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• Cover
• Title Page
• Copyright
• Dedication
• Contents
• Acknowledgments
• Introduction
• Part One. General Orientation and Basic Concepts of Interviewing and Communication
• 1. Defining and Characterizing the Social Work Interview
• The Interview Process
• Defining the Interview and Distinguishing an Interview from a Conversation
• Defining the Social Work Interview
• Alternatives to and Modifications of the Interview
• 2. The Interview as Communication
• Defining Communication and Its Essential Elements
• Metacommunication
• Sequential Steps in the Process of Communication
• Feedback
• Understanding the Message
• 3. Listening and Silence as Interview Techniques
• Hearing versus Listening
• Conditions for Good Listening
• Relating Listening to the Interview
• Social Listening versus Interview Listening
• The Value of Knowledge for Listening
• Guidelines for Listening
• 4. Nonverbal Communication
• Sources of Nonverbal Communication
• Significance of Nonverbal Communication for Interviewing
• Process Considerations
• Nonverbal Communication Problems
• 5. Establishing a Relationship
• Defining the Relationship
• The Significance of a Positive Relationship
• The Empirical Confirmation of Relationship’s Significance
• Developing a Positive Relationship
• Relationships as an Interactional Event
• Inner Attitudes and Expressed Behaviors
• Process for a Purpose
• Part Two. Sequential Phases in the interview Process and Associated Techniques
• 6. The Introductory Phase
• The Interviewee’s Background
• The Interviewer’s Background
• Becoming a Social Work Interviewee
• Selecting and Locating an Agency
• The Interviewers’ Preparations
• Nonagency Settings
• The Start of the Interview
• 7. The Problem Exploration Phase
• The Meaning and Sequence of Techniques
• Attending Behaviors and Minimal Encouragements
• Paraphrasing
• Reflection
• Summarizing
• Transitions
• Reaching for Feelings
• Discouraging Expression of Feelings
• Assessment
• 8. The Developmental Phase: Problem-Solving Interventions
• Clarification
• Interpretation
• Confrontation
• Self-Disclosure
• Sharing Information
• Giving Bad News
• 9. The Developmental Phase: More Problem-Solving Interventions
• Support and Reassurance
• Advice
• Silence
• Humor: An Interview Intervention
• Figures of Speech
• Environmental Modification
• Integration of Interviewing Skills
• 10. The Developmental Phase: Questioning Techniques
• Question Objectives
• General Classifications: Open and Closed Questions
• Other Dimensions
• Probing Questions
• Formulation and Phrasing: Some Common Errors
• Additional Guidelines for formulating Questions
• Interviewers’ Preparation for Asking Questions
• 11. Termination and Evaluation
• Termination Techniques
• Summary and Postinterview Conversation
• Review and Evaluation
• Part Three. Special Problems in interviewing
• 12. Cross-Cultural Interviewing
• Racial/Ethnic Minority Differences
• Self-Awareness: Racial/Ethnic Minority Differences
• Knowledge: Racial/Ethnic Minority Differences
• Skills: Racial/Ethnic Minority Differences
• Sexual Orientation Differences
• Self-Awareness: Sexual Orientation Differences
• Knowledge: Sexual Orientation Differences
• Skills: Sexual Orientation Differences
• Elderly Client Differences
• Self-Awareness: Elderly Client Differences
• Knowledge: Elderly Client Differences
• Skills: Elderly Client Differences
• 13. Problematic Interviews
• Involuntary Interviewees
• The Child Sexual Abuse Interview
• Part Four. The Essence of the Good Interview
• 14. The Competent Interviewer
• Personality Attributes
• Need for Knowledge
• Resolving Antithetical Demands
• Distinguishing More and Less Competent Interviewers
• L ’Envoi—
• Appendix: Transcribed Interview and Critique
• References
• Index