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• Title Page
• Copyright
• Contents
• Foreword: It’s All about Relationships
• Acknowledgments
• About the Authors
• Chapter 1 Introduction
• You Are in the Right Place
• Our Ten Truths about Leadership
• Emotionally Intelligent Leadership
• The Three Facets of Emotionally Intelligent Leadership
• The Nineteen Capacities of EIL
• What Lies Ahead: How to Use This Book
• References
• Part One: Consciousness of Self
• Chapter 2 Consciousness of Self
• The Intrapersonal Dimension of Leadership
• Making Self-Awareness a Priority
• Seeking Feedback
• Make Reflection a Habit
• A Focus on Self
• Student Voices
• References
• Reflection Questions
• Chapter 3 Emotional Self-Perception
• Importance of Emotional Self-Perception
• Being in Tune
• Emotional Insight
• Student Voices
• References
• Reflection Questions
• Chapter 4 Emotional Self-Control
• Navigating Stress
• Managing Your Hot Buttons
• Regulating Your Response
• Student Voices
• References
• Reflection Questions
• Chapter 5 Authenticity
• Aligning Values, Words, and Actions
• Building Trustworthiness
• Authentic Leadership
• Student Voices
• References
• Reflection Questions
• Chapter 6 Healthy Self-Esteem
• A Healthy Balance
• Resilience
• Student Voices
• References
• Reflection Questions
• Chapter 7 Flexibility
• Change Is Inevitable
• Being Open and Adaptive to Change
• Be Flexible…to a Point
• Importance of Feedback
• Student Voices
• References
• Reflection Questions
• Chapter 8 Optimism
• Generating Energy
• Optimism in Action
• Realistic Optimism
• Emotions Are Contagious
• Tough Questions…
• Student Voices
• References
• Reflection Questions
• Chapter 9 Initiative
• A Broader Perspective
• Reasons for Not Taking Action
• Hallmarks of Initiative
• A Door Waiting to Be Opened
• Student Voices
• References
• Reflection Questions
• Chapter 10 Achievement
• Striving for Excellence
• Getting to Flow
• Practicing Achievement
• Do What You Love, but Beware
• Student Voices
• References
• Reflection Questions
• Part Two: Consciousness of Others
• Chapter 11 Consciousness of Others
• Leadership Is a Team Effort
• The Interpersonal Dimension of Leadership
• Student Voices
• Reference
• Reflection Questions
• Chapter 12 Displaying Empathy
• It’s a Process
• Empathy in Action
• Student Voices
• References
• Reflection Questions
• Chapter 13 Inspiring Others
• The Challenge of Energizing Others
• Practice Inspiration
• Be Intentional
• Student Voices
• References
• Reflection Questions
• Chapter 14 Coaching Others
• Developing Others
• What Is Coaching?
• Effective Coaching, Lasting Results
• The Essential Skills
• Find Your Approach
• Student Voices
• References
• Reflection Questions
• Chapter 15 Capitalizing on Difference
• Embracing Differences
• Difference Matters
• Wheel of Difference
• Assets, Not Barriers
• Choose the Challenge
• Student Voices
• References
• Reflection Questions
• Chapter 16 Developing Relationships
• It’s about Relationships
• Creating Connections
• Networking
• Fostering Relationships
• Student Voices
• References
• Reflection Questions
• Chapter 17 Building Teams
• Teamwork Makes the Dream Work
• We versus Me
• It’s a Process
• Communication Is Key
• Student Voices
• References
• Reflection Questions
• Chapter 18 Demonstrating Citizenship
• We Are Part of a Larger Whole
• We All Play a Part in the Leadership Equation
• Enabling Group Citizenship
• Student Voices
• Reference
• Reflection Questions
• Chapter 19 Managing Conflict
• Sources of Conflict
• Work through Conflict
• Maintaining Harmony
• Student Voices
• References
• Reflection Questions
• Chapter 20 Facilitating Change
• The Different Faces of Change
• Change Is at the Core of Leadership
• Change Is Demanding
• Roles of Change Agents
• Timing Is Key
• The Choice Is Yours
• Student Voices
• References
• Reflection Questions
• Part Three: Consciousness of Context
• Chapter 21 Consciousness of Context
• Setting + Situation = Context
• What Works Now…
• A Work-Based Scenario
• Context Is Key
• Student Voices
• References
• Reflection Questions
• Chapter 22 Analyzing the Group
• Reading the Group
• Peeling Away the Layers
• Digging in Deep
• The Power of Asking Questions
• An Ongoing Challenge
• Student Voices
• References
• Reflection Questions
• Chapter 23 Assessing the Environment
• Interpretation Is Key
• Ecology as a Metaphor
• Scanning the Environment
• Embracing Uncertainty
• Student Voices
• References
• Reflection Questions
• Chapter 24 Developing Emotionally Intelligent Leadership
• Get to Know You
• Seek Out Challenge and Support
• Conclusion
• References
• Appendix: EIL Overview
• Consciousness of Self
• Consciousness of Others
• Consciousness of Context
• Index
• More from Wiley
• EULA