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• Title Page
• Copyright Page
• Contents at a Glance
• Contents
• Chapter 1 The Impact of Technology in a Changing World
• Part 1: Technology in Society
• Learning Outcome 1.1 You will be able to discuss the impact of the tools of modern technology on nat
• Technology in a Global Society
• Impact of Tools of Modern Technology
• Objective 1.1 Describe various technological tools being used to impact national and global issues.
• Global Issues
• Objective 1.2 Describe various global social issues that are being affected by technology.
• Technology Connects Us with Others
• Technology Impacts How and Why We Connect and Collaborate
• Objective 1.3 Describe how technology is changing how and why we connect and collaborate with others
• Technology Impacts How We Consume
• Objective 1.4 Summarize how technology has impacted the way we choose and consume products and servi
• The Importance of Computer Literacy
• Computer Literacy
• Objective 1.5 Characterize computer literacy and explain why it is important to be computer literate
• Helpdesk: Technology Impacts
• Sound Byte: Virtual Computer Tour
• Try This: What Does Facebook Know about You?
• Make This: TOOL: IFTTT.com (If This Then That)
• Part 2: Emerging Technologies and Ethical Computing
• Artificial Intelligence
• Artificial Intelligence Basics
• Objective 1.6 Describe artificial intelligence systems and explain their main goals.
• Helpdesk: The Impact of Artificial Intelligence
• Ethics in IT: Ethics in Computing
• Working with Artificial Intelligence and Other Information Technologies
• Technology and Your Career
• Objective 1.7 Describe how artificial intelligence and other emerging technologies are important in
• Bits&Bytes: Is It AI or Human? Take a Turing Test!
• Dig Deeper: XR Extended Reality
• Ethical Computing
• Defining Ethics
• Objective 1.8 Define ethics and examine various ethical systems.
• Sound Byte: How to Debate Ethical Issues
• Personal Ethics
• Objective 1.9 Describe influences on the development of your personal ethics.
• Ethics and Technology
• Objective 1.10 Present examples of how technology creates ethical challenges.
• Solve This: How Technology Is Used on the World Stage and in Your Personal Life
• Chapter 2 Looking at Computers: Understanding the Parts
• Part 1: Understanding Digital Components
• Learning Outcome 2.1 You will be able to describe the devices that make up a computer system.
• Understanding Your Computer
• Computers Are Data Processing Devices
• Objective 2.1 Describe the four main functions of a computer system and how they interact with data
• Binary: The Language of Computers
• Objective 2.2 Define bits and bytes, and describe how they are measured, used, and processed.
• Sound Byte: Binary Numbers Interactive
• Types of Computers
• Objective 2.3 List common types of computers, and discuss their main features.
• Active Helpdesk: Understanding Bits and Bytes
• Bits&Bytes: Today’s Supercomputers: Faster Than Ever
• Input Devices
• Physical Keyboards and Touch Screens
• Objective 2.4 Identify the main types of keyboards and touch screens.
• Mice and Other Pointing Devices
• Objective 2.5 Describe the main types of mice and pointing devices.
• Dig Deeper: How Touch Screens Work
• Bits&Bytes: Distributed Computing: Putting Your Computer to Work While You Sleep
• Image, Sound, and Sensor Input
• Objective 2.6 Explain how images, sounds, and sensor data are input into computing devices.
• Output Devices
• Image and Audio Output
• Objective 2.7 Describe options for outputting images and audio from computing devices.
• Bits&Bytes: Foldable Phones Are Here
• Printers
• Objective 2.8 Describe various types of printers, and explain when you would use them.
• Bits&Bytes: CPUs That Fight Back
• Try This: What’s Inside My Computer?
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Processing, Storage, and Connectivity
• Learning Outcome 2.2 You will be able to describe how computers process and store data and how devic
• Processing and Memory on the Motherboard
• The Motherboard and Memory
• Objective 2.9 Describe the functions of the motherboard and RAM.
• Sound Byte: Smartphones Are Really Smart
• Processing
• Objective 2.10 Explain the main functions of the CPU.
• Storing Data and Information
• Storage Options on Computing Devices
• Objective 2.11 Describe the various means of storing data and information with computing devices.
• Ethics in IT: What Is Ethical Computing?
• Trends In IT: Green Computing (Green IT)
• Connecting Peripherals to the Computer
• Computer Ports
• Objective 2.12 Describe common types of ports used today.
• Helpdesk: Exploring Storage Devices and Ports
• Power Management and Ergonomics
• Power Controls and Power Management
• Objective 2.13 Describe how to manage power consumption on computing devices.
• Setting It All Up: Ergonomics
• Objective 2.14 Define ergonomics, and discuss the ideal physical setup for using computing devices.
• Bits&Bytes: Coming Soon: USB 4 and DisplayPort 2
• Solve This: Technology Wish List
• Chapter 3 Using the Internet: Making the Most of the Web’s Resources
• Part 1: Collaborating and Working on the Web
• Learning Outcome 3.1 You will be able to explain how the Internet works and how it is used for colla
• The Internet and How It Works
• The Origin of the Internet
• Objective 3.1 Describe how the Internet got its start.
• How the Internet Works
• Objective 3.2 Explain how data travels on the Internet.
• Collaborating and Communicating on the Web
• Collaborating with Web Technologies
• Objective 3.3 Evaluate the tools and technologies used to collaborate on the web.
• Bits&Bytes: Secure Messaging Apps
• Sound Byte: Blogging
• Communicating over the Web
• Objective 3.4 Summarize the technologies used to communicate over the web.
• Conducting Business on the Web
• Conducting Business Online
• Objective 3.5 Describe how business is conducted using the Internet.
• E-Commerce Safeguards
• Objective 3.6 Summarize precautions you should take when doing business online.
• Dig Deeper: How Cloud Computing Works
• Bits&Bytes: Looking for Extra Money? Try a Side Hustle
• Helpdesk: Doing Business Online
• Bits&Bytes: Bitcoin: A Form of Virtual Currency
• Try This: Use OneDrive to Store and Share Your Files in the Cloud
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Using the Web Effectively
• Learning Outcome 3.2 You will be able to describe the tools and techniques required to navigate and
• Accessing and Moving Around the Web
• Web Browsers
• Objective 3.7 Explain what web browsers are, and describe their common features.
• URLs, Protocols, and Domain Names
• Objective 3.8 Explain what a URL is and discuss its main parts.
• Navigating the Web
• Objective 3.9 Describe tools used to navigate the web.
• Bits&Bytes: Maintain Your Privacy While Searching the Web
• Searching the Web Effectively
• Using Search Engines
• Objective 3.10 Describe the types of tools used to search the web, and summarize strategies used to
• Bits&Bytes: Digital Assistants and Predictive Search
• Sound Byte: Finding Information on the Web
• Evaluating Websites
• Objective 3.11 Describe how to evaluate a website to ensure it is appropriate to use for research pu
• Helpdesk: Evaluating Websites
• Trends In IT: Linked Data and the Semantic Web
• Bits&Bytes: Why Isn’t Wikipedia Good to Use as a Source for a Research Paper?
• Using the Web Ethically
• Digital Activism
• Objective 3.12 Demonstrate an understanding of the ethical issues regarding digital activism.
• Geolocation
• Objective 3.13 Demonstrate an understanding of the ethical issues regarding location tracking applic
• Bits&Bytes: Human-Implanted Data Chips: Protection or Invasive Nightmare?
• Ethics in IT: Cyber Harassment
• Solve This: Create a Report: Conducting Research on the Web
• Chapter 4 Application Software: Programs That Let You Work and Play
• Part 1: Accessing, Using, and Managing Software
• Learning Outcome 4.1 You will be able to explain the ways to access and use software and describe ho
• Software Basics
• Application vs. System Software
• Objective 4.1 Compare application software and system software.
• Distributing Software
• Objective 4.2 Explain the differences between commercial software and open source software and descr
• Bits&Bytes: Finding Alternative Software
• Managing Your Software
• Purchasing Software
• Objective 4.3 Explain the different options for purchasing software.
• Trends In IT: Mobile Payment Apps: The Power of M-Commerce
• Helpdesk: Buying and Installing Software
• Installing and Uninstalling Software
• Objective 4.4 Describe how to install and uninstall software.
• Bits&Bytes: Ridding Your Computer of “Bloat”
• Upgrading Software
• Objective 4.5 Explain the considerations around the decision to upgrade your software.
• Dig Deeper: How Number Systems Work
• Software Licenses
• Objective 4.6 Explain how software licenses function.
• Sound Byte: Where Does Binary Show Up?
• Ethics in IT: Can I Install Software That I Don’t Own?
• Try This: Citing Website Sources
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Application Software
• Learning Outcome 4.2 Describe the different types of application software used for productivity and
• Productivity and Business Software
• Productivity Software
• Objective 4.7 Categorize the types of application software used to enhance productivity and describe
• Bits&Bytes: Productivity Software Tips and Tricks
• Bits&Bytes: How to Open Unknown File Types
• Bits&Bytes: Going Beyond PowerPoint
• Sound Byte: Programming for End Users
• Business Software
• Objective 4.8 Summarize the types of software that large and small businesses use.
• Bits&Bytes: Need to Work as a Team? Try These Collaboration Tools
• Multimedia and Educational Software
• Digital Multimedia Software
• Objective 4.9 Describe the uses and features of digital multimedia software.
• Digital Audio Software
• Objective 4.10 Describe the uses and features of digital audio software.
• Helpdesk: Choosing Software
• App Creation Software
• Objective 4.11 Describe the features of app creation software.
• Bits&Bytes: Mirror, Mirror . . .
• Educational and Reference Software
• Objective 4.12 Categorize educational and reference software and explain their features.
• Solve This: Analyzing Benchmark Data
• Chapter 5 System Software: The Operating System, Utility Programs, and File Management
• Part 1: Understanding System Software
• Learning Outcome 5.1 You will be able to explain the types and functions of operating systems and ex
• Operating System Fundamentals
• Operating System Basics
• Objective 5.1 Discuss the functions of the operating system.
• Operating Systems for Personal Use
• Objective 5.2 Explain the most popular operating systems for personal use.
• Bits&Bytes: Quick Assist
• Bits&Bytes: Operating Systems for the Smart Home
• Operating Systems for Machinery, Networks, and Business
• Objective 5.3 Explain the different kinds of operating systems for machines, networks, and business.
• Ethics in IT: The Great Debate: Is macOS Safer Than Windows?
• What the Operating System Does
• The User Interface
• Objective 5.4 Explain how the operating system provides a means for users to interact with the compu
• Hardware Coordination
• Objective 5.5 Explain how the operating system helps manage hardware such as the processor, memory,
• Sound Byte: Using Windows Task Manager to Evaluate System Performance
• Software Application Coordination
• Objective 5.6 Explain how the operating system interacts with application software.
• Trends In IT: Are Personal Computers Becoming More Human?
• Starting Your Computer
• The Boot Process
• Objective 5.7 Discuss the process the operating system uses to start up the computer and how errors
• Helpdesk: Starting the Computer: The Boot Process
• Try This: Using Virtual Desktops in Windows 10
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Using System Software
• Learning Outcome 5.2 You will be able to describe how to use system software, including the user int
• The Windows Interface
• Using Windows 10
• Objective 5.8 Describe the main features of the Windows interface.
• Bits&Bytes: Snip and Sketch
• File Management
• Organizing Your Files
• Objective 5.9 Summarize how the operating system helps keep your computer organized and manages file
• Bits&Bytes: Save Files in the Cloud
• Bits&Bytes: Using Storage Sense
• Helpdesk: Organizing Your Computer: File Management
• Utility Programs
• Windows Administrative Utilities
• Objective 5.10 Outline the tools used to enhance system productivity, back up files, and provide acc
• Dig Deeper: How Disk Defragmenting Utilities Work
• Sound Byte: Hard Disk Anatomy
• Solve This: Operating Systems: Analyzing Market Share
• Chapter 6 Understanding and Assessing Hardware: Evaluating Your System
• Part 1: Evaluating Key Subsystems
• Learning Outcome 6.1 You will be able to evaluate your computer system’s hardware functioning, inc
• Your Ideal Computing Device
• Moore’s Law
• Objective 6.1 Describe the changes in CPU performance over the past several decades.
• Selecting a Computing Device
• Objective 6.2 Compare and contrast a variety of computing devices.
• Evaluating the CPU Subsystem
• How the CPU Works
• Objective 6.3 Describe how a CPU is designed and how it operates.
• Bits&Bytes: Liquid Cooling
• Measuring CPU Performance
• Objective 6.4 Describe tools used to measure and evaluate CPU performance.
• Dig Deeper: The Machine Cycle
• Evaluating the Memory Subsystem
• Random Access Memory
• Objective 6.5 Discuss how RAM is used in a computer system.
• Adding RAM
• Objective 6.6 Evaluate whether adding RAM to a system is desirable.
• Helpdesk: Evaluating Your CPU and RAM
• Sound Byte: Installing RAM
• Try This: Measure Your System Performance
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Evaluating Other Subsystems and Making a Decision
• Learning Outcome 6.2 You will be able to evaluate your computer system’s storage subsystem, media
• Evaluating the Storage Subsystem
• Types of Storage Drives
• Objective 6.7 Classify and describe the major types of nonvolatile storage drives.
• Sound Byte: Installing an SSD Drive
• Dig Deeper: How Storage Devices Work
• Storage Needs
• Objective 6.8 Evaluate the amount and type of storage needed for a system.
• Bits&Bytes: How Hot Is My GPU?
• Evaluating the Media Subsystems
• Video Cards
• Objective 6.9 Describe the features of video cards.
• Bits&Bytes: Make Your Tablet a Second Monitor
• Trends In IT: USB 3.2 C Ports: One Port to Rule Them All!
• Sound Cards
• Objective 6.10 Describe the features of sound cards.
• Helpdesk: Evaluating Computer System Components
• Evaluating System Reliability and Moving On
• Maintaining System Reliability
• Objective 6.11 Describe steps you can take to optimize your system’s reliability.
• Getting Rid of Your Old Computer
• Objective 6.12 Discuss how to recycle, donate, or dispose of an older computer.
• Ethics in IT: Free Hardware for All
• Solve This: Laptop Alternatives
• Chapter 7 Networking: Connecting Computing Devices
• Part 1: How Networks Function
• Learning Outcome 7.1 You will be able to explain the basics of networking, including the components
• Networking Fundamentals
• Understanding Networks
• Objective 7.1 Describe computer networks and their pros and cons.
• Helpdesk: Understanding Networking
• Network Architectures
• Network Designs
• Objective 7.2 Explain the different ways networks are defined.
• Dig Deeper: P2P File Sharing
• Network Components
• Transmission Media
• Objective 7.3 Describe the types of transmission media used in networks.
• Sound Byte: Installing a Home Computer Network
• Basic Network Hardware
• Objective 7.4 Describe the basic hardware devices necessary for networks.
• Network Software
• Objective 7.5 Describe the type of software necessary for networks.
• Trends In IT: How Smart Is Your Home?
• Connecting to the Internet
• Broadband Internet Connections
• Objective 7.6 Summarize the broadband options available to access the Internet.
• Bits&Bytes: Net Neutrality
• Bits&Bytes: Who’s Not on Broadband?
• Wireless Internet Access
• Objective 7.7 Summarize how to access the Internet wirelessly.
• Try This: Testing Your Internet Connection Speed
• Make This: TOOL: Ping and Telnet
• Part 2: Your Home Network
• Learning Outcome 7.2 You will be able to describe what is necessary to install and configure a home
• Installing and Configuring Home Networks
• Planning Your Home Network
• Objective 7.8 Explain what should be considered before creating a home network.
• Bits&Bytes: Power Your Devices—Wirelessly
• Connecting Devices to a Network
• Objective 7.9 Describe how to set up a home network.
• Bits&Bytes: Mesh Networks: An Emerging Alternative
• Bits&Bytes: Analyzing Network Problems
• Managing and Securing Wireless Networks
• Troubleshooting Wireless Network Problems
• Objective 7.10 Describe the potential problems with wireless networks and the means to avoid them.
• Securing Wireless Networks
• Objective 7.11 Describe how to secure wireless home networks.
• Sound Byte: Securing Wireless Networks
• Helpdesk: Managing and Securing Your Wireless Network
• Solve This: Home Networking Guide
• Chapter 8 Managing Your Digital Lifestyle: Challenges and Ethics
• Part 1: The Impact of Digital Information
• Learning Outcome 8.1 You will be able to describe the nature of digital signals; how digital technol
• Digital Basics
• Digital Convergence and the Internet of Things
• Objective 8.1 Describe how digital convergence and the Internet of Things have evolved.
• Digital versus Analog
• Objective 8.2 Explain the differences between digital and analog signals.
• Digital Publishing
• e-Readers
• Objective 8.3 Describe the different types of e-readers.
• Using e-Texts
• Objective 8.4 Explain how to purchase, borrow, and publish e-texts.
• Helpdesk: Managing Digital Media
• Digital Music
• Creating and Storing Digital Music
• Objective 8.5 Describe how digital music is created and stored.
• Distributing Digital Music
• Objective 8.6 Summarize how to listen to and publish digital music.
• Digital Media
• Digital Photography
• Objective 8.7 Explain how best to create, print, and share digital photos.
• Sound Byte: Enhancing Photos with Image-Editing Software
• Digital Video
• Objective 8.8 Describe how to create, edit, and distribute digital video.
• Trends In IT: Digital Asset Managers Needed!
• Managing Your Digital Lifestyle
• Digital Challenges and Dilemmas
• Objective 8.9 Discuss the challenges in managing an active digital lifestyle.
• Dig Deeper: Deep Web versus Dark Web: Are There Places You Shouldn’t Go?
• Bits&Bytes: The Rise of Wearable Technology
• Bits&Bytes: Goodbye Net Neutrality. . .Hello Bandwidth Throttling
• Try This: Creating and Publishing a Movie
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Ethical Issues of Living in the Digital Age
• Learning Outcome 8.2 You will be able to describe how to respect digital property and use it in ways
• Protection of Digital Property
• Intellectual Property
• Objective 8.10 Describe the various types of intellectual property.
• Copyright Basics
• Objective 8.11 Explain how copyright is obtained and the rights granted to the owners.
• Helpdesk: Understanding Intellectual Property and Copyright
• Copyright Infringement
• Objective 8.12 Explain copyright infringement, summarize the potential consequences, and describe si
• Bits&Bytes: Software Piracy: It’s More Than Just Downloading and Copying
• Bits&Bytes: Your Tax Dollars at Work: Free Media without Permission!
• Living Ethically in the Digital Era
• Plagiarism
• Objective 8.13 Explain plagiarism and strategies for avoiding it.
• Hoaxes and Digital Manipulation
• Objective 8.14 Describe hoaxes and digital manipulation.
• Sound Byte: Plagiarism and Intellectual Property
• Protecting Your Online Reputation
• Objective 8.15 Describe what comprises your online reputation and how to protect it.
• Bits&Bytes: Celebrity Photographic Rights
• Ethics in IT: Acceptable Use Policies: What You Can and Can’t Do
• Solve This: Intellectual Property and Copyright Basics
• Chapter 9 Securing Your System: Protecting Your Digital Data and Devices
• Part 1: Threats to Your Digital Assets
• Learning Outcome 9.1 You will be able to describe hackers, viruses, and other online annoyances and
• Identity Theft and Hackers
• Identity Theft
• Objective 9.1 Describe how identity theft is committed and the types of scams identity thieves perpe
• Hacking
• Objective 9.2 Describe the different types of hackers and the tools they use.
• Bits&Bytes: Next Generation White Hat Hackers
• Computer Viruses
• Virus Basics
• Objective 9.3 Explain what a computer virus is, why it is a threat to your security, how a computing
• Sound Byte: Protecting Your Computer
• Types of Viruses
• Objective 9.4 List the different categories of computer viruses, and describe their behaviors.
• Online Annoyances and Social Engineering
• Online Annoyances
• Objective 9.5 Explain what malware, spam, and cookies are and how they impact your security.
• Social Engineering
• Objective 9.6 Describe social engineering techniques, and explain strategies to avoid falling prey t
• Bits&Bytes: I Received a Data Breach Letter . . . Now What?
• Ethics in IT: You’re Being Watched . . . But Are You Aware You’re Being Watched?
• Helpdesk: Threats to Your Digital Life
• Trends In IT: Spear Phishing: The Bane of Data Breaches
• Try This: Testing Your Network Security
• Make This: App Inventor 2 or Thunkable
• Part 2: Protecting Your Digital Property
• Learning Outcome 9.2 Describe various ways to protect your digital property and data from theft and
• Restricting Access to Your Digital Assets
• Firewalls
• Objective 9.7 Explain what a firewall is and how a firewall protects your computer from hackers.
• Preventing Virus Infections
• Objective 9.8 Explain how to protect your computer from virus infection.
• Helpdesk: Understanding Firewalls
• Authentication: Passwords and Biometrics
• Objective 9.9 Describe how passwords and biometric characteristics can be used for user authenticati
• Bits&Bytes: CAPTCHA: Keeping Websites Safe from Bots
• Anonymous Web Surfing: Hiding from Prying Eyes
• Objective 9.10 Describe ways to surf the Web anonymously.
• Bits&Bytes: Multi-Factor Authentication: Don’t Rely Solely on Passwords!
• Keeping Your Data Safe
• Protecting Your Personal Information
• Objective 9.11 Describe the types of information you should never share online.
• Sound Byte: Managing Computer Security with Windows Tools
• Backing Up Your Data
• Objective 9.12 List the various types of backups you can perform on your computing devices, and expl
• Protecting Your Physical Computing Assets
• Environmental Factors and Power Surges
• Objective 9.13 Explain the negative effects environment and power surges can have on computing devic
• Preventing and Handling Theft
• Objective 9.14 Describe the major concerns when a device is stolen and strategies for solving the pr
• Dig Deeper: Computer Forensics: How It Works
• Solve This: Computer Security
• Chapter 10 Behind the Scenes: Software Programming
• Part 1: Understanding Programming
• Learning Outcome 10.1 You will be able to describe the life cycle of a software project and identify
• Life Cycle of an Information System
• The Importance of Programming
• Objective 10.1 Describe the importance of programming to both software developers and users.
• System Development Life Cycle
• Objective 10.2 Summarize the stages of the system development life cycle.
• Bits&Bytes: The Agile Scrum
• Life Cycle of a Program
• The Program Development Life Cycle
• Objective 10.3 Define programming and list the steps in the program development life cycle.
• The Problem Statement
• Objective 10.4 Describe how programmers construct a complete problem statement from a description of
• Sound Byte: Using the Arduino Microcontroller
• Helpdesk: Understanding Software Programming
• Algorithm Development
• Objective 10.5 Explain how programmers use flow control and design methodologies when developing alg
• Bits&Bytes: Coding with a Purpose
• Dig Deeper: The Building Blocks of Programming Languages: Syntax, Keywords, Data Types, and Operator
• Coding
• Objective 10.6 Discuss the categories of programming languages and the roles of the compiler and the
• Debugging
• Objective 10.7 Identify the role of debugging in program development.
• Bits&Bytes: Many Languages on Display
• Testing and Documentation
• Objective 10.8 Explain the importance of testing and documentation in program development.
• Try This: Programming with Corona
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Programming Languages
• Learning Outcome 10.2 You will understand the factors programmers consider when selecting an appropr
• Many Programming Languages
• Need for Diverse Languages
• Objective 10.9 Discuss the driving factors behind the popularity of various programming languages.
• Sound Byte: Programming with the Processing Language
• Selecting the Right Language
• Objective 10.10 Summarize the considerations in identifying an appropriate programming language for
• Bits&Bytes: Learn to Code for Free at freeCodeCamp
• Ethics in IT: When Software Runs Awry
• Exploring Programming Languages
• Tour of Modern Languages
• Objective 10.11 Compare and contrast modern programming languages.
• Bits&Bytes: Your Software Portfolio
• Trends In IT: Emerging Technologies: Unite All Your Video Game Design Tools
• Future of Programming Languages
• Objective 10.12 State key principles in the development of future programming languages.
• Helpdesk: A Variety of Programming Languages
• Solve This: Time Sheets
• Chapter 11 Behind the Scenes: Databases and Information Systems
• Part 1: Database Fundamentals
• Learning Outcome 11.1 You will be able to explain the basics of databases, including the most common
• The Need for Databases
• Database Basics
• Objective 11.1 Explain what a database is and why databases are useful.
• Database Types
• Flat Databases
• Objective 11.2 Describe features of flat databases.
• Relational Databases
• Objective 11.3 Describe features of relational databases.
• Bits&Bytes: Normal Forms
• Object-Oriented Databases
• Objective 11.4 Describe features of object-oriented databases.
• Multidimensional Databases
• Objective 11.5 Describe features of multidimensional databases.
• Helpdesk: Using Databases
• NoSQL Databases
• Objective 11.6 Describe how Web 2.0 data is managed in a database.
• Using Databases
• Relational Database Components and Functions
• Objective 11.7 Describe how relational databases organize and define data.
• Sound Byte: Creating and Querying an Access Database
• Bits&Bytes: Music Streaming Services Use Databases
• Inputting and Managing Data
• Objective 11.8 Describe how data is inputted and managed in a database.
• Dig Deeper: Structured Query Language (SQL)
• Bits&Bytes: Data Dashboards: Useful Visualization Tools
• Try This: Using Excel’s Database Functions
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: How Businesses Use Databases
• Learning Outcome 11.2 You will be able to explain how businesses use data warehouses, data marts, an
• Data Warehousing and Storage
• Data Warehouses and Data Marts
• Objective 11.9 Explain what data warehouses and data marts are and how they are used.
• Helpdesk: How Businesses Use Databases
• Bits&Bytes: Data Warehouses Are Going to the Cloud
• Data Mining
• Objective 11.10 Describe data mining and how it works.
• Bits&Bytes: Hadoop: How Big Data Is Being Managed
• Ethics in IT: Data, Data Everywhere—But Is It Protected?
• Using Databases to Make Business Decisions
• Business Information Systems
• Objective 11.11 Describe the main types of business information systems and how they are used by bus
• Sound Byte: Analyzing Data with Microsoft Power BI Suite
• Bits&Bytes: Virtual Agents: Expert Systems Replace People on the Web
• Trends In IT: Mobile Business Intelligence
• Solve This: College Database
• Chapter 12 Behind the Scenes: Networking and Security in the Business World
• Part 1: Client/Server Networks and Topologies
• Learning Outcome 12.1 You will be able to describe common types of client/server networks, servers f
• Client/Server Network Basics
• Networking Advantages
• Objective 12.1 List the advantages for businesses of installing a network.
• Comparing Client/Server and Peer-to-Peer Networks
• Objective 12.2 Explain the differences between a client/server network and a peer-to-peer network.
• Types of Client/Server Networks
• Objective 12.3 Describe the common types of client/server networks as well as other networks busines
• Bits&Bytes: Make Your Browser Protect You!
• Servers and Network Topologies
• Servers
• Objective 12.4 List the common types of servers found on client/server networks.
• Helpdesk: Using Servers
• Trends In IT: Virtualization: Making Servers Work Harder
• Network Topologies
• Objective 12.5 Describe the common types of network topologies and the advantages and disadvantages
• Sound Byte: Network Topology and Navigation Devices
• Try This: Sharing Printers on a Network Using Windows
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Setting Up Business Networks
• Learning Outcome 12.2 You will be able to describe transmission media, network operating system soft
• Transmission Media
• Wired and Wireless Transmission Media
• Objective 12.6 Describe the types of wired and wireless transmission media used in networks.
• Bits&Bytes: Guidance on Green Computing
• Network Adapters and Navigation Devices
• Network Adapters
• Objective 12.7 Describe how network adapters help data move around a network.
• MAC Addresses
• Objective 12.8 Define MAC addresses, and explain how they are used to move data around a network.
• Switches, Bridges, and Routers
• Objective 12.9 List the various network navigation devices, and explain how they help route data thr
• Helpdesk: Transmission Media and Network Adapters
• Network Operating Systems and Network Security
• Network Operating Systems
• Objective 12.10 Explain why network operating systems are necessary for networks to function.
• Bits&Bytes: Extending Smart Homes: Smart Yards Coming Soon!
• Client/Server Network Security
• Objective 12.11 List major security threats to networks, and explain how network administrators miti
• Dig Deeper: The OSI Model: Defining Protocol Standards
• Sound Byte: A Day in the Life of a Network Technician
• Ethics in IT: How Should Companies Handle Data Breaches?
• Bits&Bytes: Logging in? Try Finger Vein Recognition
• Solve This: Cyber-Security Flyer and Mail Merge
• Chapter 13 Behind the Scenes: How the Internet Works
• Part 1: Inner Workings of the Internet
• Learning Outcome 13.1 You will be able to explain how the Internet is managed and the details of how
• Internet Management and Networking
• Management
• Objective 13.1 Describe the management of the Internet.
• Networking Components
• Objective 13.2 Explain how the Internet’s networking components interact.
• Data Transmission
• Objective 13.3 List and describe the Internet protocols used for data transmission.
• Bits&Bytes: A Free Cloud-Based Server for You
• Internet Identity
• IP Addresses
• Objective 13.4 Explain how each device connected to the Internet is assigned a unique address.
• Helpdesk: Understanding IP Addresses, Domain Names, and Protocols
• Bits&Bytes: What’s Your IP Address?
• Bits&Bytes: Amazing Applications of IoT
• Sound Byte: Creating Web Pages with Squarespace
• Dig Deeper: Connection-Oriented Versus Connectionless Protocols
• Domain Names
• Objective 13.5 Discuss how a numeric IP address is changed into a readable name.
• Bits&Bytes: Scale Up for Success
• Try This: Ping Me
• Make This: TOOL: App Inventor 2 or Thunkable
• Part 2: Coding and Communicating on the Internet
• Learning Outcome 13.2 You will be able to describe the web technologies used to develop web applicat
• Web Technologies
• Web Development
• Objective 13.6 Compare and contrast a variety of web development languages.
• Bits&Bytes: CodePen: An Editing Community for Web Designers
• Application Architecture
• Objective 13.7 Compare and contrast server-side and client-side application software.
• Sound Byte: Client-Side Web Page Development
• Bits&Bytes: Repl It
• Communications over the Internet
• Types of Internet Communication
• Objective 13.8 Discuss the mechanisms for communicating via e-mail and instant messaging.
• Bits&Bytes: AI and Your Inbox
• Encryption
• Objective 13.9 Explain how data encryption improves security.
• Bits&Bytes: Numbers: We Wouldn’t Have Encryption Without Them!
• Ethics in IT: Do We Really Want Strong Encryption?
• Helpdesk: Keeping E-Mail Secure
• Trends In IT: Cognitive Computing
• Solve This: Creating an HTML Document
• Appendix A The History of the Personal Computer
• Appendix B Careers in IT
• Glossary
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
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• M
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• Q
• R
• S
• T
• U
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• Z
• Index
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• K
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V
• W
• X
• Y
• Z