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• Cover
• Title Page
• Copyright Page
• Table of Contents
• Preface
• Acknowledgments
• CHAPTER 1 Harnessing the Power of Digital Transformation
• Introduction
• 1.1 Digital Transformation
• 1.2 Business Process Improvement and Competition
• 1.3 IT Innovation and Disruption
• 1.4 What’s in IT for YOU?
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 2 Information Systems, IT Infrastructure, and the Cloud
• Introduction
• 2.1 IS Concepts and Classification
• 2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture
• 2.3 Data Centers and Cloud Computing
• 2.4 Virtualization and Virtual Machines
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 3 Data Management, Knowledge Management, and Data Governance
• Introduction
• 3.1 Data Management
• 3.2 Modern Data Repositories
• 3.3 Information and Knowledge Management
• 3.4 Electronic Document and Electronic Record Management
• 3.5 Data Governance and Master Data Management
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 4 Networks, the Internet of Things (IoT), and Mobile Computing
• Introduction
• 4.1 Network Fundamentals
• 4.2 Wireless Networks
• 4.3 Mobile Computing
• 4.4 Monitoring and Regulating Networks
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 5 Data Privacy and Cybersecurity
• Introduction
• 5.1 Data Privacy Concerns and Regulations
• 5.2 Cyberattacks and Cyber Threats
• 5.3 Defending Against Cyberattacks and Managing Risk
• 5.4 Cyber Defense Controls and Regulatory Frameworks
• Chapter Summary
• Key Terms
• Interactive Exercises
• References
• CHAPTER 6 Business Intelligence, Data Science, and Data Analytics
• Introduction
• 6.1 Business Intelligence and Data Science
• 6.2 Descriptive Data Analytics Tools and Techniques
• 6.3 Big Data and Advanced Data Analytics
• 6.4 Predictive and Prescriptive Data Analytics Tools and Techniques
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 7 The World Wide Web and Social Media
• Introduction
• 7.1 Evolution of the World Wide Web
• 7.2 Social Media Tools and Applications
• 7.3 Search Technology and the Semantic Web
• 7.4 Recommendation Engines
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 8 E-commerce, Mobile Commerce, Social Commerce, and Retail Technology
• Introduction
• 8.1 Omnichannel Retailing
• 8.2 In-Store Retailing Technology
• 8.3 E-commerce Strategies and Technologies
• 8.4 Mobile and Social Commerce Technologies
• 8.5 Digital Payment Technologies
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 9 Functional Business Systems
• Introduction
• 9.1 Functional and Cross-Functional Business Processes
• 9.2 Production and Operations Management Systems
• 9.3 Sales and Marketing Management Systems
• 9.4 Accounting and Finance Systems
• 9.5 Human Resource Information Systems (HRIS)
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 10 Enterprise Systems
• Introduction
• 10.1 Intro to Enterprise Systems
• 10.2 Enterprise Resource Planning
• 10.3 Supply Chain Management
• 10.4 Customer Relationship Management
• 10.5 Enterprise Content Management and Enterprise Social Networks
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 11 Artificial Intelligence, Generative AI, Robotics, and Beyond
• Introduction
• 11.1 An Introduction to Artificial Intelligence (AI)
• 11.2 Using and Managing AI
• 11.3 Using Generative AI in Business and Management
• 11.4 Robotics
• 11.5 Quantum and Neuromorphic Computing
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 12 IT Strategy, Sourcing, and Strategic Technology Trends
• Introduction
• 12.1 IT Strategy and Competitive Advantage
• 12.2 IT Strategic Planning, Process, and Tools
• 12.3 IT Sourcing Strategies and IT Service Management
• 12.4 Strategic Technology Trends
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 13 Systems Development and Project, Program, and Portfolio Management
• Introduction
• 13.1 Systems Development
• 13.2 Systems Development Methodologies
• 13.3 Project, Program, and Portfolio Management (PPPM)
• 13.4 Initiating, Planning, and Executing Projects
• 13.5 Monitoring/Controlling and Closing Projects
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• CHAPTER 14 Ethics and Local and Global Sustainability
• Introduction
• 14.1 An Introduction to Business Ethics and Cyberethics
• 14.2 IT’s Role in Corporate Social Responsibility and Sustainability
• 14.3 IT and Global Sustainability
• Chapter Summary
• Key Terms
• Assuring Your Learning
• References
• Glossary
• Subject Index
• End User License Agreement