Efnisyfirlit

• Child Protection
• Contents
• Acknowledgements
• 1. Introduction
• Aggression and social work internationally
• Failures in practice and training
• Using case studies to explore child protection practice
• Child protection and safeguarding
• Structure of the book
• Tensions in child protection practice
• Incidence of conflict in child protection
• Incidence of aggression against social workers
• Nature of abuse and violence against social workers
• Under-reporting of aggression against social workers
• Conflict and aggression in the workplace
• Health impacts on social workers
• Protecting social workers from aggression
• Points for practice
• 2. Theories of conflict and aggression
• Theory for conflict and aggression
• Definition of conflict
• Definition of aggression
• Passive-aggressive behaviour
• Biology and aggression
• Social learning theory and aggression
• Violation of social norms
• Frustration–aggression hypothesis
• Displaced and safety-valve aggression
• Stress
• Environmental stressors and aggression
• Stress and the social work role
• Gender and aggression
• Alcohol and aggression
• Drug misuse and aggression
• Mental health and aggression
• Social interaction theory
• Self-control and aggression
• Points for practice
• 3. Managing conflict with colleagues
• Conflicts in the workplace
• Case Study 3.1: Victoria Climbié
• The impact of underfunding
• Organisational structure and stress
• Physical working environment and stress
• Managing stress in the workplace
• Case Study 3.2: Peter Connelly
• Understaffing, staff turnover and workloads
• Information and communication technology
• Performance management
• Agency context and the fostering of conflict
• Addressing conflicts stemming from the agency context
• Integrative negotiation
• Conflict between individual social workers
• When negotiation fails
• Points for practice
• 4. Conflict with management
• Conflict with managers
• Case Study 4.1: Victoria Climbié
• Excessive caseloads
• Negotiating on workloads
• Inadequate supervision
• Negotiating with front-line managers
• Assertive, non-assertive and aggressive behaviours
• Socialisation and assertiveness
• Belief systems and assertiveness
• Non-verbal communication and assertion
• Case Study 4.2: Lost in care
• Conflict with front-line management
• Conflict with senior management
• Power relationships in the workplace
• When negotiation fails
• Points for practice
• 5. Conflict between teams and agencies
• Conflict between multidisciplinary colleagues
• Case Study 5.1: Victoria Climbié
• Conflict between social workers at Brent and medical colleagues
• Power in negotiations with multidisciplinary colleagues
• Making requests to others
• Conflict between social workers at Haringey and medical colleagues
• Self-assertion in integrative negotiation
• Assertive non-verbal communication in meetings
• Conflict between social workers and police colleagues
• Case Study 5.2: Child sexual abuse by foster carers
• Conflict between social work colleagues in different teams
• Addressing conflict between teams and agencies
• Latent conflict within and between agencies
• Anti-oppressive practice and professional self-assertion
• Points for practice
• 6. Conflict and substitute carers
• Conflict with substitute carers
• Case Study 5.2: Child sexual abuse by foster carers
• Non-compliance with a programme of activity
• Challenging substitute caregivers, parents and partners
• Building hostile alliances
• Bystanders and audiences
• Personal and professional self-confidence
• Self-esteem and social work
• The impact of aggression on social workers
• Hostage theory
• Learned helplessness
• Learned helplessness and hostage theory in practice
• Case Study 6.2: Ryan Lovell-Hancox
• Diversion by caregiver
• Resistant and reluctant caregivers
• Employing personal and professional rights
• Points for practice
• 7. Managing conflict with mothers
• Conflict with parents
• Case Study 7.1: Peter Connelly
• Parental background and aggression scripts
• Lying to professionals
• Investigative interviewing
• Disguised compliance by a parent
• Negotiating in bad faith
• Aggression towards professionals
• The failure to challenge
• Dealing with verbal detours and distractions
• Case Study 7.2: Ajit Singh
• Non-cooperation with child protection plans
• Games people play
• Use of complaints to obstruct intervention
• Complaints as aggression
• Giving constructive feedback
• Mental health of the mother
• Points for practice
• 8. Managing conflict with fathers
• Conflict with fathers
• Case Study 8.1: Richard Fraser
• The threat of violence
• Aggressive Incident Model
• The risk management of aggression
• Organisations and risk management
• Non-compliance with school attendance requirement
• Case Study 8.2: Ainlee Labonte
• Verbal aggression and physical violence
• Dealing with verbal aggression
• Preventing access to children
• Intimate child protection practice
• Anxiety management
• Points for practice
• 9. Managing conflict with children
• Conflict with children
• Case Study 9.1: Doncaster brothers
• Children’s aggression scripts
• Aggression and anti-social behaviour
• Dealing with potential physical aggression
• Dealing with an imminent assault
• Experiencing an assault
• Case Study 9.2: The Pindown experience
• The anger of social workers
• Anger management
• The aggression of social workers
• The contribution of social workers to aggressive interactions
• Points for practice
• 10. Concluding remarks
• Conflict in child protection work
• Appendix
• References
• Index