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• Title Page
• Copyright
• Contents
• Acknowledgments
• About the Authors
• Introduction
• Part 1 Community Health Work: The Big Picture
• Chapter 1 The Role of Community Health Workers
• Introduction
• 1.1 Who Are CHWs and What Do They Do?
• 1.2 CHWs and Public Health
• 1.3 Roles and Competencies of CHWs
• 1.4 Personal Qualities and Attributes of CHWs
• 1.5 The Role of CHWs in the Management of Chronic Conditions
• 1.6 Professionalizing the CHW Field
• 1.7 Introducing Four CHWs
• Chapter Review
• References
• Additional Resources
• Chapter 2 The Evolution of the Community Health Worker Field in the United States: The Shoulders We
• Introduction
• Why Study History?
• 2.1 Neighbor Assisting Neighbor
• 2.2 CHW Names, Definitions, and Scope of Practice
• 2.3 The International Roots of CHWs
• 2.4 CHWs in the United States
• 2.5 Interview with CHW Yvonne Lacey
• 2.6 Trends in the CHW Field: Growing Strong in the New Millennium
• 2.7 Capacity Building and Education
• 2.8 CHW Policy Initiatives and Sustainability
• 2.9 Convening CHWs: Networks and Conferences
• Chapter Review
• References
• Chapter 3 An Introduction to Public Health
• Introduction
• 3.1 Defining Health
• 3.2 Defining the Field of Public Health: Key Concepts
• 3.3 The Practice of Public Health
• Chapter Review
• References
• Additional Resources
• Chapter 4 Health for All: Promoting Health Equality
• Introduction
• What You Will Learn
• Words to Know
• 4.1 Defining Health Inequality
• 4.2 Evidence of Health Inequalities
• 4.3 Awareness of Health Inequalities As a Catalyst for Change
• 4.4 Social Determinants of Health
• 4.5 Overcoming Health Inequalities
• 4.6 CHW Case Studies in Health Equality
• 4.7 The Role of CHWs
• Chapter Review
• References
• Additional Resources
• Chapter 5 An Introduction to Health Care and Health Policy in the United States
• Introduction
• 5.1 What Health Care “System” Do We Have?
• 5.2 How Do We Pay for Health Care?
• 5.3 Who Provides Health Care Services?
• 5.4 More Work Needed to Get the System We Want
• Chapter Review
• References
• Additional Resources
• Part 2 Core Competencies for Providing Direct Services
• Chapter 6 Practicing Cultural Humility
• Introduction
• 6.1 Defining Cultural Humility
• 6.2 Practicing Cultural Humility
• 6.3 The Culturally Diverse Context for Community Health Work
• 6.4 Histories of Discrimination
• 6.5 Defining and Understanding Culture
• 6.6 Building Cultural Self-Awareness
• 6.7 Building Capacity as Culturally Effective CHWs
• 6.8 Cultural Health Beliefs
• 6.9 Professional Roles of Culturally Effective CHWs
• Chapter Review
• References
• Additional Resources
• Chapter 7 Guiding Principles
• Introduction
• 7.1 Ethical Guidelines for CHWs
• 7.2 Establishing and Maintaining Professional Boundaries
• 7.3 The Duty of Self-Awareness
• 7.4 Scope of Practice
• 7.5 Working as Part of a Multidisciplinary Team
• 7.6 Understanding Behavior Change
• 7.7 Client-Centered Practice
• Chapter Review
• References
• Additional Resources
• Chapter 8 Conducting Initial Client Interviews
• Introduction
• 8.1 An Overview of Initial Client Interviews
• 8.2 The Beginning of the Interview
• 8.3 The Middle of the Interview
• 8.4 The End of the Interview Process
• 8.5 Documenting Client Interviews
• Chapter Review
• Additional Resources
• Chapter 9 Client-Centered Counseling for Behavior Change
• Introduction
• 9.1 An Overview of Client-Centered Counseling
• 9.2 Developing an Action Plan
• 9.3 Knowledge and Skills for Client-Centered Counseling
• 9.4 Motivational Interviewing
• 9.5 Additional Resources for Client-Centered Counseling
• 9.6 Common Challenges to Client-Centered Counseling
• 9.7 Documenting Your Work
• 9.8 Team Work and Supervision
• 9.9 Self-Awareness
• 9.10 Self-Assessment
• 9.11 Creating a Professional Development Plan
• Chapter Review
• References
• Additional Resources
• Chapter 10 Care Management
• Introduction
• 10.1 Defining Care Management
• 10.2 Basic Care Management Concepts
• 10.3 Developing the Care Management Plan
• 10.4 Other Suggestions for Effective Care Management
• 10.5 Common Care Management Challenges
• 10.6 Working with Families
• 10.7 Identifying Community Resources and Providing Referrals
• 10.8 Organizing and Documenting Your Work
• 10.9 Participating in Case Conferences
• Chapter Review
• References
• Additional Resources
• Selected Resources on Gender Identity
• Chapter 11 Home Visiting
• Introduction
• 11.1 An Overview of Home Visiting
• 11.2 Preparing to Conduct a Home Visit
• 11.3 Common Courtesies and Guidelines
• 11.4 Safety Guidelines for Home Visits
• 11.5 How to Conduct a Home Visit
• 11.6 After the Visit
• 11.7 Common Challenges
• Chapter Review
• Additional Resources
• Part 3 Enhancing Professional Skills
• Chapter 12 Stress Management and Self Care
• Introduction
• 12.1 Defining Stress and Burnout
• 12.2 Internal and External Resources
• 12.3 Stress Responses
• 12.4 Assessing for Stress and Burnout
• 12.5 Enhancing Stress Management Skills
• 12.6 Self Care
• 12.7 A Mindfulness Meditation Practice
• 12.8 Working with Clients on Stress Reduction
• Chapter Review
• References
• Additional Resources
• Chapter 13 Conflict Resolution Skills
• Introduction
• 13.1 Conflict Resolution Skills Are Essential for CHWs
• 13.2 Understanding Conflict
• 13.3 Common Sources of Workplace Conflict
• 13.4 Common Sources of Conflict for Clients
• 13.5 Common Responses to Conflict
• 13.6 The Challenge of Anger
• 13.7 Three Approaches to Handling Conflict on the Job
• 13.8 Communication Skills for Conflict Resolution
• 13.9 Models of Conflict Resolution
• Chapter Review
• References
• Additional Resources
• Community Boards
• Chapter 14 Professional Skills: Getting a Job, Keeping a Job, and Growing on the Job
• Introduction
• 14.1 The Challenges and Benefits of Code Switching
• 14.2 Getting a Job
• 14.3 Keeping the Job
• 14.4 Professional Development and Career Advancement
• Chapter Review
• Additional Resources
• Part 4 Applying Core Competencies to Key Health Issues
• Chapter 15 Promoting the Health of Formerly Incarcerated People
• Introduction
• Basic Terms and a Note on Language
• 15.1 Incarceration Policies in the United States
• 15.2 The Health Impacts of Incarceration
• 15.3 The Impact of Incarceration on Families and Communities
• 15.4 The Challenges of Re-entry or Coming Home
• 15.5 Best Practices and Emerging Models
• 15.6 The Role of CHWs in Promoting the Health of Formerly Incarcerated Clients and Their Communities
• 15.7 Continued Professional Development
• Chapter Review
• References
• Additional Resources
• Chapter 16 Introduction to Chronic Disease Management
• Introduction
• 16.1 Defining Chronic Conditions
• 16.2 Chronic Conditions and Inequalities
• 16.3 Factors That Cause and Contribute to Chronic Conditions
• 16.4 The Consequences of Chronic Conditions
• 16.5 Treatment Options
• 16.6 How to Stay Informed about Chronic Conditions
• 16.7 New Health Care Models for Chronic Conditions Management
• 16.8 Integrating Medicine and Public Health Models
• 16.9 Team-Based Approaches to Chronic Conditions Management
• 16.10 Panel Management
• 16.11 Patient Self-Management
• 16.12 Chronic Conditions and the CHW Scope of Practice
• 16.13 Applying Client-Centered Concepts and Skills
• 16.14 Action Planning for Chronic Conditions Management
• 16.15 Medication Management
• 16.16 Responding to Ambivalence, Resistance, and Relapse
• 16.17 Follow-up Services
• 16.18 Ending Services (Discharge or Termination)
• Chapter Review
• References
• Additional Resources
• Chapter 17 Promoting Healthy Eating and Active Living
• Introduction
• 17.1 What We Eat and Drink
• 17.2 Common Barriers to Changing Our Diets
• 17.3 Weight and Health
• 17.4 Understanding Information about Nutrition
• 17.5 Guidelines for Healthy Nutrition
• 17.6 Practical Guidelines for Healthier Eating
• 17.7 Approaches to Providing Health Education about Nutrition
• 17.8 Physical Activity
• 17.9 Guidelines for Healthy Activity
• 17.10 Supporting Clients to Increase Activity Levels
• Chapter Review
• References
• Additional Resources
• Chapter 18 Understanding Trauma and Supporting the Recovery of Survivors
• Introduction
• 18.1 Defining Trauma and Post-Traumatic Stress
• 18.2 Post-Traumatic Stress Disorder (PTSD)
• 18.3 A Common Language for Trauma Responses
• 18.4 Collective Impacts
• 18.5 How Culture and Status Influence Trauma
• 18.6 Healing from Trauma
• 18.7 Prevention and Resiliency
• 18.8 The CHW Scope of Practice
• 18.9 Guidelines for Working with Survivors
• 18.10 Screening a Client for the Risk of Suicide
• 18.11 Facilitating Groups with Trauma Survivors
• 18.12 Guidelines for Working with Communities
• 18.13 Trauma-Informed Practice
• 18.14 Secondary Trauma, Secondary Resilience
• 18.15 Self Care
• 18.16 Ongoing Professional Development
• Chapter Review
• References
• Additional Resources
• Part 5 Working with Groups and Communities
• Chapter 19 Health Outreach
• Introduction
• 19.1 Defining Community Health Outreach
• 19.2 Qualities of Successful Community Health Outreach Workers
• 19.3 Communities to Be Served through Outreach
• 19.4 Health Issues Addressed by Outreach
• 19.5 Outreach Levels and Methods
• 19.6 Planning Health Outreach
• 19.7 Conducting Health Outreach
• 19.8 Documenting Health Outreach Services
• 19.9 Ethics and Health Outreach
• 19.10 Supervision and Support
• Chapter Review
• References
• Additional Resources
• Chapter 20 Facilitating Community Health Education Trainings
• Introduction
• 20.1 An Overview of Training
• 20.2 Understanding How People Learn
• 20.3 Approaches to Teaching and Training
• 20.4 Deciding If Training Is the Right Strategy
• 20.5 How to Plan and Prepare Trainings
• 20.6 Tips for Facilitating a Participatory Training
• 20.7 Responding to Common Challenges
• 20.8 Evaluation of Trainings
• Chapter Review
• References
• Additional Resources
• Chapter 21 Group Facilitation
• Introduction
• 21.1 The Dynamic Nature and Purpose of Group Work
• 21.2 Key Factors among Groups
• 21.3 Types of Groups
• 21.4 The Unique Advantages of Group Work
• 21.5 Group Functions and Processes
• 21.6 The Roles and Abilities of Group Facilitators
• 21.7 Facilitation Techniques
• 21.8 Autonomy and Control
• 21.9 Professional Boundaries and Supervision
• 21.10 The Stages of Group Work
• 21.11 Challenges of Group Facilitation
• 21.12 Ethics and Group Facilitation
• Chapter Review
• References
• Additional Resources
• Chapter 22 Community Diagnosis
• Introduction
• 22.1 Defining Community Diagnosis
• 22.2 Key Steps in Conducting a Community Diagnosis
• Chapter Review
• References
• Additional Resources
• Chapter 23 Community Organizing and Advocacy
• Introduction
• 23.1 Why Organize?
• 23.2 Defining the Community
• 23.3 What Is Community Organizing?
• 23.4 Models of Practice
• 23.5 Strategies and Tactics of Community Organizing
• 23.6 The Community Action Model
• 23.7 The Role of CHWs
• Chapter Review
• References
• Additional Resources
• Video Index
• Author Index
• Subject Index
• EULA