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• Cover
• Managing Change
• Title
• Copyright
• Dedication
• Contents
• Figures
• Tables
• Cases
• Acknowledgements
• PART A: Foundations
• REFERENCES
• 1: Practising change management
• The enquiry–action framework
• REFERENCES
• 2: Current perspectives and classic ideas
• Approach one: foci and modes of change
• Approach two: speed and scale
• Approach three: metaphors of change
• Approach four: complexity and change
• REFERENCES
• PART B: Diagnosing
• 3: Clarity and ambiguity
• Learning objectives
• Specifying change challenges
• Open problem framing
• Closed problem framing
• EXERCISE
• CASE 1
• CASE 2
• CASE 3
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 4: Engagement and vitality
• Low vitality
• High vitality
• Vitality diagnostic
• Q1 What we do
• Q2 How we fit together
• Q3 How we are developing
• Q4 How we make decisions
• Q5 How we innovate
• Q6 How we communicate
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 5: Stakeholder positioning and dynamics
• Stakeholder positioning
• Putting the mapping technique into action
• Mini-Case 5.1: Film de France
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 6: Culture, habits and unlearning
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• PART C: Enacting Change
• 7: Changing structure
• Introduction
• Structure and the environment
• Types of organizational structure
• Entrepreneurial and simple structures
• Functional and divisionalized structures
• Matrix and project-based structures
• Network structures
• Organic and mechanistic structures
• Enacting structural change
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 8: Identity and change
• Introduction
• Identity work
• Mini-Case 8.1: Green Circle Construction
• Analysing Green Circle Construction using the identity work model
• Enacting change and engaging with identity work
• EXERCISES
• WHO TO READ
• USEFUL WEBSITE
• REFERENCES
• 9: Choosing customers and competitors
• Choosing customers
• Choosing competitors
• Mini-Case 9.1: Avi Hi-Fi
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 10: Changing processes
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 11: Aligning people and activities
• Establishing a psychological contract
• Selection decision-making processes
• Assessing capability
• Assessing willingness
• Making a judgement: deciding on the best candidate
• Mini-Case 11.1: the Eden Project
• Mini-Case 11.2: reselecting the management population on NHS Greater Glasgow and Clyde
• Enacting change
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 12: Learning and developing
• Approaches to learning
• Methods of learning and development
• Mini-Case 12.1: Boston Consulting Group
• Enacting practices
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 13: Changing through dialogue
• Narratives and communication
• Transactional analysis
• Mini-Case 13.1: NSC Finance
• Applying narrative and transactional analyses to NSC Finance
• Enacting change
• Conclusion
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• PART D: Explaining
• 14: Developing/interpreting evidence, reflexive learning
• Gathering evidence
• Questionnaires
• Interviews
• Focus groups
• Ethics
• Using evidence in Her Majesty’s Revenue and Customs
• Reflexivity and change
• EXERCISE
• WHO TO READ
• USEFUL WEBSITES
• REFERENCES
• 15: Accounting for change
• Accounting for change with organizational audiences
• Accounting for change with academic audiences
• EXERCISE
• WHO TO READ
• USEFUL WEBSITE
• REFERENCES
• 16: The enquiry–action framework in practice
• Introduction
• Directing
• Coaching
• Stimulating
• Enabling
• The enquiry–action framework
• USEFUL WEBSITES
• REFERENCES
• PART E: Extended Cases
• Extended Case 1: ABB
• USEFUL WEBSITES
• REFERENCES
• Extended Case 2: ITS Canada
• Extended Case 3: Island Opera
• Extended Case 4: Oticon
• USEFUL WEBSITES
• REFERENCES
• Extended Case 5: Admiral Insurance
• USEFUL WEBSITE
• REFERENCES
• Extended Case 6: Power Provision plc
• Extended Case 7: Nokia
• REFERENCES
• Extended Case 8: Her Majesty’s Revenue and Customs
• USEFUL WEBSITES
• REFERENCES
• Extended Case 9: Apple
• REFERENCES
• Index