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• List of Sample Documents and Forms
• A Topical List of the Guidelines Boxes
• A Guide to the Checklists
• Title Page
• Copyright
• Brief Contents
• Detailed Contents
• Preface
• Part 1: Communicating in the Workplace
• Chapter 1: Introduction to Technical Communication
• What Is Technical Communication?
• Technical Communication Is a Digital and a Human Activity
• Technical Communication Reaches a Global Audience
• Technical Communication Is Part of Most Careers
• Technical Communicators Play Many Roles
• Main Features of Technical Communication
• Reader-Centered
• Accessible and Efficient
• Often Produced by Teams
• Delivered in Paper and Digital Versions
• Purposes of Technical Communication
• Documents That Inform
• Documents That Instruct
• Documents That Persuade
• Preparing Effective Technical Documents
• Case: Providing Information Readers Can Use
• Case: Being Persuasive
• Case: Considering the Ethical Issues
• Case: Working on a Team and Thinking Globally
• Projects
• Chapter 2: Meeting the Needs of Specific Audiences
• Analyze Your Document’s Audience and Purpose
• Primary and Secondary Audiences
• Your Relationship to Your Readers
• Purpose of Your Document
• Primary and Secondary Purposes
• Intended Use of the Document
• Assess the Audience’s Technical Background
• Highly Technical Audience
• Semitechnical Audience
• Nontechnical Audience
• Audiences with Varying Technical Backgrounds
• Case: Tailoring a Single Document for Multiple Audiences
• Digital Documents for Multiple Audiences
• Anticipate Your Audience’s Preferences
• Length and Details
• Format and Medium
• Tone
• Due Date and Timing
• Budget
• Guidelines for Analyzing Your Audience and Its Use of the Document
• Develop an Audience and Use Profile
• Case: Developing an Audience and Use Profile
• Checklist Analyzing Audience and Purpose
• Projects
• Chapter 3: Persuading Your Audience
• What Is Persuasion?
• Identify Your Specific Persuasive Goal
• Try to Predict Audience Reaction
• Expect Audience Resistance
• Know How to Connect with the Audience
• Case: Connecting with the Audience
• Allow for Give-and-Take
• Ask for a Specific Response
• Never Ask for Too Much
• Recognize All Constraints
• Organizational Constraints
• Legal Constraints
• Ethical Constraints
• Time Constraints
• Social and Psychological Constraints
• Consider this People Often React Emotionally to Persuasive Appeals
• Support Your Claims Convincingly
• Offer Convincing Evidence
• Factual Statements
• Statistics
• Examples
• Expert Testimony
• Appeal to Common Goals and Values
• Consider the Cultural Context
• Digital Persuasion and Social Media
• Guidelines for Persuasion
• Shaping Your Argument
• Checklist Persuasion
• Projects
• Chapter 4: Weighing the Ethical Issues
• Recognize Examples and Causes of Unethical Workplace Communication
• Yielding to Social Pressure
• Mistaking Groupthink for Teamwork
• Types of Communication Abuses in the Workplace
• Suppressing Knowledge the Public Needs
• Hiding Conflicts of Interest
• Exaggerating Claims about Technology
• Falsifying or Fabricating Data
• Using Visual Images That Conceal the Truth
• Stealing or Divulging Proprietary Information
• Withholding Information People Need for Their Jobs
• Exploiting Cultural Differences
• Ethical Issues with Social and Digital Media
• Rely on Critical Thinking for Ethical Decisions
• Reasonable Criteria for Ethical Judgment
• Ethical Dilemmas
• Anticipate Some Hard Choices
• Case: A Hard Choice
• Learn to Recognize Legal Issues and Plagiarism
• Learn to Recognize Plagiarism
• Blatant Versus Unintentional Plagiarism
• Plagiarism and the Internet
• Plagiarism and Your Career
• Consider this Ethical Standards are Good for Business
• Decide When and How to Report Ethical Abuses
• Guidelines for Ethical Communication
• Checklist Ethical Communication
• Projects
• Chapter 5: Teamwork and Global Considerations
• Teamwork and Project Management
• Guidelines for Managing a Collaborative Project
• Teamwork: Virtual and Face to Face
• Guidelines for Running a Meeting
• Identifying and Managing Conflicts in Collaborative Groups
• Interpersonal Differences
• Gender Differences
• Cultural Differences
• Managing Group Conflict
• Overcoming Differences by Active Listening
• Guidelines for Active Listening
• Thinking Creatively
• Brainstorm as a Way of Getting Started
• Brainstorming with Digital Technologies
• Mind-Mapping
• Storyboarding
• Reviewing and Editing Others’ Work
• Guidelines for Peer Reviewing and Editing
• Ethical Issues in Workplace Collaboration
• Intimidating One’s Peers
• Claiming Credit for Others’ Work
• Hoarding Information
• Global Considerations When Working in Teams
• Interpersonal Issues in Global Teams
• Digital Communication and Social Cues
• Misunderstanding Cultural Codes
• Misusing Humor, Slang, and Idioms
• Misusing Culturally Specific References
• Failing to allow for Easy Translation
• Failing to Listen
• Guidelines for Communicating on a Global Team
• Checklist Teamwork and Global Considerations
• Projects
• Chapter 6: An Overview of the Technical Writing Process
• Critical Thinking in the Writing Process
• A Sample Writing Situation
• Working with the Information
• Planning the Document
• Drafting the Document
• Revising the Document
• Make Proofreading Your Final Step
• Guidelines for Proofreading
• Digital Technology and the Writing Process
• Checklist Proofreading
• Projects
• Part 2: The Research Process
• Chapter 7 :Thinking Critically about the Research Process
• Three Essential Approaches to Research
• Asking the Right Questions
• Case: Defining and Refining a Research Question
• Exploring a Balance of Views
• Achieving Adequate Depth in Your Search
• Evaluating and Interpreting Your Findings
• Primary versus Secondary Sources
• Exploring Secondary Sources
• Searching for Secondary Sources
• Google and other search Engines
• Wikipedia
• Digital Libraries
• Libraries and Library Web Sites
• Types of Secondary Sources
• Web Sites (General)
• Government Web Sites
• Blogs
• Wikis (Including Wikipedia)
• Social Media
• Online Groups
• News Outlets (Including Magazines and other Periodicals)
• Books
• Peer-Reviewed Journal Articles
• Gray Literature
• Reference Works
• Guidelines for Researching on the Web and with Social Media
• Exploring Primary Sources
• Unsolicited Inquiries
• Informational Interviews
• Guidelines for Informational Interviews
• Surveys
• Observations and Experiments
• Guidelines for Surveys
• Consider this Frequently Asked Questions about Copyright
• Projects
• Chapter 8: Evaluating and Interpreting Information
• Evaluate the Sources
• Pay Special Attention to Evaluating Online Sources
• Evaluate the Evidence
• Interpret Your Findings
• Identify Your Level of Certainty
• Examine the Underlying Assumptions
• Be Alert for Personal Bias
• Consider Other Possible Interpretations
• Consider this Standards of Proof Vary for Different Audiences
• Avoid Distorted or Unethical Reasoning
• Faulty Generalization
• Faulty Causal Reasoning
• Faulty Statistical Analysis
• The Sanitized Statistic
• The Meaningless Statistic
• The Undefined Average
• The Distorted Percentage Figure
• The Bogus Ranking
• Confusion of Correlation with Causation
• The Biased Meta-Analysis
• The Fallible Computer Model
• Misleading Terminology
• Acknowledge the Limits of Research
• Obstacles to Validity and Reliability
• Flaws in Research Studies
• Social Media and Research Reporting
• Guidelines for Evaluating and Interpreting Information
• Checklist The Research Process
• Projects
• Chapter 9: Summarizing Research Findings and Other Information
• Considering Audience and Purpose
• What Readers Expect from a Summary
• How to Create a Summary
• Guidelines for Summarizing Information
• Special Types of Summaries
• Closing Summary
• Informative Abstract (“Summary”)
• Descriptive Abstract (“Abstract”)
• Executive Abstract
• Summarizing Information for Social Media
• Checklist Summaries
• Projects
• Part 3: Organization, Style, and Visual Design
• Chapter 10: Organizing for Readers
• The Typical Shape of Workplace Documents
• Outlining
• An Outlining Strategy
• The Formal Outline
• Guidelines for Outlining
• Storyboarding
• Paragraphing
• The Support Paragraph
• The Topic Sentence
• Paragraph Unity
• Paragraph Coherence
• Paragraph Length
• Chunking
• Providing an Overview
• Organizing for Social Media and Global Audiences
• Checklist Organizing Information
• Projects
• Chapter 11: Editing for a Professional Style and Tone
• Editing for Clarity
• Avoid Ambiguous Pronoun References
• Avoid Ambiguous Modifiers
• Unstack Modifying Nouns
• Arrange Word Order for Coherence and Emphasis
• Use Active Voice Whenever Possible
• Use Passive Voice Selectively
• Avoid Overstuffed Sentences
• Editing for Conciseness
• Avoid Wordy Phrases
• Eliminate Redundancy
• Avoid Needless Repetition
• Avoid There Sentence Openers
• Avoid Some It Sentence Openers
• Delete Needless Prefaces
• Avoid Weak Verbs
• Avoid Excessive Prepositions
• Avoid Nominalizations
• Make Negatives Positive
• Clean Out Clutter Words
• Delete Needless Qualifiers
• Editing for Fluency
• Combine Related Ideas
• Vary Sentence Construction and Length
• Use Short Sentences for Special Emphasis
• Finding the Exact Words
• Prefer Simple and Familiar Wording
• Avoid Useless Jargon
• Use Acronyms Selectively
• Avoid Triteness
• Avoid Misleading Euphemisms
• Avoid Overstatement
• Avoid Imprecise Wording
• Be Specific and Concrete
• Use Analogies to Sharpen the Image
• Adjusting Your Tone
• Guidelines for Deciding about Tone
• Consider Using an Occasional Contraction
• Address Readers Directly
• Use I and We When Appropriate
• Prefer the Active Voice
• Emphasize the Positive
• Avoid an Overly Informal Tone
• Avoid Personal Bias
• Avoid Biased Language
• Guidelines for Avoiding Biased Language
• Global, Legal, and Ethical Implications of Style and Tone
• Digital Writing and Editing
• Checklist Style
• Projects
• Chapter 12: Designing Visual Information
• Why Visuals Matter
• When to Use Visuals and How to Choose the Right Ones
• When to Use Visuals
• Types of Visuals to Consider
• Choosing the Right Visual
• Using Software to Create Visuals
• Tables
• How to Construct a Table
• Graphs
• Bar Graphs
• Simple Bar Graph
• Multiple-Bar Graph
• Horizontal-Bar Graph
• Stacked-Bar Graph
• 100 Percent Bar Graph
• 3-D Bar Graph
• Line Graphs
• Simple Line Graph
• Multiline Graph
• Deviation Line Graph
• Band or Area Graph
• Multiple-Band Graph
• Guidelines for Creating Tables and Graphs
• Charts
• Pie Charts
• Organization Charts
• Flowcharts
• Tree Charts
• Gantt and PERT Charts
• Pictograms
• Guidelines for Creating Charts
• Graphic Illustrations
• Diagrams
• Exploded Diagrams
• Cutaway Diagrams
• Block Diagrams
• Photographs
• Maps
• Symbols and Icons
• Infographics
• Guidelines for Creating Graphic Illustrations
• Using Color and Presenting Visuals
• Use Color to Organize
• Use Color to Orient
• Use Color to Emphasize
• Guidelines for Incorporating Color
• Presenting Visuals
• Guidelines for Presenting Visuals
• Ethical Considerations
• Present the Real Picture
• Present the Complete Picture
• Don’t Mistake Distortion for Emphasis
• Use Copyright Free Visuals or Credit the Work of Others
• Guidelines for Obtaining and Citing Visual Material
• Social Media and Cultural Considerations
• Checklist Visuals
• Projects
• Chapter 13: Designing Pages and Documents
• Page Design in Print and Digital Workplace Documents
• Design Skills Needed by Technical Communicators
• Word Processing and Desktop Publishing
• Using Styles and Templates
• Using Style Guides and Style Sheets
• Creating a Design That Works for Your Readers
• Shaping the Page
• Provide Page Numbers, Headers, and Footers
• Use A Grid
• Use White Space to Create Areas of Emphasis
• Provide Ample Margins
• Keep Line Length Reasonable
• Keep Line Spacing Consistent
• Tailor Each Paragraph to its Purpose
• Make Lists for Easy Reading
• Guidelines for Shaping the Page
• Styling the Words and Letters
• Select an Appropriate Typeface
• Use Type Sizes that are Easy to Read
• Use Full Caps Sparingly
• Guidelines for Styling the Words and Letters
• Adding Emphasis
• Guidelines for Adding Emphasis
• Using Headings for Access and Orientation
• Lay out Headings by Level
• Decide how to Phrase your Headings
• Make Headings Visually Consistent and Grammatically Parallel
• Guidelines for Using Headings
• Audience Considerations in Page Design
• Designing Digital Documents
• Adobe Acrobat™ and PDF files
• Web Pages
• Tablets, Smartphones, and E-reader Pages
• Social Media Posts
• Checklist Page Design
• Projects
• Part 4: Specific Documents and Applications
• Chapter 14: Email
• Email Basics and Types
• Considering Audience and Purpose
• Email Parts and Format
• Email Style and Tone
• Interpersonal Issues and Email
• Choose the Right Approach for the Situation
• Email and External Audiences
• Ethical, Legal, and Global Issues When Using Email
• Guidelines for Writing and Using Email
• Checklist Email
• Projects
• Chapter 15: Workplace Memos and Letters
• Memo Basics, Audience, and Purpose
• Memo Parts and Format
• Memo Tone
• Common Types of Memos
• Transmittal Memo
• Summary or Follow-up Memo
• Routine Miscellaneous Memo
• Guidelines for Memos
• Checklist Memos
• Letter Basics, Audience, and Purpose
• Letter Parts, Formats, and Design Elements
• Standard Parts
• Heading and Date
• Inside Address
• Salutation
• Text
• Complimentary Closing
• Signature
• Optional Parts
• Attention Line
• Subject Line
• Typist’s Notation
• Enclosure Notation
• Copy (or Distribution) Notation
• Postscript
• Formats and Design Features
• Letter Format
• Quality Stationery
• Uniform Margins and Spacing
• Headers for Subsequent Pages
• The Envelope
• Letter Tone
• Establish and Maintain a “You” Perspective
• Be Polite and Tactful
• Use Plain English
• Decide on a Direct or Indirect Organizing Pattern
• Global and Ethical Considerations When Writing Letters
• Guidelines for Letters in General
• Conveying Bad or Unwelcome News in Letters
• Common Types of Letters
• Inquiry Letters
• Guidelines for Conveying Bad News
• Guidelines for Inquiry Letters
• Claim Letters
• Guidelines for Claim Letters
• Sales Letters
• Guidelines for Sales Letters
• Adjustment Letters
• Guidelines for Adjustment Letters
• Checklist Letters
• Projects
• Chapter 16: Résumés and Other Job-Search Materials
• Assessing Your Skills and Aptitudes
• Researching the Job Market
• Plan Your Strategy
• Focus Your Search
• Explore Employment Resources
• Learn to Network
• Résumés
• Parts of a Résumé
• Contact Information
• Career Objectives
• Education
• Work Experience
• Personal Data and Interests
• References
• Portfolios
• Using Templates
• Organizing Your Résumé
• Guidelines for Writing and Designing Your Résumé
• Application Letters
• Solicited Application Letters
• Unsolicited Application Letters
• Guidelines for Application Letters
• Digital and Print Job Application Materials
• Consider this Your Social Media Profile and the Job Search
• Guidelines for Online Job Applications
• Dossiers, Portfolios, and E-Portfolios
• Dossiers
• Portfolios and E-portfolios
• Guidelines for Dossiers, Portfolios, and E-Portfolios
• Interviews and Follow-Up Communication
• Interviews
• Follow-Up Communication
• Thank you Notes
• Acceptance or Refusal Letters
• Guidelines for Interviews and Follow-Up Communication
• Checklist Résumés
• Checklist Application Letters
• Checklist Supporting Materials
• Projects
• Chapter 17: Technical Definitions
• Considering Audience and Purpose
• Legal, Ethical, Societal, and Global Implications
• Types of Definition
• Parenthetical Definitions
• Sentence Definitions
• Expanded Definitions
• Methods for Expanding Definitions
• Etymology
• History
• Negation
• Operating Principle
• Analysis of Parts
• Visuals
• Comparison and Contrast
• Required Conditions
• Examples
• Using Multiple Expansion Methods
• An Expanded Definition for Semitechnical Readers
• An Expanded Definition for Nontechnical Readers
• Placing Definitions in a Document
• Guidelines for Definitions
• Checklist Definitions
• Projects
• Chapter 18: Technical Descriptions, Specifications, and Marketing Materials
• Considering Audience and Purpose
• Objectivity in Technical Descriptions
• Elements of Descriptions
• Clear and Limiting Title
• Appropriate Level of Detail and Technicality
• Visuals
• Clearest Descriptive Sequence
• Spatial Sequence
• Functional Sequence
• Chronological Sequence
• Types of Technical Descriptions
• A Complex Product Description
• A Complex Process Description
• Guidelines for Descriptions
• Specifications
• Types of Specifications
• Considering Audience and Purpose
• Guidelines for Specifications
• Technical Marketing Materials
• Guidelines for Technical Marketing Materials
• Checklist Technical Descriptions
• Checklist Specifications
• Checklist Technical Marketing Materials
• Projects
• Chapter 19: Instructions and Procedures
• Considering Audience and Purpose
• Formats for Instructional Documents
• Faulty Instructions and Legal Liability
• Elements of Effective Instructions
• Clear and Limiting Title
• Informed and Accurate Content
• Visuals
• Appropriate Level of Detail and Technicality
• Provide Background
• Provide Adequate Detail
• Offer Examples
• Guidelines for Providing Appropriate Detail in Instructions
• Include Troubleshooting Advice
• Logically Ordered Steps
• Notes and Hazard Notices
• Readability
• Use Direct Address, Active Voice, and Imperative Mood
• Use Short and Logically Shaped Sentences
• Use Parallel Phrasing
• Phrase Instructions Affirmatively
• Use Transitions to Mark Time and Sequence
• Effective Design
• Guidelines for Designing Instructions
• Introduction-Body-Conclusion Structure
• Introduction
• Body: Required Steps
• Conclusion
• Online and Social Media Instructions
• Online Help
• Social Media Instructions
• Procedures
• Evaluating the Usability of Instructions and Procedures
• Usability and the User Experience
• Approaches for Evaluating a Document’s Usability
• Think-Aloud Evaluation
• Focus Groups
• Checklist Instructions and Procedures
• Projects
• Chapter 20: Informal Reports
• Informal Versus Formal Reports
• Informational Versus Analytical Reports
• Types of Informational Reports
• Progress Reports
• Guidelines for Progress Reports
• Periodic Activity Reports
• Guidelines for Periodic Activity Reports
• Trip Reports
• Guidelines for Trip Reports
• Meeting Minutes
• Guidelines for Meeting Minutes
• Types of Analytical Reports
• Feasibility Reports
• Guidelines for Feasibility Reports
• Recommendation Reports
• Guidelines for Recommendation Reports
• Justification Reports
• Guidelines for Justification Reports
• Peer Review Reports
• Guidelines for Peer Review Reports
• Checklist Informal Reports
• Projects
• Chapter 21: Formal Analytical Reports
• Considering Audience and Purpose
• Typical Analytical Problems
• Causal Analysis: “Why Does X Happen?”
• Case: The Reasoning Process in Causal Analysis
• Comparative Analysis: “Is X OR Y Better for Our Needs?”
• Case: The Reasoning Process in Comparative Analysis
• Feasibility Analysis: “Is This a Good Idea?”
• Case: The Reasoning Process in Feasibility Analysis
• Combining Types of Analysis
• Elements of an Effective Analysis
• Clearly Identified Problem or Purpose
• Adequate but Not Excessive Data
• Accurate and Balanced Data
• Fully Interpreted Data
• Subordination of Personal Bias
• Appropriate Visuals
• Valid Conclusions and Recommendations
• Self-Assessment
• Structuring a Formal Report
• Introduction
• Body
• Sources of EMF Exposure
• Physiologic Effects and Health Risks from EMF Exposure
• Debate Over Quality, Cost, and Status of EMF Research
• Views from the Power Industry and The Public
• Risk-Avoidance Measures being Taken
• Conclusion
• Summary and Overall Interpretation of Findings
• Recommendations
• Front Matter and End Matter Supplements
• Front Matter
• Letter of Transmittal
• Title Page
• Table of Contents
• List of Tables and Figures
• Abstract or Executive Summary
• Text of the Report
• End Matter
• Glossary
• Appendices
• References or Works Cited List
• A Situation Requiring an Analytical Report
• The Situation
• Audience and Use Profile
• Guidelines for Reasoning through an Analytical Problem
• Checklist Analytical Reports
• Projects
• Chapter 22: Proposals
• Considering Audience and Purpose
• The Proposal Process
• Case: Submitting a Competitive Proposal
• Types of Proposals
• Planning Proposals
• Research Proposals
• Sales Proposals
• Elements of a Persuasive Proposal
• A Forecasting Title or Subject Line
• Background Information
• Statement of the Problem
• Description of Solution
• A Clear Focus on Benefits
• Honest and Supportable Claims
• Appropriate Detail
• Readability
• A Tone That Connects with Readers
• Visuals
• Accessible Page Design
• Supplements Tailored for a Diverse Audience
• Proper Citation of Sources and Contributors
• Structuring a Proposal
• Introduction
• Body
• Conclusion
• A Situation Requiring a Formal Proposal
• The Situation
• Audience and Use Profile
• Guidelines for Proposals
• Checklist Proposals
• Projects
• Chapter 23: Oral Presentations and Video Conferencing
• Advantages and Drawbacks of Oral Presentations
• Avoiding Presentation Pitfalls
• Planning Your Presentation
• Analyze Your Audience and Purpose
• Analyze Your Speaking Situation
• Select a Type of Presentation
• Informative Presentations
• Training/Instructional Presentations
• Persuasive Presentations
• Action Plan Presentations
• Sales Presentations
• Select a Delivery Method
• The Memorized Delivery
• The Impromptu Delivery
• The Scripted Delivery
• The Extemporaneous Delivery
• Preparing Your Presentation
• Research Your Topic
• Aim for Simplicity and Conciseness
• Anticipate Audience Questions
• Outline Your Presentation
• Introduction
• Body
• Conclusion
• Planning Your Visuals and Choosing a Media Format
• Decide Which Visuals to Use and Where to Use Them
• Create a Storyboard
• Decide Which Visuals You Can Realistically Create
• Be Selective
• Make Visuals Easy to Read and Understand
• Use the Right App to Prepare your Visuals
• Choose the Right Media Format
• Using PowerPoint and Other Presentation Apps
• When and How to Use Handouts
• Ethics and the Use of Presentation Apps
• Case: PowerPoint and the Space Shuttle Columbia Disaster
• Guidelines for Using Presentation Apps
• Delivering Your Presentation
• Rehearse Your Delivery
• Check the Room and Setting Beforehand
• Cultivate the Human Landscape
• Get to Know your Audience
• Be Reasonable
• Display Enthusiasm and Confidence
• Don’t Preach
• Keep Your Listeners Oriented
• Open with a Clear and Engaging Introduction
• Give Concrete Examples
• Provide Explicit Transitions
• Review and Interpret
• Plan for How You Will Use Any Noncomputer Visual Aids
• Prepare
• Organize
• Avoid Listener Distraction
• Manage Your Presentation Style
• Use Natural Movements and Reasonable Postures
• Adjust Volume, Pronunciation, and Rate
• Maintain Eye Contact
• Manage Your Speaking Situation
• Be Responsive to Listener Feedback
• Consider this Cross-Cultural Audiences May Have Specific Expectations
• Stick to your Plan
• Leave Listeners with Something to Remember
• Allow Time for Questions and Answers (Q & A)
• Guidelines for Delivering an Oral Presentation and Managing Listener Questions
• Video Conferencing
• Guidelines for Video Conferencing
• Checklist Oral Presentations
• Projects
• Chapter 24: Blogs, Wikis, and Web Pages
• Considering Audience and Purpose
• Blogs
• Internal Blogs
• External Blogs
• Wikis
• Internal Wikis
• External Wikis
• Guidelines for Writing and Using Blogs and Wikis
• Web Pages
• How People Read Web Pages
• Writing and Designing for the Web
• Guidelines for Writing Web Pages
• Guidelines for Designing Web Pages
• Techniques and Technologies for Creating Web Sites
• Planning Web Sites Using Storyboarding
• Teamwork When Creating Web Sites
• Tools for Creating Web Pages
• Global, Ethical, and Legal Considerations
• Global Considerations
• Ethical Considerations
• Legal Considerations
• Guidelines for Global, Ethical, and Legal Considerations on the Web
• Checklist Writing and Designing for Blogs, Wikis, and the Web
• Projects
• Chapter 25: Social Media
• Considering Audience and Purpose
• Audience as Contributor
• Personal Versus Workplace Uses of Social Media
• Using Social Media for Technical Communication
• Customer Review Sites
• Facebook
• Google+
• Instagram
• LinkedIn and Other Job Sites
• Twitter
• YouTube
• Instructional Videos for Social Media
• Guidelines for Creating Instructional Videos for Social Media
• Credibility and Legal Issues
• Guidelines for Writing and Using Social Media
• Checklist Social Media
• Projects
• Part 5: Resources for Technical Writers
• Appendix A: A Quick Guide to Documentation
• Taking Notes
• Guidelines for Taking Notes
• Quoting the Work of Others
• Guidelines for Quoting
• Paraphrasing the Work of Others
• Guidelines for Paraphrasing
• What You Should Document
• How You Should Document
• MLA Documentation Style
• MLA Parenthetical References
• MLA Works Cited Entries
• MLA Sample Works Cited Pages
• Discussion of Figure A.4
• APA Documentation Style
• APA Parenthetical References
• APA Reference List Entries
• APA Sample Reference List
• Discussion of Figure A.5
• Appendix B: A Quick Guide to Grammar, Usage, and Mechanics
• Grammar
• Sentence Fragments
• Run-On Sentences
• Comma Splices
• Faulty Agreement—Subject and Verb
• Faulty Agreement—Pronoun and Referent
• Dangling and Misplaced Modifiers
• Faulty Parallelism
• Faulty Coordination
• Faulty Subordination
• Faulty Pronoun Case
• Punctuation
• Period
• Question Mark
• Exclamation Point
• Semicolon
• Colon
• Comma
• Apostrophe
• Quotation Marks
• Ellipses
• Brackets
• Italics
• Parentheses
• Dashes
• Mechanics
• Abbreviation
• Hyphenation
• Capitalization
• Numbers and Numerals
• Spelling
• Usage
• Transitions
• Use Transitional Expressions
• Repeat Key Words and Phrases
• Use Forecasting Statements
• Lists
• Embedded Lists
• Vertical Lists
• Works Cited
• Index
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V
• W
• X-Y-Z