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• Title Page
• Copyright
• Contents
• List of Tables, Exhibits, and Figures
• Acknowledgments
• Preface
• Part I Training Fundamentals
• Chapter 1 Assessing Needs
• Understanding Needs Assessment
• Needs-Assessment Process
• How to Conduct a Needs Assessment
• Developing an Action Plan
• Assessing Participants’ Knowledge, Attitudes, Skills
• Key Points
• Chapter 2 Understanding Adult Learners
• Andragogical versus Pedagogical Model
• How and Why People Learn
• Learning Styles
• Application of Learning Principles
• Key Points
• Chapter 3 Training Styles
• Trainer Characteristics and Competencies
• Training Style
• Learner-Centered versus Information-Centered
• Key Elements of a Trainer’s Style
• Key Points
• Chapter 4 Understanding Today’s Learner
• The Changing Training Environment
• Self-Awareness
• Diversity Issues
• Key Points
• Chapter 5 Writing Instructional Objectives
• What Are Learning Objectives?
• Writing Learning Objectives
• Key Points
• Chapter 6 Writing an Instructional Plan
• Instructional Plan Overview
• Time Needed to Develop a Training Program
• Cost Considerations
• Major Components of Design
• Creating a Design Matrix
• Creating a Detailed Instructional Plan
• Components of an Instructional Plan
• Instructional Methods
• Developing Materials
• Key Points
• Chapter 7 Selecting, Designing, and Developing Active-Training Methods
• The Case for Active Training
• Cooperative Learning
• Creating an Active-Learning Environment
• Designing Active-Training Activities
• Common Methods and Materials
• Experiential Learning Activities
• Key Points
• Chapter 8 Delivering Training
• Creating a Positive Learning Environment
• Experiential Learning Cycle
• Tips for Using Specific Methods
• Improving Platform Presence
• Key Points
• Chapter 9 Using Visual Aids
• Retention Rate in Visual Learning
• Reasons to Use Visual Aids
• Guidelines for Using Slides
• Using Flip Charts
• Using Videos and Video Clips
• Key Points
• Chapter 10 Working with Groups
• The Trainer as Facilitator
• Ways to Encourage Participation
• The Art of Asking Questions
• Responding to Questions
• Scaling the Wall of Resistance
• Problem Situations
• Key Points
• Chapter 11 Using Creativity
• Creativity with Small Groups
• Props and Other Theatrical Techniques
• Using Games
• Creative Closings
• Key Points
• Chapter 12 Evaluating Training
• Evaluation Basics
• Four-Level Model for Training Evaluation
• Participant Evaluation and Accountability for e-Learning
• Accountability for Training
• Significance of the Evaluation Process
• Key Points
• Part II Special Training Considerations
• Chapter 13 Training across Cultures
• Globalization of Businesses and People
• Culture and Cultural Dimensions
• Becoming Culturally Intelligent
• Practical Application
• Key Points
• Chapter 14 Storytelling as a Training Technique
• The Value of Storytelling
• Types of Stories
• Telling Personal Stories
• Capturing Your Personal Stories
• How to Tell Your Story
• Key Points
• Chapter 15 Using Technology in Training
• Workplace Trends
• Advantages/Benefits of Distance Learning
• Disadvantages/Drawbacks to Distance Learning
• Types of Distance Learning
• Guidelines for Designing Distance Learning
• Designing and Developing Activities
• Delivering Content and Activities
• Key Points
• Chapter 16 Training On the Job
• The Need for Structured On-the-Job Training
• Selecting the Trainer
• Developing an Instructional Plan
• On-the-Job Training Model
• Evaluating On-the-Job Training
• Key Points
• Chapter 17 Training During Tough Times
• Prove the Value of Training
• Methods to Stretch Training Dollars
• Technology-Based Delivery Methods
• Just-in-Time Materials
• Key Points
• Chapter 18 The Business of Consulting: Internal and External
• The Changing Role of the Trainer
• The Client-Consultant Relationship
• Developing a Proposal
• Setting Clear Expectations
• Selecting an External Consultant
• After the Project
• Key Points
• Appendix A: Answers to Exercises
• Appendix B: Recommended Resources
• Appendix C: Criteria for Selecting Packaged Programs
• References
• Index
• About the Author
• EULA