Efnisyfirlit

• Cover: Improve Your Communication Skills
• Improve Your Communication Skills
• Creating Success Series
• Title Page
• Contents
• List of Figures
• List of Tables
• About the authors
• 01 What is communication?
• The transmission model
• Pattern-matching: The secret of understanding
• Communication: A new definition
• Conversation: The currency of communication
• 02 What’s your communication style?
• Communication style questionnaire
• Understanding your communication profile
• Four communication styles
• Understanding others’ styles
• Body language: Non-verbal communication
• Adapting our communication style
• The uses of conversation
• 03 Seven ways to improve your conversations
• Clarify your objective
• Structure your thinking
• Manage your time
• Find common ground
• Move beyond argument
• Summarize often
• Use visuals
• 04 The skills of enquiry
• Paying attention
• Treating the speaker as an equal
• Cultivating ease
• Encouraging
• Asking quality questions
• Rationing information
• Giving positive feedback
• 05 The skills of persuasion
• Character, logic and passion
• What’s the big idea?
• Arranging your ideas logically
• Expressing your ideas
• Remembering your ideas
• Delivering effectively
• 06 Storytelling and the uses of narrative
• What is a story?
• How stories work
• How to tell a good story
• Using narrative to explain
• Using narrative to persuade
• 07 Making a presentation
• Preparing for the presentation
• Managing the material
• Controlling the audience
• Looking after yourself
• Answering questions
• 08 Putting it in writing
• Thinking like a reader
• Making reading easier
• How sentences work
• Bringing your writing to life
• 09 Tough conversations
• Six tough conversations
• What makes conversations tough?
• How we make tough conversations tougher
• Three steps towards better tough conversations
• Appendix
• All the books in the Creating Success series
• Copyright Page