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• Title Page
• Copyright Page
• Brief Contents
• Contents
• Preface
• PART ONE Foundations for Systems Development
• AN OVERVIEW OF PART ONE
• 1 The Systems Development Environment
• Learning Objectives
• Introduction
• A Modern Approach to Systems Analysis and Design
• Developing Information Systems and the Systems Development Life Cycle
• The Heart of the Systems Development Process
• The Traditional Waterfall SDLC
• Agile Methodologies
• eXtreme Programming
• Scrum
• Agile in Practice
• Object-Oriented Analysis and Design
• Our Approach to Systems Development
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• 2 The Origins of Software
• Learning Objectives
• Introduction
• Systems Acquisition
• Outsourcing
• Sources of Software
• Choosing Off-the-Shelf Software
• Validating Purchased Software Information
• Reuse
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: THE ORIGINS OF SOFTWARE
• Case Questions
• 3 Managing the Information Systems Project
• Learning Objectives
• Introduction
• Pine Valley Furniture Company Background
• Managing the Information Systems Project
• Initiating a Project
• Planning the Project
• Executing the Project
• Closing Down the Project
• Representing and Scheduling Project Plans
• Representing Project Plans
• Calculating Expected Time Durations Using PERT
• Constructing a Gantt Chart and Network Diagram at Pine Valley Furniture
• Using Project Management Software
• Establishing a Project Start Date
• Entering Tasks and Assigning Task Relationships
• Selecting a Scheduling Method to Review Project Reports
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• Appendix: Object-Oriented Analysis and Design: Project Management
• Learning Objectives
• Unique Characteristics of an OOSAD Project
• Define the System as a Set of Components
• Complete Hard Problems First
• Using Iterations to Manage the Project
• Don’t Plan Too Much Up Front
• How Many and How Long Are Iterations?
• Project Activity Focus Changes Over the Life of a Project
• Summary
• Review Question
• Problems and Exercises
• BEC CASE: MANAGING THE INFORMATION SYSTEMS PROJECT
• Case Questions
• PART TWO Planning
• AN OVERVIEW OF PART TWO
• 4 Identifying and Selecting Systems Development Projects
• Learning Objectives
• Introduction
• Identifying and Selecting Systems Development Projects
• The Process of Identifying and Selecting IS Development Projects
• Deliverables and Outcomes
• Corporate and Information Systems Planning
• Corporate Strategic Planning
• Information Systems Planning
• Electronic Commerce Applications: Identifying and Selecting Systems Development Projects
• Internet Basics
• Pine Valley Furniture WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: IDENTIFYING AND SELECTING SYSTEMS DEVELOPMENT PROJECTS
• Case Questions
• 5 Initiating and Planning Systems Development Projects
• Learning Objectives
• Introduction
• Initiating and Planning Systems Development Projects
• The Process of Initiating and Planning is Development Projects
• Deliverables and Outcomes
• Assessing Project Feasibility
• Assessing Economic Feasibility
• Assessing Technical Feasibility
• Assessing Other Feasibility Concerns
• Building and Reviewing the Baseline Project Plan
• Building the Baseline Project Plan
• Reviewing the Baseline Project Plan
• Electronic Commerce Applications: Initiating and Planning Systems Development Projects
• Initiating and Planning Systems Development Projects for Pine Valley Furniture’s WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: INITIATING AND PLANNING SYSTEMS DEVELOPMENT PROJECTS
• Case Questions
• PART THREE Analysis
• AN OVERVIEW OF PART THREE
• 6 Determining System Requirements
• Learning Objectives
• Introduction
• Performing Requirements Determination
• The Process of Determining Requirements
• Deliverables and Outcomes
• Traditional Methods for Determining Requirements
• Interviewing and Listening
• Interviewing Groups
• Directly Observing Users
• Analyzing Procedures and Other Documents
• Contemporary Methods for Determining System Requirements
• Joint Application Design
• Using Prototyping During Requirements Determination
• Radical Methods for Determining System Requirements
• Identifying Processes to Reengineer
• Disruptive Technologies
• Requirements Determination Using Agile Methodologies
• Continual User Involvement
• Agile Usage-Centered Design
• The Planning Game from eXtreme Programming
• Electronic Commerce Applications: Determining System Requirements
• Determining System Requirements for Pine Valley Furniture’s WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: DETERMINING SYSTEM REQUIREMENTS
• Case Questions
• 7 Structuring System Process Requirements
• Learning Objectives
• Introduction
• Process Modeling
• Modeling a System’s Process for Structured Analysis
• Deliverables and Outcomes
• Data Flow Diagramming Mechanics
• Definitions and Symbols
• Developing DFDs: An Example
• Data Flow Diagramming Rules
• Decomposition of DFDs
• Balancing DFDs
• An Example DFD
• Using Data Flow Diagramming in the Analysis Process
• Guidelines for Drawing DFDs
• Using DFDs as Analysis Tools
• Using DFDs in Business Process Reengineering
• Modeling Logic with Decision Tables
• Electronic Commerce Application: Process Modeling Using Data Flow Diagrams
• Process Modeling for Pine Valley Furniture’s WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• Appendix 7A: Object-Oriented Analysis and Design: Use Cases
• Learning Objectives
• Introduction
• Use Cases
• What Is a Use Case?
• Use Case Diagrams
• Definitions and Symbols
• Written Use Cases
• Level
• The Rest of the Template
• Electronic Commerce Application: Process Modeling Using Use Cases
• Writing Use Cases for Pine Valley Furniture’s WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercise
• References
• Appendix 7B: Object-Oriented Analysis and Design: Activity Diagrams
• Learning Objectives
• Introduction
• When to Use an Activity Diagram
• Problems and Exercises
• Reference
• Appendix 7C: Business Process Modeling
• Learning Objective
• Introduction
• Basic Notation
• Business Process Example
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: STRUCTURING SYSTEM PROCESS REQUIREMENTS
• Case Questions
• 8 Structuring System Data Requirements
• Learning Objectives
• Introduction
• Conceptual Data Modeling
• The Conceptual Data Modeling Process
• Deliverables and Outcomes
• Gathering Information for Conceptual Data Modeling
• Introduction to E-R Modeling
• Entities
• Attributes
• Candidate Keys and Identifiers
• Other Attribute Types
• Relationships
• Conceptual Data Modeling and the E-R Model
• Degree of a Relationship
• Cardinalities in Relationships
• Naming and Defining Relationships
• Associative Entities
• Summary of Conceptual Data Modeling with E-R Diagrams
• Representing Supertypes and Subtypes
• Business Rules
• Domains
• Triggering Operations
• Role of Packaged Conceptual Data Models: Database Patterns
• Universal Data Models
• Industry-Specific Data Models
• Benefits of Database Patterns and Packaged Data Models
• Electronic Commerce Application: Conceptual Data Modeling
• Conceptual Data Modeling for Pine Valley Furniture’s WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• Appendix: Object-Oriented Analysis and Design: Object Modeling—Class Diagrams
• Learning Objectives
• Introduction
• Representing Objects and Classes
• Types of Operations
• Representing Associations
• Representing Associative Classes
• Representing Stereotypes for Attributes
• Representing Generalization
• Representing Aggregation
• An Example of Conceptual Data Modeling at Hoosier Burger
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• References
• BEC CASE: STRUCTURING SYSTEM DATA REQUIREMENTS
• Case Questions
• PART FOUR Design
• AN OVERVIEW OF PART FOUR
• 9 Designing Databases
• Learning Objectives
• Introduction
• Database Design
• The Process of Database Design
• Deliverables and Outcomes
• The Relational Database Model
• Well-Structured Relations
• Normalization
• Rules of Normalization
• Functional Dependence and Primary Keys
• Second Normal Form
• Third Normal Form
• Transforming E-R Diagrams into Relations
• Represent Entities
• Represent Relationships
• Summary of Transforming E-R Diagrams to Relations
• Merging Relations
• An Example of Merging Relations
• View Integration Problems
• Logical Database Design for Hoosier Burger
• Physical File and Database Design
• Designing Fields
• Choosing Data Types
• Controlling Data Integrity
• Designing Physical Tables
• Arranging Table Rows
• Designing Controls for Files
• Physical Database Design for Hoosier Burger
• Electronic Commerce Application: Designing Databases
• Designing Databases for Pine Valley Furniture’s WebStore
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: DESIGNING DATABASES
• Case Questions
• 10 Designing Forms and Reports
• Learning Objectives
• Introduction
• Designing Forms and Reports
• The Process of Designing Forms and Reports
• Deliverables and Outcomes
• Formatting Forms and Reports
• General Formatting Guidelines
• Highlighting Information
• Color versus No Color
• Displaying Text
• Designing Tables and Lists
• Paper versus Electronic Reports
• Assessing Usability
• Usability Success Factors
• Measures of Usability
• Electronic Commerce Applications: Designing Forms and Reports for Pine Valley Furniture’s WebStore
• General Guidelines
• Designing Forms and Reports at Pine Valley Furniture
• Lightweight Graphics
• Forms and Data Integrity Rules
• Stylesheet-Based HTML
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: DESIGNING FORMS AND REPORTS
• Case Questions
• 11 Designing Interfaces and Dialogues
• Learning Objectives
• Introduction
• Designing Interfaces and Dialogues
• The Process of Designing Interfaces and Dialogues
• Deliverables and Outcomes
• Interaction Methods and Devices
• Methods of Interacting
• Hardware Options for System Interaction
• Designing Interfaces
• Designing Layouts
• Structuring Data Entry
• Controlling Data Input
• Providing Feedback
• Providing Help
• Designing Dialogues
• Designing the Dialogue Sequence
• Building Prototypes and Assessing Usability
• Designing Interfaces and Dialogues in Graphical Environments
• Graphical Interface Design Issues
• Dialogue Design Issues in a Graphical Environment
• Electronic Commerce Application: Designing Interfaces and Dialogues for Pine Valley Furniture’s WebS
• General Guidelines
• Designing Interfaces and Dialogues at Pine Valley Furniture
• Menu-Driven Navigation with Cookie Crumbs
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: DESIGNING INTERFACES AND DIALOGUES
• Case Questions
• 12 Designing Distributed and Internet Systems
• Learning Objectives
• Introduction
• Designing Distributed and Internet Systems
• The Process of Designing Distributed and Internet Systems
• Deliverables and Outcomes
• Designing LAN and Client/Server Systems
• Designing Systems for LANs
• Designing Systems for a Client/Server Architecture
• Cloud Computing
• What Is Cloud Computing?
• Managing the Cloud
• Service-Oriented Architecture
• Web Services
• Designing Internet Systems
• Internet Design Fundamentals
• Site Consistency
• Design Issues Related to Site Management
• Electronic Commerce Application: Designing a Distributed Advertisement Server for Pine Valley Furnit
• Advertising on Pine Valley Furniture’s WebStore
• Designing the Advertising Component
• Designing the Management Reporting Component
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: DESIGNING DISTRIBUTED AND INTERNET SYSTEMS
• Case Questions
• PART FIVE Implementation and Maintenance
• AN OVERVIEW OF PART FIVE
• 13 System Implementation
• Learning Objectives
• Introduction
• System Implementation
• Coding, Testing, and Installation Processes
• Deliverables and Outcomes from Coding, Testing, and Installation
• Deliverables and Outcomes from Documenting the System, Training Users, and Supporting Users
• Software Application Testing
• Seven Different Types of Tests
• The Testing Process
• Combining Coding and Testing
• Acceptance Testing by Users
• Installation
• Direct Installation
• Parallel Installation
• Single-Location Installation
• Phased Installation
• Planning Installation
• Documenting the System
• User Documentation
• Training and Supporting Users
• Training Information Systems Users
• Supporting Information Systems Users
• Organizational Issues in Systems Implementation
• Why Implementation Sometimes Fails
• Security Issues
• Electronic Commerce Application: System Implementation and Operation for Pine Valley Furniture’s Web
• Developing Test Cases for the WebStore
• Alpha and Beta Testing the WebStore
• WebStore Installation
• Project Closedown
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• BEC CASE: SYSTEM IMPLEMENTATION
• Case Questions
• 14 Maintaining Information Systems
• Learning Objectives
• Introduction
• Maintaining Information Systems
• The Process of Maintaining Information Systems
• Deliverables and Outcomes
• Conducting Systems Maintenance
• Types of Maintenance
• The Cost of Maintenance
• Managing Maintenance
• Role of Automated Development Tools in Maintenance
• Website Maintenance
• Electronic Commerce Application: Maintaining an Information System for Pine Valley Furniture’s WebSt
• Maintaining Pine Valley Furniture’s WebStore
• Cannot Find Server
• Summary
• Key Terms
• Review Questions
• Problems and Exercises
• Field Exercises
• References
• GLOSSARY OF TERMS
• GLOSSARY OF ACRONYMS
• INDEX
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• K
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V
• W
• X