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• Title page
• Copyright page
• Contents
• Tables and Figures
• Dedication
• Introduction
• The Authors
• The Contributors
• PART 1: Introduction to Health Care Management
• 1: Critical Issues for the Future of Health Care in the United States
• Learning Objectives
• Health Care Reform Legislation
• Errors in Health Care
• Changing the Health Care System
• Emphasis on Efficiency in Health Care Delivery
• Building a New Process for Health Care Delivery
• Productivity and Prioritization in Health Care
• Summary
• Key Terms
• Review Questions
• 2: Health Care Management
• Learning Objectives
• Management Theory
• Management Innovation
• Managerial Skills
• Management Functions
• Self-Managed Work Teams
• Health Services Management
• Management of Technology
• Electronic Medical Records
• Telemedicine
• Summary
• Key Terms
• Review Questions
• PART 2: Managing the External Environment
• 3: Strategy and Structure: Choosing the Path to Success
• Learning Objectives
• Strategic Management and Structure
• Managing Strategy
• Who Is Responsible for Organizational Strategy?
• The Strategic Management Process
• Environmental Scanning
• Strategy Formulation
• Strategy Implementation
• Evaluation and Control
• Organizational Design and Structure
• Strategy Versus Structure
• Broad Design Considerations
• General Structural Types
• Physician Organizations: A Closer Look
• Technology and Structure
• Summary
• Key Terms
• Review Questions
• PART 3: Managing Human Performance in Organizations
• 4: Leadership as Plural
• Learning Objectives
• Leadership Basics
• Leadership Theory
• Behavioral Theory
• Situational Leadership
• Transformational Leadership
• Servant Leadership
• Employee Participation
• Creating a Vision of Health Care Delivery
• Empowerment and Responsibility
• Improving Health Outcomes
• Leadership and Culture
• Adding Value in Health Care Delivery
• Summary
• Key Terms
• Review Questions
• 5: Change, Motivation, and Innovation: Creating a Culture of Excellence
• Learning Objectives
• The Change Process in Health Care Delivery
• The Secret of Motivating Health Care Employees
• The Need for Innovation in Health Care
• The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change
• Summary
• Key Terms
• Review Questions
• 6: Communication: Can You Hear Me Now?
• Learning Objectives
• Communication Methods and Skills
• Listening
• Evaluating the Message Being Communicated
• Communicating with Passion and Enthusiasm
• Avoiding Overdependence on Electronic Communication
• How to Build Trust in Relationships
• Communicating to Build a Thick Culture
• Communicating to Motivate
• Communication Problems and Medical Errors
• Communicating to Innovate
• Communicating to Add Value to Health Care Delivery
• Summary
• Key Terms
• Review Questions
• 7: Physician Management
• Learning Objectives
• Changing Environment for Physicians
• Physician Management Concerns
• Practice Specialty
• Practice Model
• Physician Reimbursement Issues
• Patient Quality of Care Concerns
• Physician Concerns
• Personal and Family Concerns
• Organizational Concerns
• Professional Ethical Concerns
• Political and Legal Affiliations and Concerns
• Physician Management Models
• Physicians as Managers
• Summary
• Key Terms
• Review Questions
• PART 4: Creating a High-Performance Workplace
• 8: Human Resources Management and Health Care
• Learning Objectives
• The Role of Human Resources Professionals in Organizations
• Rights of Employees and Employers
• Critical Employee Attitudes Toward Work
• Unions and the Health Care Industry
• Evaluating the Management of Human Resources
• Summary
• Key Terms
• Review Questions
• 9: Staffing Health Care Organizations: Recruitment and Selection
• Learning Objectives
• Beginning the Staffing Process
• Alternatives to Hiring Full-Time Staff
• The Value of Job Analysis
• Recruitment
• Internal Recruiting
• External Recruiting
• Evaluating the Recruiting Function
• Selection
• Commonly Used Selection Methods
• Selection Evaluation
• Summary
• Key Terms
• Review Questions
• 10: Employee Performance Improvement: The Pursuit of Quality Care
• Learning Objectives
• Employee Orientation and Mentoring
• Employee Training
• Performance Appraisal
• Summary
• Key Terms
• Review Questions
• PART 5: Special Areas of Health Care Management
• 11: Health Care Marketing: Speaking the Language
• Learning Objectives
• The Marketing Process
• Key Marketing Concepts
• Product
• Price
• Promotion
• Place
• People
• The Health Care Consumer
• Marketing Strategy
• Using Marketing Research in Health Care Delivery
• Step One: Problem Recognition
• Step Two: Identification of Research Objectives
• Step Three: Research Design
• Step Four: Data Collection
• Step Five: Analysis and Reporting of Results
• Emerging Trends in Health Care Marketing
• Summary
• Key Terms
• Review Questions
• 12: Financial Management: Show Me the Money
• Learning Objectives
• Our Health Care System: What We Fund
• The Cost of Health Care, and Historical and Projected National Spending
• Government Health Care Intervention Efforts and the History of Health Insurance
• Characteristics of Health Care Finance
• Financial Challenges Confronting Providers, Third-Party Payers, and Patients
• Cost-Effectiveness and Reform
• Summary
• Key Terms
• Review Questions
• 13: Ethics, the Law, and Doing Good
• Learning Objectives
• Ethics in the World of Health Care
• Autonomy
• Nonmaleficence and Beneficence
• Justice
• Morality
• Codes of Ethics
• Ethics Committees
• Discrimination Issues in Health Care
• Technology and Ethics
• Summary
• Key Terms
• Review Questions
• 14: A Look into the Future of Health Services
• Learning Objectives
• Economic Issues in Health Care
• Reengineering Health Care Delivery
• The Role of Leadership in Reengineering Health Care
• The Importance of Organizational Culture in Reengineering Health Care
• Consumer Empowerment
• Innovation in Health Care Delivery
• The Importance of Trust, Brand, and Reputation
• Other Significant Forces Facing the Health Care Manager
• The Information Technology Revolution in Health Care Delivery
• People Issues
• Summary
• Key Terms
• Review Questions
• References
• Index
• End User License Agreement