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• Copyright Page
• Title Page
• Contents
• Preface
• Information Architecture: Definitions and Scopes
• 1.1 Definitions of Information Architecture
• 1.1.1 Wurman’s Definition of Information Architect
• 1.1.2 Rosenfield and Morville’s Definition
• 1.1.3 Pervasive Information Architecture
• 1.1.4 Enterprise Information Architecture
• 1.1.5 The Definition Used in this Book
• 1.2 From Web Design to Information Architecture
• 1.3 Information Architecture and Related Disciplines
• 1.4 Summary
• Information Architecture and Evolving Information Spaces
• 2.1 From the Web to Integrated Information Spaces
• 2.1.1 From Foundation to Integration
• 2.2 Foundation
• 2.3 WEB1.0
• 2.4 WEB2.0
• 2.4.1 Mashups
• 2.4.2 Personalization and Aggregation
• 2.4.3 Rich Internet Apps
• 2.4.4 Tagging and Hashtags
• 2.4.5 Wikis, Blogs, and Social Media
• 2.4.6 Web Office Applications
• 2.5 Integrated Generation
• 2.5.1 Artificial Intelligence, Automated Assistants
• 2.5.2 Cloud
• 2.5.3 Mobile
• 2.5.4 Sensors and the Internet of Things
• 2.5.5 Wearables
• 2.5.6 Ubiquity and User-centered Design
• 2.6 Summary
• IA and User-centered Design
• 3.1 UCD Background
• 3.2 Include Users in Research and Design
• 3.3 Misconceptions of UCD
• 3.3.1 UCD Does Not Mean Focusing Only on User Needs and Ignoring Business Goals and Market Opportuni
• 3.3.2 UCD Does Not Mean that the Design Is against Introducing New Technologies or Changes
• 3.3.3 UCD Does Not Mean that Users Themselves Can Best Design for their Own Use
• 3.4 ISO 9241
• 3.4.1 Usability
• 3.5 UCD Design Process
• 3.5.1 Front End UI Design
• 3.5.2 Behind the Scenes: Metadata and Controlled Vocabulary Design
• 3.5.3 Design Deliverables
• 3.5.4 UCD Teams
• 3.5.5 Iterative Design
• 3.5.6 Iterative Design Frameworks
• 3.6 Summary
• IA Research and Evaluation
• 4.1 Research
• 4.1.1 Research Methods
• 4.1.2 Content and User Research and Methods
• 4.1.3 User Personas
• 4.2 Evaluation
• 4.2.1 The Need for Evaluation
• 4.3 Research and Evaluation Methods
• 4.3.1 Heuristic Evaluation
• 4.3.2 Usage Statistics and Log Analysis
• 4.3.3 Card sorting
• 4.3.4 Usability Testing
• 4.3.5 Surveys
• 4.3.6 Observation and Contextual Inquiry
• 4.3.7 Interviews
• 4.3.8 Benchmarking Process
• 4.4 Summary
• Information Organization and Navigation Design
• 5.1 Logical Organization
• 5.2 Semantic Organization
• 5.2.1 Metadata
• 5.2.2 Controlled Vocabularies
• 5.3 Navigation Systems
• 5.3.1 Purpose of Navigation
• 5.4 Search Systems
• 5.5 Summary
• User Information Behavior and Design Implications
• 6.1 Understanding User Needs and Information Behavior
• 6.2 Theories and Principles about User Information Behavior
• 6.2.1 Magic Number Seven
• 6.2.2 Hick’s Law
• 6.2.3 Zipf’s Law: The Principle of Least Effort
• 6.2.4 Information Scent Theory
• 6.2.5 Bounded Rationality
• 6.2.6 Dual Process Theory
• 6.2.7 Paradox of Choice: Less is More
• 6.2.8 The Berry Picking Information Behavior Model
• 6.2.9 Exploratory Search
• 6.2.10 Basic Level Categories
• 6.2.11 Theories Summary
• 6.3 Design Implications
• 6.3.1 Web Use Considerations
• 6.3.2 Web Users Don’t Read Pages, They Scan
• 6.3.3 Web Users Don’t Make Optimal Choices, They Satisfice
• 6.3.4 How Do People Search the Web?
• 6.4 Summary
• Interaction Design
• 7.1 Interaction Design Principles
• 7.1.1 Fitt’s Law: Design for Fitt’s
• 7.1.2 Design for Affordance
• 7.1.3 Design for Efficiency
• 7.1.4 Design for Forgiveness
• 7.1.5 Design for User Perceptions
• 7.1.6 Design for Help
• 7.1.7 Design for Color Blindness
• 7.1.8 Design for Personalization and Customization
• 7.2 Interaction Design Components
• 7.2.1 Views, Forms, and Workflow
• 7.2.2 Filters and Controls
• 7.2.3 Interactivity
• 7.3 Summary
• Design Patterns, Emerging Principles, and Mobile Considerations
• 8.1  Design Patterns
• 8.1.1 Criticism of Patterns
• 8.1.2 Patterns and Innovation
• 8.1.3 Design Pattern Examples
• 8.2  Emerging Principles
• 8.2.1 Responsive Design
• 8.2.2 Grids
• 8.2.3 General Principles From Leading Tech Companies
• 8.3  Mobile IA Considerations
• 8.3.1 Smartphone Characteristics
• 8.3.2 Focus on the Mobile Context
• 8.3.3 Minimizing the Need for Text Entry
• 8.3.4 Priotitize Essential Information
• 8.3.5 Other Mobile Usability Best Practices
• 8.3.6 Mobile as the Platform
• 8.3.7 User’s Identity and Wallet
• 8.3.8 Mobile and Personalization
• 8.3.9 Privacy and Security Issues Need to be Addressed
• 8.4  Summary
• IA in Practice
• 9.1  Design and Development Teams
• 9.1.1 Makeup of a User Experience Design Team
• 9.1.2 Specialists, Generalists, and “T-shaped” Professionals
• 9.1.3 Centralized vs. Distributed Organizational Models
• 9.1.4 Desired Competencies and Skill Sets for IAs
• 9.2  Design and Development Frameworks
• 9.2.1 Agile
• 9.2.2 Design Thinking
• 9.2.3 Lean UX
• 9.2.4 Rocket Surgery Made Easy
• 9.3  UX Decision Support Framework
• 9.3.1 Five Methods
• 9.3.2 Using the Framework
• 9.4  Summary
• The Future of IA
• 10.1 Global IA
• 10.1.1 Makeup of the World’s Internet Users
• 10.1.2 The Need for Internationalization and Localization
• 10.1.3 Cross-Culture Theories and Localization
• 10.2 The Future of IA
• 10.2.1 The IA Community
• 10.3 New Challenges for Information Architects
• 10.3.1 Findabiliity and Cross-Channel/Ubiquitous Access
• 10.3.2 Content Representation
• 10.3.3 Digital Preservation
• 10.3.4 Voice and Gesture
• 10.3.5 Customer Experience
• 10.4 IA and Research
• 10.5 IA and Beyond
• Bibliography
• Author Biographies