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• Title Page
• Copyright
• About the Authors
• Brief Contents
• Complete Contents
• Part One: Organizations, Management, and the Networked Enterprise
• Chapter 1: Information Systems in Global Business Today
• Opening Case: Smart Stores Reinvent the Retail Space
• 1-1 How are information systems transforming business, and why are they so essential for running and
• What’s New in Management Information Systems?
• Globalization Challenges and Opportunities: A Flattened World
• Interactive Session Organizations Will the Coronavirus Pandemic Make Working from Home the New Norma
• The Emerging Digital Firm
• Strategic Business Objectives of Information Systems
• 1-2 What is an information system? How does it work? What are its management, organization, and tech
• What Is an Information System?
• Dimensions of Information Systems
• Interactive Session | Technology Digital Transformation of Healthcare at Singapore’s Jurong Health S
• It Isn’t Just Technology: A Business Perspective on Information Systems
• Complementary Assets: Organizational Capital and the Right Business Model
• 1-3 What academic disciplines are used to study information systems, and how does each contribute to
• Technical Approach
• Behavioral Approach
• Approach of This Text: Sociotechnical Systems
• 1-4 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Changes in the Financial Industry: Adyen and Fintech
• References
• Chapter 2: Global E-business and Collaboration
• Opening Case: Enterprise Social Networking Transforms Sharp Corporation into a More Innovative Conne
• 2-1 What are business processes? How are they related to information systems?
• Business Processes
• How Information Technology Improves Business Processes
• 2-2 How do systems serve the different management groups in a business, and how do systems that link
• Systems for Different Management Groups
• Systems for Linking the Enterprise
• E-business, E-commerce, and E-government
• Interactive Session Organizations The City of Mississauga Goes Digital
• 2-3 Why are systems for collaboration and social business so important, and what technologies do the
• What Is Collaboration?
• What Is Social Business?
• Business Benefits of Collaboration and Social Business
• Building a Collaborative Culture and Business Processes
• Tools and Technologies for Collaboration and Social Business
• Interactive Session Technology Higher Education Redefined: Virtual Education at Ahlia University
• 2-4 What is the role of the information systems function in a business?
• The Information Systems Department
• Organizing the Information Systems Function
• 2-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Is Social Business Good Business?
• References
• Chapter 3: Information Systems, Organizations, and Strategy
• Opening Case: N26: A Bank Without Branches
• 3-1 Which features of organizations do managers need to know about to build and use information syst
• What Is an Organization?
• Features of Organizations
• 3-2 What is the impact of information systems on organizations?
• Economic Impacts
• Organizational and Behavioral Impacts
• The Internet and Organizations
• Implications for the Design and Understanding of Information Systems
• 3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, a
• Porter’s Competitive Forces Model
• Information System Strategies for Dealing with Competitive Forces
• Interactive Session Organizations Shipping Wars
• The Internet’s Impact on Competitive Advantage
• The Business Value Chain Model
• Interactive Session Technology Singapore as a Smart Nation
• Synergies, Core Competencies, and Network-Based Strategies
• 3-4 What are the challenges posed by strategic information systems, and how should they be addressed
• Sustaining Competitive Advantage
• Aligning IT with Business Objectives
• 3-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Offline, Online, and Back: The Evolution of the UK Grocery Market
• References
• Chapter 4: Ethical and Social Issues in Information Systems
• Opening Case: Your Smartphone: Big Brother’s Best Friend
• 4-1 What ethical, social, and political issues are raised by information systems?
• A Model for Thinking about Ethical, Social, and Political Issues
• Five Moral Dimensions of the Information Age
• Key Technology Trends that Raise Ethical Issues
• 4-2 What specific principles for conduct can be used to guide ethical decisions?
• Basic Concepts: Responsibility, Accountability, and Liability
• Ethical Analysis
• Candidate Ethical Principles
• Professional Codes of Conduct
• Some Real-World Ethical Dilemmas
• 4-3 Why do contemporary information systems technology and the Internet pose challenges to the prote
• Information Rights: Privacy and Freedom in the Internet Age
• Property Rights: Intellectual Property
• 4-4 How have information systems affected laws for establishing accountability and liability and the
• Computer-Related Liability Problems
• Interactive Session Management The Boeing 737 Max Crashes: What Happened and Why?
• System Quality: Data Quality and System Errors
• Quality of Life: Equity, Access, and Boundaries
• Health Risks: RSI, CVS, and Cognitive Decline
• Interactive Session Technology Do Smartphones Harm Children? Maybe, Maybe Not
• 4-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Facebook Privacy: Your Life for Sale
• References
• Part Two: Information Technology Infrastructure
• Chapter 5: IT Infrastructure and Emerging Technologies
• Opening Case: Southeast Asia’s Grab Leverages Information Technology to Enhance Its Services
• 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
• Defining IT Infrastructure
• Evolution of IT Infrastructure
• Technology Drivers of Infrastructure Evolution
• 5-2 What are the components of IT infrastructure?
• Computer Hardware Platforms
• Operating System Platforms
• Enterprise Software Applications
• Data Management and Storage
• Networking/Telecommunications Platforms
• Internet Platforms
• Consulting and System Integration Services
• 5-3 What are the current trends in computer hardware platforms?
• The Mobile Digital Platform
• Consumerization of IT and BYOD
• Quantum Computing
• Virtualization
• Cloud Computing
• Interactive Session Organizations Glory Finds Solutions in the Cloud
• Edge Computing
• Green Computing
• High-Performance and Power-Saving Processors
• 5-4 What are the current computer software platforms and trends?
• Linux and Open Source Software
• Software for the Web: Java, JavaScript, HTML, and HTML5
• Interactive Session Technology Open Source Innovation: The New Competitive Advantage
• Web Services and Service-Oriented Architecture
• Software Outsourcing and Cloud Services
• 5-5 What are the challenges of managing IT infrastructure and management solutions?
• Dealing with Platform and Infrastructure Change
• Management and Governance
• Making Wise Infrastructure Investments
• 5-6 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Project JEDI: A Cloud of Controversy
• References
• Chapter 6: Foundations of Business Intelligence: Databases and Information Management
• Opening Case: Astro: Leveraging Data for Customer-Driven Service
• 6-1 What are the problems of managing data resources in a traditional file environment?
• File Organization Terms and Concepts
• Problems With the Traditional File Environment
• 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational D
• Database Management Systems
• Capabilities of Database Management Systems
• Designing Databases
• Nonrelational Databases, Cloud Databases, and Blockchain
• Interactive Session Technology New Cloud Database Tools Help Vodafone Fiji Make Better Decisions
• 6-3 What are the principal tools and technologies for accessing information from databases to improv
• The Challenge of Big Data
• Interactive Session Management Big Data Baseball
• Business Intelligence Infrastructure
• Analytical Tools: Relationships, Patterns, Trends
• Databases and the Web
• 6-4 Why are data governance and data quality assurance essential for managing the firm’s data resour
• Assuring Data Quality
• 6-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Big Data in the Asia-Pacific Takes On the COVID-19 Pandemic
• References
• Chapter 7: Telecommunications, the Internet, and Wireless Technology
• Opening Case: Alibaba: Redefining Traditional Retailing
• 7-1 What are the principal components of telecommunications networks and key networking technologies
• Networking and Communication Trends
• What Is a Computer Network?
• Key Digital Networking Technologies
• 7-2 What are the different types of networks?
• Signals: Digital Versus Analog
• Types of Networks
• Transmission Media and Transmission Speed
• 7-3 How do the Internet and Internet technology work, and how do they support communication and e-bu
• What Is the Internet?
• Internet Addressing and Architecture
• Internet Services and Communication Tools
• Interactive Session Management Monitoring Employees on Networks: Unethical or Good Business?
• The Web
• Interactive Session Technology Talking Cars Make for Better Road Safety
• 7-4 What are the principal technologies and standards for wireless networking, communication, and In
• Cellular Systems
• Wireless Computer Networks and Internet Access
• RFID and Wireless Sensor Networks
• 7-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Google, Apple, and Facebook Battle for Your Internet Experience
• References
• Chapter 8: Securing Information Systems
• Opening Case: Cyberattacks in the Asia-Pacific Target the Weakest Link: People
• 8-1 Why are information systems vulnerable to destruction, error, and abuse?
• Why Systems are Vulnerable
• Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
• Hackers and Computer Crime
• Internal Threats: Employees
• Interactive Session Technology Capital One: A Big Bank Heist from the Cloud
• Software Vulnerability
• 8-2 What is the business value of security and control?
• Legal and Regulatory Requirements for Electronic Records Management
• Electronic Evidence and Computer Forensics
• 8-3 What are the components of an organizational framework for security and control?
• Information Systems Controls
• Risk Assessment
• Security Policy
• Disaster Recovery Planning and Business Continuity Planning
• The Role of Auditing
• 8-4 What are the most important tools and technologies for safeguarding information resources?
• Identity Management and Authentication
• Firewalls, Intrusion Detection Systems, and Anti-malware Software
• Securing Wireless Networks
• Encryption and Public Key Infrastructure
• Securing Transactions with Blockchain
• Ensuring System Availability
• Achieving Digital Resiliency
• Interactive Session Management PayPal Ups Its Digital Resiliency
• Security Issues for Cloud Computing and the Mobile Digital Platform
• Ensuring Software Quality
• 8-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Bulgaria: A Whole Nation Hacked
• References
• Part Three: Key System Applications for the Digital Age
• Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
• Opening Case: Lenzing Sustainably Balances Supply and Demand
• 9-1 How do enterprise systems help businesses achieve operational excellence?
• What Are Enterprise Systems?
• Enterprise Software
• Business Value of Enterprise Systems
• 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppl
• The Supply Chain
• Information Systems and Supply Chain Management
• Supply Chain Management Software
• Global Supply Chains and the Internet
• Business Value of Supply Chain Management Systems
• 9-3 How do customer relationship management systems help firms achieve customer intimacy?
• What Is Customer Relationship Management?
• Customer Relationship Management Software
• Operational and Analytical CRM
• Business Value of Customer Relationship Management Systems
• Interactive Session Organizations CRM Helps Adidas Know Its Customers One Shoe Buyer at a Time
• 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications t
• Enterprise Application Challenges
• Next-Generation Enterprise Applications
• Interactive Session Technology Versum’s ERP Transformation
• 9-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: The Coronavirus Pandemic Disrupts Supply Chains Around the World
• References
• Chapter 10: E-commerce: Digital Markets, Digital Goods
• Opening Case: E-commerce Comes to the Dashboard: The Battle for the “Fourth Screen”
• 10-1 What are the unique features of e-commerce, digital markets, and digital goods?
• E-commerce Today
• The New E-commerce: Social, Mobile, Local
• Why E-commerce is Different
• Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
• 10-2 What are the principal e-commerce business and revenue models?
• Types of E-commerce
• E-commerce Business Models
• E-commerce Revenue Models
• Interactive Session Technology Deliveroo: Global Food Delivery App
• 10-3 How has e-commerce transformed marketing?
• Behavioral Targeting
• Social E-commerce and Social Network Marketing
• Interactive Session Management Engaging “Socially” with Customers
• 10-4 How has e-commerce affected business-to-business transactions?
• Electronic Data Interchange (EDI)
• New Ways of B2B Buying and Selling
• 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applicat
• Location-Based Services and Applications
• Other Mobile Commerce Services
• Mobile App Payment Systems
• 10-6 What issues must be addressed when building an e-commerce presence?
• Develop an E-commerce Presence Map
• Develop a Timeline: Milestones
• 10-7 How will MIS help my career?
• The Company
• Job Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: An iDEAL Solution to the Single Online EU Market
• References
• Chapter 11: Managing Knowledge and Artificial Intelligence
• Opening Case: Artificial Intelligence Beats Radiologists in Reading Mammograms
• 11-1 What is the role of knowledge management systems in business?
• Important Dimensions of Knowledge
• The Knowledge Management Value Chain
• Types of Knowledge Management Systems
• 11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
• Evolution of AI
• Major Types of AI
• Expert Systems
• Machine Learning
• Neural Networks
• Interactive Session Technology Do You Know Who Is Using Your Face?
• Genetic Algorithms
• Natural Language Processing, Computer Vision Systems, and Robotics
• Intelligent Agents
• Interactive Session Organizations Will AI Kill Jobs?
• 11-3 What types of systems are used for enterprise-wide knowledge management, and how do they provid
• Enterprise Content Management Systems
• Locating and Sharing Expertise
• Learning Management Systems
• 11-4 What are the major types of knowledge work systems, and how do they provide value for firms?
• Knowledge Workers and Knowledge Work
• Requirements of Knowledge Work Systems
• Examples of Knowledge Work Systems
• 11-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Are Self-Driving Cars Ready for the Road?
• References
• Chapter 12: Enhancing Decision Making
• Opening Case: Eastspring: Targeted Enterprise System Building
• 12-1 What are the different types of decisions, and how does the decision-making process work?
• Business Value of Improved Decision Making
• Types of Decisions
• The Decision-Making Process
• 12-2 How do information systems support the activities of managers and management decision making?
• Managerial Roles
• Real-World Decision Making
• High-Velocity Automated Decision Making
• 12-3 How do business intelligence and business analytics support decision making?
• What Is Business Intelligence?
• The Business Intelligence Environment
• Business Intelligence and Analytics Capabilities
• Interactive Session Organizations Predictive Maintenance in the Oil and Gas Industry
• Interactive Session Management GIS Help Land O’Lakes Manage Assets Strategically
• 12-4 How do different decision-making constituencies in an organization use business intelligence?
• Decision Support for Operational and Middle Management
• Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Met
• 12-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Should an Algorithm Make Our Decisions?
• References
• Part Four: Building and Managing Systems
• Chapter 13: Building Information Systems
• Opening Case: Vinci Energies Builds a New Mobile Employee Time Sheet App
• 13-1 How does building new systems produce organizational change?
• Systems Development and Organizational Change
• Interactive Session Organizations Business Process Redesign at DP World
• Business Process Redesign
• 13-2 What are the core activities in the systems development process?
• Systems Analysis
• Systems Design
• Completing the Systems Development Process
• 13-3 What are the principal methodologies for modeling and designing systems?
• Structured Methodologies
• Object-Oriented Development
• 13-4 What are alternative methods for building information systems?
• Traditional Systems Life Cycle
• Prototyping
• Application Software Packages, Software Services, and Outsourcing
• 13-5 What are new approaches for system building in the digital firm era?
• Rapid Application Development (RAD), Agile Development, Automated Software Testing, and DevOps
• Interactive Session Technology McAfee Turns to Automated Software Testing
• Mobile Application Development: Designing for a Multiscreen World
• 13-6 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Pick n Pay’s Cloud Migration to Enhance Business Intelligence
• References
• Chapter 14: Making the Business Case for Information Systems and Managing Projects
• Opening Case: Al-Asasyah Implements a Modern ERP Solution
• 14-1 How should managers build a business case for the acquisition and development of new informatio
• The Information Systems Plan
• Portfolio Analysis
• Scoring Models
• Determining Solution Costs and Benefits
• 14-2 What are the objectives of project management, and why is it so essential in developing informa
• Runaway Projects and System Failure
• Project Management Objectives
• 14-3 What are the principal risk factors in information systems projects?
• Dimensions of Project Risk
• Change Management and the Concept of Implementation
• 14-4 How can project risks be managed?
• Managing Technical Complexity
• Formal Planning and Control Tools
• Increasing User Involvement and Overcoming User Resistance
• Designing for the Organization
• Interactive Session Management Sauder Woodworking Gets ERP Implementation Right
• Project Management Software Tools
• Interactive SessionTechnology Arup Moves Project Management to the Cloud
• 14-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Pennsylvania’s Unemployment Compensation Modernization System: Unfinished Business
• References
• Chapter 15: Managing Global Systems
• Opening Case: The Bel Group: Laughing All the Way to Success
• 15-1 What major factors are driving the internationalization of business?
• Developing an International Information Systems Architecture
• The Global Environment: Business Drivers and Challenges
• Interactive Session Management Rethinking Global Supply Chains
• State of the Art
• 15-2 What are the alternative strategies for developing global businesses?
• Global Strategies and Business Organization
• Global Systems to Fit the Strategy
• Reorganizing the Business
• 15-3 What are the challenges posed by global information systems and management solutions for these
• A Typical Scenario: Disorganization on a Global Scale
• Global Systems Strategy
• The Management Solution: Implementation
• 15-4 What are the issues and technical alternatives to be considered when developing international i
• Computing Platforms and Systems Integration
• Connectivity
• Interactive SessionOrganizations Digital Nationalism
• Software Localization
• 15-5 How will MIS help my career?
• The Company
• Position Description
• Job Requirements
• Interview Questions
• Author Tips
• Review Summary
• Key Terms
• Review Questions
• Discussion Questions
• Hands-On MIS Projects
• Collaboration and Teamwork Project
• Case Study: Souq.com: Amazon’s Entry into the Middle East
• References
• Glossary
• Indexes
• Name Index
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