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• Cover
• Table of Contents
• Title Page
• Copyright Page
• Acknowledgments
• Contributors
• About the Companion Website
• I Introduction
• Why the C3 Project?
• References
• PART 1: COMMUNITY HEALTH WORK: THE BIG PICTURE
• 1 The Role of Community Health Workers—Serving with Skills and Compassion
• Introduction
• 1.1 Who Are CHWS and What Do They Do?
• 1.2 CHWs and Public Health
• 1.3 Roles and Competencies of CHWs
• 1.4 The Role of CHWs in the Management of Chronic Conditions
• 1.5 The Role of CHWs in Promoting Language Access Justice
• 1.6 Professionalizing the Work
• 1.7 Introducing 23 CHWS
• Chapter Review
• References
• Additional Resources
• 2 The Evolution of the CHW Field in the United States
• Introduction
• 2.1 Neighbor Assisting Neighbor
• 2.2 CHW Names, Definitions, and Competencies
• 2.3 CHWs’ Evolution in the United States
• 2.4 Trends in the CHW Field
• 2.5 CHW Workforce Policy
• 2.6 Convening CHWs: Nothing About Us Without Us
• Chapter Review
• References
• Additional Resources
• 3 An Introduction to Public Health
• Introduction
• 3.1 Defining Health
• 3.2 Defining the Field of Public Health: Key Concepts
• 3.3 The Practice of Public Health
• 3.4 Public Health and Social Justice
• Chapter Review
• References
• Additional Resources
• 4 Promoting Health Equity
• Introduction
• 4.1 Defining Health Equity
• 4.2 Social Determinants of Health
• 4.3 Health Inequities Between Communities
• 4.4 Public Health and Social Justice
• Chapter Review
• References
• Additional Resources
• PART 2: CORE COMPETENCIES FOR PROVIDING DIRECT SERVICES
• 5 Guiding Pr inciples: Self‐Awareness, Ethics, Professional Boundaries, and Teamwork
• Introduction
• 5.1 Duty of Self‐awareness
• 5.2 Ethical Guidelines for CHWs
• 5.3 Scope of Practice
• 5.4 Upholding Professional Boundaries
• 5.5 Multidisciplinary Teamwork
• Chapter Review
• References
• Additional Resources
• 6 Behavior Change and Person‐centered Practice
• Introduction
• 6.1 Understanding Behavior Change
• 6.2 Person‐centered Practice
• Chapter Review
• Reference
• Additional Resources
• 7 Practicing Cultural Humility
• Introduction
• 7.1 Defining and Understanding Culture
• 7.2 Defining Cultural Humility
• 7.3 Practicing Cultural Humility
• 7.4 The Culturally Diverse Context for Community Health Work
• 7.5 Histories of Discrimination
• 7.6 Building Capacity as Culturally Effective CHWS
• 7.7 Cultural Health Beliefs
• 7.8 Professional Roles of Culturally Effective CHWs
• Chapter Review
• References
• Additional Resources
• 8 Conducting Initial Client Assessments
• Introduction
• 8.1 An Overview of Initial Client Assessments
• 8.2 The Beginning of The Assessment
• 8.3 The Middle of The Initial Assessment
• 8.4 The End of the Assessment
• 8.5 Documenting Client Assessments
• Chapter Review
• Reference
• Additional Resources
• 9 Person‐Centered Counseling and Motivational Interviewing
• Introduction
• 9.1 An Overview of Person‐Centered Counseling
• 9.2 Developing an Action Plan
• 9.3 Knowledge and Skills for Person‐Centered Counseling
• 9.4 Motivational Interviewing
• 9.5 Additional Resources for Person‐Centered Counseling
• 9.6 Common Challenges
• 9.7 Teamwork and Supervision
• 9.8 Self‐Awareness
• 9.9 Self‐Assessment
• 9.10 Creating a Professional Development Plan
• Chapter Review
• References
• Additional Resources
• 10 Case Management
• Introduction
• 10.1 Defining Case Management
• 10.2 Basic Case Management Concepts
• 10.3 Developing the Case Management Plan
• 10.4 Other Suggestions for Effective Case Management
• 10.5 Common Case Management Challenges
• 10.6 Identifying Community Resources and Providing Referrals
• 10.7 Advocacy
• 10.8 Organizing and Documenting Your Work
• 10.9 Team Meetings and Case Conferences
• 10.10 Supervision
• Chapter Review
• References
• Additional Resources
• 11 Conducting Home Visits
• Introduction
• 11.1 An Overview of Home Visits
• 11.2 Preparing to Conduct a Home Visit
• 11.3 Common Courtesies and Guidelines
• 11.4 Safety Guidelines for Home Visits
• 11.5 How to Conduct a Home Visit
• 11.6 After the Visit
• 11.7 Common Challenges
• Chapter Review
• References
• Additional Resources
• PART 3: ENHANCING PROFESSIONAL SKILLS
• 12 Stress, Health andSelf‐Care
• Introduction
• 12.1 Defining Stress
• 12.2 Internal and External Resources
• 12.3 Stress Responses
• 12.4 Burnout and Post Traumatic Stress
• 12.5 Assessing Risks for Stress and Burnout
• 12.6 Stress Management Strategies and Resources
• 12.7 Enhancing Stress Management Skills
• 12.8 Self‐Care
• 12.9 Talking with Clients about Stress Reduction
• Chapter Review
• References
• Additional Resources
• 13 Conflict Resolution
• Introduction
• 13.1 Defining Workplace Conflict
• 13.2 Consequences of Workplace Conflict
• 13.3 Common Responses to Conflict
• 13.4 Common Challenges to Resolving Conflict
• 13.5 Communication Skills for Conflict Resolution
• 13.6 Approaches to Prevention and Resolving Workplace Conflict
• 13.7 Equity and Conflict Resolution
• 13.8 CHW Leadership
• Chapter Review
• References
• Additional Resources
• 14 Professional Skills
• Introduction
• 14.1 The Challenges of Code Switching and the Imposter Syndrome
• 14.2 Career Readiness
• 14.3 Keeping the Job
• 14.4 Professional Development and Career Advancement
• Chapter Review
• References
• Additional Resources
• PART 4: APPLYING CORE COMPETENCIES TO KEY HEALTH ISSUES
• 15 Health Care Is Reentry
• Introduction
• 15.1 Basic Terms and a Note on Language
• 15.2 The Roots of U.S. Incarceration Policies
• 15.3 The Health Impacts of Incarceration
• 15.4 The Impact of Incarceration on Families and Communities
• 15.5 The Challenges of Reentry or Coming Home
• 15.6 The Role of CHWs
• 15.7 Best Practices and Emerging Models
• 15.8 Continued Professional Development
• Chapter Review
• References
• Additional Resources
• 16 Chronic Conditions Management
• Introduction
• 16.1 Defining Chronic Conditions
• 16.2 Chronic Conditions and Health Inequities
• 16.3 Factors That Cause and Contribute to Chronic Conditions
• 16.4 The Consequences of Chronic Conditions
• 16.5 Treatment Options
• 16.6 How to Stay Informed About Chronic Conditions
• 16.7 Emerging Models for Chronic Conditions Management
• 16.8 Integrating Medicine and Public Health Models
• 16.9 Team‐based Approaches to Chronic Conditions Management
• 16.10 Population Health Management
• 16.11 Patient Self‐Management
• 16.12 Chronic Conditions and the CHW Scope of Practice
• 16.13 Applying Person Centered Concepts and Skills
• 16.14 Action Planning for Chronic Conditions Management
• 16.15 Medication Management
• 16.16 Responding to Ambivalence and Relapse
• 16.17 Follow‐up Services
• 16.18 Ending Services
• Chapter Review
• References
• Additional Resources
• 17 Promoting Healthy Eating and Active Living
• Introduction
• 17.1 What We Eat and Drink
• 17.2 Common Barriers to Changing Our Diets
• 17.3 Weight and Health
• 17.4 Understanding Information about Nutrition
• 17.5 Guidelines for Healthy Nutrition
• 17.6 Practical Guidelines for Healthier Eating
• 17.7 Approaches to Providing Health Education About Nutrition
• 17.8 Physical Activity
• 17.9 Guidelines for Healthy Activity
• 17.10 Supporting Clients to Increase Activity Levels
• Chapter Review
• References
• Additional Resources
• 18 Supporting Survivors of Trauma
• Introduction
• 18.1 Defining Trauma and Post‐traumatic Stress
• 18.2 Post‐Traumatic Stress Disorder (PTSD)
• 18.3 A Common Language for Trauma Responses
• 18.4 How Culture and Status Influence Trauma
• 18.5 Healing from Trauma
• 18.6 The CHW Scope of Practice
• 18.7 Guidelines for Working with Survivors
• 18.8 Conducting a Suicide Assessment
• 18.9 Trauma‐informed Care
• 18.10 Secondary Trauma, Secondary Resilience
• 18.11 Self‐care
• 18.12 Ongoing Professional Development
• Chapter Review
• References
• Additional Resources
• PART 5: WORKING WITH GROUPS AND COMMUNITIES
• 19 Community Health Outreach
• Introduction
• 19.1 Defining Community Health Outreach
• 19.2 Qualities of Successful Community Health Outreach Workers
• 19.3 Communities to Be Served Through Outreach
• 19.4 Health Issues Addressed by Outreach
• 19.5 Outreach Levels
• 19.6 Common Outreach Methods
• 19.7 Planning Health Outreach
• 19.8 Conducting Health Outreach
• 19.9 Documenting Health Outreach Services
• 19.10 Ethics and Health Outreach
• 19.11 Supervision and Support
• Chapter Review
• References
• Additional Resources
• 20 Facilitating Trainings
• Introduction
• 20.1 An Overview of Training
• 20.2 Understanding How People Learn
• 20.3 Approaches to Teaching and Training
• 20.4 Applying CHW Skills
• 20.5 Training Methods
• 20.6 Deciding If Training Is the Right Strategy
• 20.7 How to Plan and Prepare Trainings
• 20.8 Tips for Facilitating a Participatory Training
• 20.9 Responding to Common Challenges
• 20.10 Evaluation of Trainings
• Chapter Review
• Reference
• Additional Resources
• 21 Group Facilitation
• Introduction
• 21.1 Types of Groups
• 21.2 Key Considerations Before You Start a Group
• 21.3 The Unique Advantages of Group Work
• 21.4 Roles and Abilities of Group Facilitators
• 21.5 Establishing a Group Identity
• 21.6 Facilitation Techniques for Support Groups
• 21.7 Responding to Facilitation Mistakes and Challenges
• 21.8 Video‐based Groups
• 21.9 Co‐Facilitation
• 21.10 Ethics and Group Facilitation
• 21.11 Ending a Group
• 21.12 Evaluation
• Chapter Review
• References
• Additional Resources
• 22 Research, Evaluation, and Dissemination of Findings
• Introduction
• 22.1 Defining Research and Evaluation
• 22.2 CHW Competencies and Framework for Research and Evaluation
• 22.3 Selecting Research Tools and Methods
• 22.4 Sharing Findings with the Community
• 22.5 Trends in CHW Research and Evaluation
• Chapter Review
• References
• Appendix A: Examples of CHW Roles in Research in Published Studies (*mapped to C3 Project CHW Core roles)
• Appendix B: Examples of CHWs as Researchers in Published Studies
• 23 Community Organizing
• Introduction
• 23.1 Overview
• 23.2 What Is Organizing? What Does an Organizer Do?
• 23.3 A Story of Grassroots Organizing in Oakland, California
• 23.4 Health Is Always Political
• 23.5 Organizing for Health and Social Justice
• 23.6 Popular Education
• 23.7 Education Equity Campaign Case Study
• 23.8 The Role of CHWs
• Chapter Review
• References
• Additional Resources
• C3 Project CHW Roles and Competencies Review Checklist
• ROLES
• C3 Roles and Skills Checklist
• Video Index
• Index
• End User License Agreement