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• Cover image
• Title page
• Table of Contents
• Copyright
• Acclaim for Contextual Design: Design for Life
• Dedication
• Acknowledgments
• Part 1. Gathering User Data
• 1. Introduction
• Design for life: the Cool Project
• Immersion: tuning intuition and design thinking
• Design in teams
• Contextual Design V2
• 2. User Data Drives Design
• The challenge of design data
• You can’t just ask for design data
• Deep insight comes from the field
• Dealing with the data as a team
• 3. Principles of Contextual Inquiry
• The master/apprentice model
• The four principles of Contextual Inquiry
• The Contextual Interview structure
• 4. The Interpretation Session
• Building a shared understanding
• The structure of an Interpretation Session
• Working in teams
• Part 2. Revealing the World
• 5. From Data to Insight: Contextual Design Models
• Models reveal what matters
• Graphical representations give the big picture
• Consolidation thinking: induction
• Design communication: using data to drive design
• Putting models into action
• 6. The Affinity Diagram
• Building the Affinity Diagram
• Building the Affinity as a team
• Design communication and the Affinity Diagram
• 7. Building Experience Models
• The Day-in-the-Life Model
• Working in teams
• The Identity Model
• Modeling Connection
• The Relationship Model
• The Collaboration Model
• Sensation Boards
• Conclusion
• 8. Traditional Contextual Design Models
• The Sequence Model
• Decision Point Models
• The Physical Model
• Personas
• The Power of Models
• Part 3. Reinventing Life: Ideation with User Data
• 9. Inventing the Next Product Concept
• Practical innovation
• User data drives innovation
• People are part of the secret sauce
• The challenge of design for life
• A design process for invention
• 10. The Bridge From Data to Design: The Wall Walk
• Walking the Affinity
• Making lists: creating a focus for creativity
• Walking the Experience Models
• Walking the Traditional Contextual Design Models
• 11. Ideation: Visioning and the Cool Drilldown
• Visioning
• The Cool Drilldown
• Part 4. Defining the Product
• 12. The Challenge of Product Design
• Keeping life coherent
• Scenario versus structural reasoning
• Design in teams
• 13. Storyboards
• Building a storyboard
• The storyboard review
• 14. The User Environment Design
• The User Environment Design elements
• Building the User Environment Design from storyboards
• The user interface and product structure
• Seeing Product Structure
• User Environment Design Walk-throughs
• 15. Interaction Patterns
• The right team
• Seeing interaction patterns
• Innovation and interaction patterns
• Building interaction patterns from the user environment design
• Part 5. Making It Real
• 16. Making It Real
• Validating with users
• Product planning and strategy
• Project planning and execution
• 17. Validating the Design
• Building a paper prototype
• Running a prototype interview
• The structure of an interview
• The Interpretation Session
• Design iteration
• Completing the design
• 18. Prioritization and Rollout
• Planning a series of releases
• Partitioning a release for implementation
• Driving concurrent implementation
• 19. Project Planning and Execution
• Forming the cross-functional team
• Setting project scope
• Setting project focus
• Determine the interviewing situation
• Deciding who to interview
• Setting the interview focus
• Planning the schedule
• Managing the team
• Cognitive style and working teams
• 20. Conclusion
• Index