Description
Efnisyfirlit
- Cover
- Title Page
- Contents
- About this book
- 1 What is communication?
- The transmission model
- From transmission to reception: turning the model around
- Getting to know each other
- A new definition of communication
- 2 How conversations work
- The three basic rules of good conversation
- Why do conversations go wrong?
- Putting conversations in context
- Working out the relationship
- Managing behaviour
- The uses of conversation
- 3 Seven ways to improve your conversations
- Clarify your objective
- Structure your thinking
- Manage your time
- Find common ground
- Move beyond argument
- Summarize often
- Use visuals
- 4 The skills of enquiry
- Paying attention
- Treating the speaker as an equal
- Cultivating ease
- Encouraging
- Asking quality questions
- Rationing information
- Giving positive feedback
- 5 The skills of persuasion
- Character, logic and passion
- What’s the Big Idea?
- Arranging your ideas logically
- Expressing your ideas
- Remembering your ideas
- Delivering effectively
- 6 Tough conversations
- Six tough conversations
- What makes conversations tough?
- How we make tough conversations tougher
- Three steps towards better tough conversations
- 7 Making a presentation
- Preparing for the presentation
- Managing the material
- Controlling the audience
- Looking after yourself
- Answering questions
- 8 Putting it in writing
- The trouble with e-mail
- From speaking to writing
- Editing your work
- 9 Networking: the new conversation
- To network or not to network?
- Preparing to network
- The skills of networking conversations
- Following up and building your network
- Appendix
- Copyright
