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• About the Authors
• Preface
• Acknowledgements
• How to Use This Book
• part 1 Introduction
• 1 What is Organizational Behaviour?
• The Nature and Scope of OB
• The Relevance of OB
• Contemporary Themes in OB: Megatrends
• Conclusion
• Suggested Reading
• part 2 Individual Differences and Their Relevance to Work
• 2 Perception, Personality and Values
• Introduction
• Individual Attributes and the Performance Equation
• Understanding Perception and Its Implications
• Personality Differences among Individuals
• Understanding Values and Attitudes
• Conclusion
• Suggested Reading
• 3 Learning, Reinforcement and Self-Management
• Introduction
• Learning Approaches
• Organizational Behaviour Modification and Reinforcement Strategies
• Social Learning and Behavioural Self-Management
• E-Learning
• The Learning and Teaching Organizations
• Conclusion
• Suggested Reading
• 4 Engagement of Employees in the Workplace
• Introduction
• Content and Process Motivation Theories
• Content Theories
• Process Theories of Motivation
• Integrating Content and Process Motivation Theories
• Contemporary Perspectives on Motivation
• Employee Engagement
• Managing Pay as an Extrinsic Reward
• Empowerment
• The ‘Dark Side’ of Engaging Employees: Over-Engagement and Burnout
• Conclusion
• Suggested Reading
• part 3 Managing the Organization
• 5 Changing Worlds and the Design of Work
• Introduction
• Intrinsic Motivation
• Traditional Approaches to Job Design and Their Link to Intrinsic Work Rewards
• The Job Characteristics Model and Job Enrichment
• Goal-Setting Theory and Its Links to Job Design
• Rethinking Work Patterns: Flexible Working and Its Relevance to Job Design
• Conclusion
• Suggested Reading
• 6 Organizational Structure and Design
• Introduction
• Organizational Structure and Design
• Factors Influencing Organizational Design
• Organizational Goals, Control and Coordination
• Vertical Specialization
• Horizontal Specialization
• Emerging Forms of Organizational Design
• Conclusion
• Suggested Reading
• 7 Organizational Culture
• Introduction
• Cultural Analysis
• Types of Organizational Culture
• Alternative Perspectives on Organizational Culture
• Functions of Culture
• Organizational and National Culture
• Conclusion
• Suggested Reading
• part 4 People, Processes and Performance
• 8 Groups and Teams
• Introduction
• What is a Group?
• Factors that Affect Group Performance
• Team Working
• Roles and Role Dynamics
• Team Cohesiveness
• Types of Workplace Teams
• Conclusion
• Suggested Reading
• 9 Leadership
• Introduction
• The Distinction between Leadership and Management
• Leadership Theories Based on Trait and Leader Characteristics
• Behavioural Theories
• Situational Contingency Theories of Leadership
• Emerging Leadership Perspectives
• Gender, Age and Cultural Diversity
• Conclusion
• Suggested Reading
• 10 Power, Politics and Decision Making in Organizations
• Introduction
• Power and Influence
• Organizational Politics
• Decision Making
• Suggested Reading
• 11 Communication, Conflict and Negotiation in Organizations
• Introduction
• Communication in Organizations
• Conflict
• Managing Conflict
• Negotiation
• Managerial Issues in Negotiation
• Conclusion
• Suggested Reading
• 12 Organizational Change
• Introduction
• What Is Organizational Change?
• Leading Change
• The Process of Change and Change Strategies
• Resistance to Change
• The Role of the Change Agent
• Conclusion
• Suggested Reading
• Endnotes
• Glossary
• Index