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• Title Page
• Copyright
• Dedication
• Foreword
• Preface
• Intended Audiences
• Overview of the Contents
• The Editors
• The Contributors
• Acknowledgments
• Part 1: Governing for Collective Action
• Chapter 1: Governing in an Age of Transformation
• The Changing Environment
• Transformation
• From the Administrative State to Stateless Administration
• Summary
• Chapter 2: The Changing Character of the American Intergovernmental System
• Knowledge about Effective Practice
• Implications
• Summary
• Notes
• Chapter 3: Governance in an Era of Partnerships
• Clarifying Terms
• The Environment and Its Effects on Collaborations
• Environmental Effects on a Collaboration’s Governance Processes and Structures
• Implications
• Summary
• Chapter 4: Governing in a Global Context
• Organizational Responses to Globalization
• Public Administration in the Age of Globalization
• Implications of Transnational Organization Design for Public Administration and Management
• Summary
• Notes
• Part 2: Building Infrastructures for Accountability
• Chapter 5: Understanding How Public Law Reinforces Administrative Responsibility
• Contemporary Challenges and Classic Issues
• Classic Conceptions and Contemporary Governance
• Public Law Responsibility in Different Forms in Today’s Context
• Law’s Meaning at Two Critically Important Levels: Effective Practice and Legitimacy
• Summary
• Note
• Chapter 6: Advancing Good Government through Fighting Corruption
• Definition, Forms, and Consequences of Corruption
• Theories of Corruption
• Empirical Evidence on Corruption
• Strategies for Reducing Corruption
• Summary
• Chapter 7: Using Transparency to Reinforce Responsibility and Responsiveness
• Knowledge about Effective Practice
• Research Findings and Evidence about Effective Practice
• Judgments about Effective Practice Grounded in Administrative Experience
• Implications
• Summary
• Chapter 8: Using Public Participation to Enhance Citizen Voice and Promote Accountability
• Understanding Accountability
• Understanding Public Participation
• Summary
• Part 3: Implementing Policy Using Tools of Collective Action
• Chapter 9: Developing Effective Relations with Legislatures
• The Context of Legislative Liaison Work
• Structural and Procedural Elements of Managing Legislative Relations
• Strategic and Tactical Elements of Managing Legislative Initiatives: No Surprises
• Summary
• Chapter 10: Designing Effective Programs
• Components of Public Policy and Effective Program Design
• Policy Programs and Policy Design: A Short History
• Principles for Designing Programs: Policy-Program Linkages (I)
• Principles for Designing Programs: Program-Measure Linkages (II)
• Summary
• Chapter 11: Using Grants to Achieve Public Purposes
• Scope and Mechanisms of the Grant-in-Aid System
• The Politics of Grant Distribution
• Managing Federal Grants-in-Aid
• Summary
• Notes
• Chapter 12: Contracting in Pursuit of Public Purposes
• Fundamentals
• Outlook
• Conclusion
• Summary
• Chapter 13: Coproducing Public Services with Service Users, Communities, and the Third Sector
• What We Know about Effective Practice in Coproduction
• Implications
• Summary
• Chapter 14: Advancing Public Good through Entrepreneurship
• Knowledge about Effective Practice
• Research Findings
• Implications
• Summary
• Part 4: Managing for Public Performance
• Chapter 15: Leading Public Organizations Strategically
• Knowledge about Effective Strategy Content Practices
• Research Findings
• Implications
• Summary
• Chapter 16: Managing Effective Collaborations
• Collaborative Public Management
• Managing Awareness
• Managing Boundaries
• Managing Constraints
• Managing Deliberations
• Managing External Constituencies
• Summary
• Chapter 17: Tracking the Quality of Services
• The Brief History and Limitations of Service Quality Measurement
• Need for Multiple Types of Performance Indicators
• Sources of Data and Data Collection Procedures
• Improving the Usefulness of Performance Measurement Systems
• Uses for Service Quality Information
• Problems in Performance Measurement
• Role of Ad Hoc Program Evaluations
• Summary
• Notes
• Chapter 18: Evaluating the Performance of Public Programs
• Context for Evaluation of Government Performance
• Evaluation Practice in the Twentieth-First Century
• Using Evaluation to Improve Performance
• Summary
• Chapter 19: Motivating Employees Using Public Service
• Theories and Evidence about Public Service Motivation
• Research Findings and Evidence
• Implications and Application: Harnessing the Power of Public Service Motivation
• Summary
• Note
• Chapter 20: Realizing the Promise of Diversity
• Defining and Understanding Organizational Diversity
• Frameworks for Understanding Organizational Diversity and Work Outcomes
• Strategies for Managing Organizational Diversity
• Evolving Research on Diversity and Inclusion
• Future Directions for Research and Practice
• Summary
• Chapter 21: Understanding and Overcoming Resistance to Organizational Change
• Resistance to Change
• Sources of Resistance to Change
• Overcoming Resistance to Change
• Summary
• Part 5: Developing Effective Administrative Systems
• Chapter 22: Performance Budgeting: Lessons from Worldwide Diverse Practices
• Performance Budgeting Practices around the World
• Institutional and Organizational Constraints on Performance Budgeting Practices
• Implications for Performance Budgeting Design and Practices
• Summary
• Chapter 23: Designing and Administering Revenue Systems
• Government Revenues
• Reliable Revenue Systems
• Patterns and Trends of Revenue Systems
• Evaluation Criteria of Revenue Systems
• Recent Research and Empirical Evidence about the Criteria
• Revenue System Administration
• Improving Current Systems
• Summary
• Notes
• Chapter 24: Managing E-Government
• Advances in Theories and E-Government Studies
• Advances in E-Government Practice
• Moving toward E-Governance for Open, Collaborative, and Integrative Government
• Critical Success Factors for the Management of E-Government
• Summary
• Notes
• Chapter 25: Designing Social Media Strategies and Policies
• Distinguishing Types of Social Media Tools
• Current Social Media Practices in the Public Sector
• Designing a Social Media Strategy and Policy
• Managerial Challenges for Implementing Social Media in the Public Sector
• Summary
• Chapter 26: Compensating Public Sector Employees
• The Unique Context of Public Sector Compensation
• The Case of the US Federal Government
• Challenges for Practice and Research
• Practical Guidance for Public Managers and Policymakers
• Summary
• Part 6: Sharpening the Public Administrator’s Skill Set
• Chapter 27: Enacting Collective Leadership in a Shared-Power World
• Collective Leadership and Democratic Governance: What We Know
• Enacting Collective Leadership: What Research Tells Us
• Enacting Collective Leadership inside Organizations
• Enacting Collective Leadership in Complex, Shared-Power Environments
• Enacting Collective Leadership in Large Collaborative Networks
• Implications: Convergences and Cornerstones of Collective Leadership
• Summary
• Chapter 28: Negotiating for the Public Good
• What to Negotiate: Problems and Context
• When to Negotiate and When Not To
• Why Negotiate: Empirical Evidence on Practice
• How to Negotiate: Tools and Skills to Prepare for and Initiate Negotiation
• Principled or Interest-Based Negotiation and Positional or Hard Bargaining
• How Not to Negotiate and How to Recognize Hard Bargaining
• Summary
• Chapter 29: Becoming and Being an Effective Collaborator
• Knowledge about Effective Practice
• Common Themes in the Literature
• Implications for Applying This Knowledge to Public Administration Practice
• Summary
• Chapter 30: Communicating Effectively
• Applying Knowledge about Effective Communication Practice
• Implications and Lessons from Hard Knocks Experience
• Summary
• Chapter 31: Developing Intrapersonal Skills
• Intrapersonal and Interpersonal Skills
• Developing Intrapersonal Skills
• Practical Advice for Developing Intrapersonal Skills
• Summary
• Part 7: Professionalizing Public Administration Practice
• Chapter 32: Embracing Ethical Principles for Public Action
• Reexamining the Historical Meaning of Public Service
• How Best to Guard the Guardians?
• Emerging Opportunities to Embrace Ethical Principles in Public Action: A View from Below
• Out of Darkness and into the Light: Implications for Consistent Ethical Actions
• Conclusion
• Summary
• Chapter 33: Understanding the Obligations of Codes of Ethics
• Codes of Ethics as Markers of Public Administration Professional Identity
• Measuring the Effectiveness of Codes of Ethics in Public Administration
• Assessing the Effective Implementation of Codes of Ethics in Public Administration
• Comparative Analysis of Codes of Ethics Implementation Efforts
• Summary
• Notes
• Chapter 34: Understanding Your Liability as a Public Administrator
• Knowledge about Effective Practice
• Implications
• Summary
• Note
• Chapter 35: Effective Governance, Effective Administrators
• What Distinguishes Effective Governance?
• What Makes an Effective Public Administrator?
• Public Administration as a Profession
• Reference
• Reference
• Index
• End User License Agreement