security Threat/Loss Scenario
• What Are the Sources of Threats?
• What Types of Security Loss Exist?
• Goal of Information Systems Security
• 2. How Big Is the Computer Security Problem?
• 3. How Should You Respond to Security Threats?
• 4. How Should Organizations Respond to Security Threats?
• So What?: New from Black Hat 2016
• 5. How Can Technical Safeguards Protect Against Security Threats?
• Identification and Authentication
• Single Sign-on for Multiple Systems
• Encryption
• Firewalls
• Malware Protection
• Design for Secure Applications
• 6. How Can Data Safeguards Protect Against Security Threats?
• 7. How Can Human Safeguards Protect Against Security Threats?
• Human Safeguards for Employees
• Human Safeguards for Nonemployee Personnel
• Account Administration
• Systems Procedures
• Security Monitoring
• 8. How Should Organizations Respond to Security Incidents?
• How does the knowledge in this chapter help you?
• Ethics Guide: Exhaustive Cheating
• Career Guide: Security Consultant
• Case Study 10: Hitting the Target
• Chapter 11: Information Systems Management
• 1. What Are the Functions and Organization of the IS Department?
• How Is the IS Department Organized?
• Security Officers
• What IS-related Job Positions Exist?
• 2. How Do Organizations Plan the Use of IS?
• Align Information Systems with Organizational Strategy
• Communicate IS Issues to the Executive Group
• Develop Priorities and Enforce Them Within the IS Department
• Sponsor the Steering Committee
• 3. What Are the Advantages and Disadvantages of Outsourcing?
• Outsourcing Information Systems
• So What?: Managing the IS Department
• International Outsourcing
• What Are the Outsourcing Alternatives?
• What Are the Risks of Outsourcing?
• 4. What Are Your User Rights and Responsibilities?
• Your User Rights
• Your User Responsibilities
• How does the knowledge in this chapter help you?
• Ethics Guide: Training Your Replacement
• Career Guide: Senior Data Analyst
• Case Study 11: Automating Labor
• Chapter 12: Information Systems Development
• 1. What Is Systems Development?
• 2. Why Is Systems Development Difficult and Risky?
• The Difficulty of Requirements Determination
• Changes in Requirements
• Scheduling and Budgeting Difficulties
• Changing Technology
• Diseconomies of Scale
• Is It Really So Bleak?
• 3. What Are the Five Phases of the SDLC?
• 4. How Is System Definition Accomplished?
• Define System Goals and Scope
• Assess Feasibility
• Form a Project Team
• 5. What Is the Users’ Role in the Requirements Phase?
• Determine Requirements
• Approve Requirements
• Role of a Prototype
• 6. How Are the Five Components Designed?
• So What?: Banking on IoT
• Hardware Design
• Software Design
• Database Design
• Procedure Design
• Design of Job Descriptions
• 7. How Is an Information System Implemented?
• System Testing
• System Conversion
• 8. What Are the Tasks for System Maintenance?
• 9. What Are Some of the Problems with the SDLC?
• The SDLC Waterfall
• Requirements Documentation Difficulty
• Scheduling and Budgeting Difficulties
• How does the knowledge in this chapter help you?
• Ethics Guide: Estimation Ethics
• Career Guide: Developing Your Personal Brand
• Case Study 12: When Will We Learn?
• Chapter Extensions
• Chapter Extension 1: Collaboration Information Systems for Decision Making, Problem Solving, and Project Management
• 1. What Are the Two Key Characteristics of Collaboration?
• Importance of Constructive Criticism
• Guidelines for Giving and Receiving Constructive Criticism Warning!
• 2. What Are Three Criteria for Successful Collaboration?
• Successful Outcome
• Growth in Team Capability
• Meaningful and Satisfying Experience
• 3. What Are the Four Primary Purposes of Collaboration?
• Becoming Informed
• Making Decisions
• Solving Problems
• Managing Projects
• 4. What Are the Components and Functions of a Collaboration Information System?
• The Five Collaboration System Components
• Primary Functions: Communication and Content Sharing
• Chapter Extension 2: Collaborative Information Systems for Student Projects
• 1. What Are the IS Requirements for Student Project Collaborations?
• Required Features
• Nice-to-Have Features
• Collaboration Tool Characteristics
• 2. How Can you Use Collaboration Tools to Improve Team Communication?
• 3. How Can You Use Collaboration Tools to Share Content?
• Shared Content with no Control
• Shared Content with Version Management on Google Drive
• Shared Content with Version Control
• 4. How Can You Use Collaboration Tools to Manage Tasks?
• Sharing a Task List on Google Drive
• Sharing a Task List Using Microsoft Sharepoint
• 5. Which Collaboration Information System Is Right for Your Team?
• The Minimal Collaboration Tool Set
• The Good Collaboration Tool Set
• The Comprehensive Collaboration Tool Set
• Choosing the Set For Your Team
• Don’t Forget Procedures and People!
• Chapter Extension 3: Mobile Systems
• 1. What Are Mobile Systems?
• 2. Why Are Mobile Systems Important?
• Hardware
• Software
• Data
• Procedures
• People
• 3. How Do Native and Web-based Mobile Applications Compare?
• Developing Native Mobile Applications
• Developing Web Mobile Applications
• Which Is Better?
• 4. What Characterizes Quality Mobile User Experiences?
• Feature Content
• Use Context-Sensitive Chrome
• Provide Animation and Lively Behavior
• Design to Scale and Share
• Use the Cloud
• 5. What Are the Challenges of Personal Mobile Devices at Work?
• Advantages and Disadvantages of Employee Use of Mobile Systems at Work
• Survey of Organizational BYOD Policy
• Chapter Extension 4: Introduction to Microsoft Excel 2016
• 1. What Is a Spreadsheet?
• 2. How Do You Get Started with Excel?
• 3. How Can You Enter Data?
• Key in the Data
• Let Excel add the Data Using a Pattern
• 4. How Can You Insert and Delete Rows and Columns and Change Their Size?
• 5. How Can You Format Data?
• 6. How Can You Create a (Simple) Formula?
• 7. How Can You Print Results?
• Chapter Extension 5: Database Design
• 1. Who Will Volunteer?
• 2. How Are Database Application Systems Developed?
• 3. What Are the Components of the Entity-Relationship Data Model?
• Entities
• Relationships
• 4. How Is a Data Model Transformed into a Database Design?
• Normalization
• Representing Relationships
• 5. What Is the Users’ Role?
• 6. Who Will Volunteer? (Continued)
• Chapter Extension 6: Using Microsoft Access 2016
• 1. How Do You Create Tables?
• Starting Access
• Creating Tables
• 2. How Do You Create Relationships?
• 3. How Do You Create a Data Entry Form?
• 4. How Do You Create Queries Using the Query Design Tool?
• 5. How Do You Create a Report?
• Chapter Extension 7: Using Excel and Access Together
• 1. Why Use Excel and Access Together?
• 2. What Is Import/Export?
• Import/Export of Text Data
• Import/Export of Excel and Access Data
• 3. How Can You Create Charts with Excel?
• Creating a Pie Chart
• Creating a Column Chart
• 4. How Can You Create Group Totals in Access?
• 5. How Can You Use Excel to Graph Access Data?
• 6. How Can You Use Access to Report Excel Data?
• 7. How Can You Combine Excel and Access to Analyze Data?
• Chapter Extension 8: Network and Cloud Technology
• 1. What Is a Computer Network?
• 2. What Are the Components of a LAN?
• Connecting Your LAN to the Internet
• 3. How Does the Internet Work?
• The Internet and the U.S. Postal System
• Step 1: Assemble Package (Packets)
• Step 2: Put Name on Package (Domain Names)
• Step 3: Look Up Address (IP Address)
• Step 4: Put Address on Package (IP Address on Packet)
• Step 5: Put Registered Mail Sticker on Package (TCP)
• Step 6: Ship Package (Packets Transported by Carriers)
• 4. How Do Web Servers Support the Cloud?
• Three-Tier Architecture
• Watch the Three Tiers in Action!
• Service-Oriented Architecture (SOA)
• Internet Protocols
• TCP/IP Protocol Architecture
• Chapter Extension 9: Enterprise Resource Planning (ERP) Systems
• 1. What Is the Purpose of ERP Systems?
• 2. What Are the Elements of an ERP Solution?
• Hardware
• Software: ERP Application Programs
• Data: ERP Databases
• Procedures: Business Process Procedures
• People: Training and Consulting
• 3. How Are ERP Systems Implemented and Upgraded?
• 4. What Types of Organizations Use ERP?
• ERP by Industry Type
• ERP by Organization Size
• International ERP
• 5. How Do the Major ERP Vendors Compare?
• ERP Market Leaders
• ERP Products
• ERP in the Future
• Chapter Extension 10: Supply Chain Management
• 1. What Are Typical Inter-Enterprise Processes?
• 2. What Is a Supply Chain?
• 3. What Factors Affect Supply Chain Performance?
• 4. How Does Supply Chain Profitability Differ from Organizational Profitability?
• 5. What Is the Bullwhip Effect?
• 6. How Do Information Systems Affect Supply Chain Performance?
• Chapter Extension 11: Enterprise Social Networks and Knowledge Management
• 1. How Do Organizations Develop an Effective SMIS?
• Step 1: Define Your Goals
• Step 2: Identify Success Metrics
• Step 3: Identify the Target Audience
• Step 4: Define Your Value
• Step 5: Make Personal Connections
• Step 6: Gather and Analyze Data
• 2. What Is an Enterprise Social Network (ESN)?
• Enterprise 2.0
• Changing Communication
• Deploying Successful Enterprise Social Networks
• 3. What Are the Benefits of Knowledge Management?
• 4. What Are Expert Systems?
• 5. What Are Content Management Systems?
• What Are the Challenges Of Content Management?
• What Are Content Management Application Alternatives?
• Chapter Extension 12: Database Marketing
• 1. What Is a Database Marketing Opportunity?
• 2. How Does RFM Analysis Classify Customers?
• 3. How Does Market-Basket Analysis Identify Cross-Selling Opportunities?
• 4. How Do Decision Trees Identify Market Segments?
• A Decision Tree for Student Performance
• A Decision Tree for Loan Evaluation
• Chapter Extension 13: Reporting Systems And OLAP
• 1. How Do Reporting Systems Enable People to Create Information?
• 2. What Are the Components and Characteristics of Reporting Systems?
• Report Type
• Report Media
• Report Mode
• 3. How Are Reports Authored, Managed, and Delivered?
• Report Authoring
• Report Management
• Report Delivery
• 4. How Are OLAP Reports Dynamic?
• Chapter Extension 14: Artificial Intelligence and Automation
• 1. Why Is Artificial Intelligence Important?
• Advances in AI
• 2. How Will Artificial Intelligence and Automation Affect Organizations?
• Benefits of Automated Labor
• 3. How Will AI Affect Me?
• Unwanted Dirty Jobs
• Retraining and Retooling
• Surviving a Shifting Workplace
• 4. What Is the Goal of AI?
• Integrated Enabler of Other Technology
• 5. How Does AI Work?
• Machine Learning
• IBM’s Watson
• Chapter Extension 15: Data Breaches
• 1. What Is a Data Breach?
• Why Do Data Breaches Happen?
• 2. How Do Data Breaches Happen?
• Hitting Target
• How Did They Do It?
• The Damage
• 3. How Should Organizations Respond to Data Breaches?
• Respond Quickly
• Plan for a Data Breach
• Be Honest about the Breach
• 4. What Are the Legal Consequences of a Data Breach?
• 5. How Can Data Breaches Be Prevented?
• Chapter Extension 16: International MIS
• 1. How Does the Global Economy Affect Organizations and Processes?
• How Does the Global Economy Change the Competitive Environment?
• How Does the Emerging Global Economy Change Competitive Strategy?
• Career Guide: Director, Asian Operations
• How Does the Global Economy Change Value Chains and Business Processes?
• 2. What Are the Characteristics of International IS Components?
• What’s Required to Localize Software?
• IBM’s Watson Learns Korean
• What Are the Problems and Issues of Global Databases?
• What Are the Challenges of International Enterprise Applications?
• 3. How Do Inter-Enterprise IS Facilitate Globalization?
• How Do Global Information Systems Affect Supply Chain Profitability?
• What Is the Economic Effect of Global Manufacturing?
• How Does Social Media Affect International Business?
• 4. What Are the Security Challenges of International IS?
• Legal Environment
• Physical Security
• Cultural Norms
• 5. What Are the Challenges of International IS Management?
• Why Is International Information Systems Development More Challenging?
• What Are the Challenges of International Project Management?
• What Are the Challenges of International is Management?
• Chapter Extension 17: Systems Development Project Management
• 1. Why Is Formalized Project Management Necessary?
• 2. What Are the Trade-Offs in Requirements, Cost, and Time?
• 3. What Are the Dimensions of Project Management?
• 4. How Does a Work Breakdown Structure Drive Project Management?
• 5. What Is the Biggest Challenge for Planning a Systems Development Project?
• 6. What Are the Biggest Challenges for Managing a Systems Development Project?
• 7. What Is the Single Most Important Task for Users on a Systems Development Project?
• Chapter Extension 18: Agile Development
• 1. Why Is the SDLC Losing Credibility?
• 2. What Are the Principles of Agile Development Methodologies?
• 3. What Is the Scrum Process?
• Scrum Essentials
• When Are We Done?
• Key Roles
• 4. How Do Requirements Drive the Scrum Process?
• Creating Requirements Tasks
• Scheduling Tasks
• Committing to Finish Tasks
• Hocus-Pocus?
• Chapter Extension 19: Business Process Management
• 1. Why Do Organizations Need to Manage Business Processes?
• A Sample Ordering Business Process
• Why Does This Process Need Management?
• 2. What Are the Stages of Business Process Management (BPM)?
• 3. How Do Business Processes and Information Systems Relate?
• 4. Which Come First: Business Processes or Information Systems?
• Business Processes First
• Information System First
• Another Factor: Off-the-Shelf Software
• And the Answer Is …
• 5. How Is BPM Practiced in the Real World?
• Defining the Process Problem
• Designing the New Process
• Create Process Components
• Implement New Processes
• Application Exercises
• Glossary