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• Cover
• Title page
• Copyright page
• Introduction
• PART ONE: Significance
• CHAPTER 1: Leaders Serve and Sacrifice
• Only Leaders Who Serve Earn Commitment
• Passionate Leaders Are Willing to Suffer
• CHAPTER 2: The Best Leaders Are Teachers
• Lesson One: The Best Way to Learn Is to Teach
• Lesson Two: Legacies Are Passed on in the Stories We Tell
• CHAPTER 3: We All Need Loving Critics
• CHAPTER 4: You Are the Most Important Leader in Your Organization
• You Matter
• CHAPTER 5: No One Likes to Be an Assumption
• PART TWO: Relationships
• CHAPTER 6: Leadership Is Personal
• CHAPTER 7: Leaders Should Want to Be Liked
• CHAPTER 8: When You Don’t See Eye to Eye, Seek to Understand
• The Only Person You Can Change Is You
• Focus on the Purpose and Not the Person
• Promote Constructive Insubordination
• CHAPTER 9: You Can’t Take Trust for Granted
• You Can’t Take Trust for Granted
• Sometimes Trust Breaks Down
• CHAPTER 10: Let Your People Go
• No One Wants a Micromanager
• Give People Freedom of Choice
• Personal Responsibility
• PART THREE: Aspirations
• CHAPTER 11: Lead from the Inside Out
• Leadership Begins When Something Grabs Hold of Us
• Clarity of Values Builds Solid Support
• CHAPTER 12: Forward-Looking Is a Leadership Prerequisite
• We’re Hostage to the Present
• Pay More Attention
• Explore Future Possibilities
• CHAPTER 13: It’s Not Just the Leader’s Vision
• You Have to See What Others See
• CHAPTER 14: Liberate the Leader in Everyone
• Leadership Is Learned
• CHAPTER 15: Leaders Are Followers, Too!
• We Follow a Process and Not a Person
• Leaders Follow
• You Don’t Have to Be the Leader to Lead
• PART FOUR: Courage
• CHAPTER 16: There’s Courage in All of Us
• Courage Is a State of Mind
• Everyone Has Moments of Courage
• CHAPTER 17: You Can’t Plan to Be Courageous, But You Can Choose It
• Conversation 1. Adversities
• Conversation 2. Fears
• Conversation 3. Suffering
• CHAPTER 18: It Takes Courage to Make a Life
• Lesson One: Little Acts Can Have Huge Impact
• Lesson Two: One Person Can Make a Difference
• Lesson Three: Courageous Acts Flow from Beliefs
• Rosa Parks Moments
• CHAPTER 19: The Courage to Be Human
• The Courage to Be Humble
• The Need for More Grace in the Workplace
• CHAPTER 20: Failure Is Always an Option
• Professionals Believe in Possibilities
• A Learning Curve Is Not a Straight Line
• CHAPTER 21: No Money-Back Guarantee
• Strengths Can Become Weaknesses
• So What Should We Do?
• Afterword: The Legacy You Leave Is the Life You Lead
• Notes
• Acknowledgments
• About the Authors
• Index
• End User License Agreement