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• Cover
• Introduction
• About This Book
• Foolish Assumptions
• Icons Used in This Book
• Beyond the Book
• Where to Go from Here
• Part 1: Taking Your First Global Steps
• Chapter 1: Getting Started in Global Logistics
• Understanding the Evolution of Global Logistics
• Introducing SOLE – The International Society of Logistics
• Getting Started: Some Basic Logistics Concepts
• Deconflicting Some Unique Language of Global Logistics
• Identifying the Need for This Global Logistics Discussion
• Chapter 2: Understanding the Role of Logistics in Global Manufacturing and Sales
• Manufacturing in a Foreign Location
• Dealing with Foreign Distribution Chains
• Anticipating the Impact of Geo-Politics and Social Change
• Adapting to the Logistics of Global Internet Sales
• Chapter 3: Providing Global Logistics Services
• Defining Logistics Services and Logistics Service Providers
• Providing Global Logistics Services
• Culture, Culture, Culture
• Working for Government Clients
• Chapter 4: Supporting Global Humanitarian and Disaster Relief Efforts
• Directing and Managing International Disaster Relief Efforts
• Organizing for H&DR Logistics Support
• Providing Logistics Support to H&DR Events: Dangerous but Rewarding
• Part 2: Manufacturing in a Global Environment
• Chapter 5: Making Your Product and Establishing Your Global Supply Chain
• Establishing Your Presence
• Deciding How to Support
• Managing Your Global Logistics Operation
• Chapter 6: Stocking and Distributing Your Products
• Building and Managing Your Inventory
• Warehousing and Distributing
• Shipping and Receiving: From Beginning to End
• Chapter 7: “Greening ” Your Manufacturing Line
• Safeguarding the Environment
• Growing a Green Operation
• Applying Green Logistics Best Practices
• Chapter 8: Keeping Everything Running Smoothly
• Maintaining the Line
• Implementing Tools and Metrics
• Managing Risks and Crisis
• Establishing a Production Continuity of Operations Plan (Production COOP)
• Chapter 9: Protecting Your Designs and Data
• Developing Your Supply Chain Risk Management Plan
• Safeguarding Your Intellectual Property
• Fighting Industrial Espionage
• Preventing and Recovering from Logistics Data Disasters
• Part 3: Selling What You’ve Already Made
• Chapter 10: Moving It from “Here” to “There”
• Choosing Your Transportation Modes
• Establishing, Managing, and Maintaining Your Own Fleet
• Using Freight Forwarders
• Chapter 11: Keeping Everything Secure
• Identifying Potential Distribution Chain Threats
• Combating Piracy: On and Off the Seas
• Screening Cargo: Both Coming and Going
• Dealing with Dunnage, Demurrage, and Damage
• Chapter 12: Making the Sale
• Identifying and Establishing Your Points of Sale
• Building a Winning Strategy
• “Capturing” the Sale
• Supporting and Educating Your Customers
• Chapter 13: Dealing with Losses, Theft, Damages, and Returns
• Minimizing the Risk at the Point of Sale
• Recovering from the Damage or Loss
• Accepting Damages and Returns: Taking It All Back
• Part 4: Providing Logistics Services to Global Customers
• Chapter 14: Understanding and Accommodating Cultural Differences
• Confronting Cultural and Language Barriers
• Understanding the Corporate Climate
• Adjusting and Responding to Social and Political Uncertainty
• Chapter 15: Identifying Insurance and License Requirements
• Identifying the Ground Rules
• Indemnifying and Protecting Your Operations
• Getting and Keeping Your Permits and Licenses
• Chapter 16: Deciding on Your Source of Manpower
• Identifying Your Labor Pool: Internal versus External
• Understanding the Difference between Expatriates, Local Nationals, and Third-Country Nationals
• Managing and Retaining Your Foreign Employees
• Chapter 17: Understanding Foreign Labor Laws and Requirements
• Integrating Labor Laws into Work Schedules
• Accommodating Religious Requirements
• Understanding the Special Provisions for Employing Women and Children
• Compensating Your Workforce
• Part 5: Being Part of a Global Humanitarian & Disaster Relief Logistics Team
• Chapter 18: Understanding Global Humanitarian and Disaster Relief Logistics
• Defining the Scope of Humanitarian and Disaster Relief
• Introducing the H&DR Logistics Delivery Framework
• Knowing and Understanding the H&DR Logistics Team
• Identifying the Phases of Operational Response
• Chapter 19: Defining Your H&DR Logistics Role
• Making the Corporate Commitment
• Deciding What H&DR Logistics Support to Provide
• Preparing Your Team: Establishing Internal Systems and Protocols
• Responding to the Call for Logistics Support
• Chapter 20: Operating as Part of the H&DR Logistics Team
• Deploying Your Humanitarian & Disaster Relief (H&DR) Logistics Team
• Conducting H&DR Logistics Operations
• Closing out the Team’s Mission: Reporting Out and Returning Home
• Part 6: The Part of Tens
• Chapter 21: Ten “Stars” of Global Logistics
• Amazon.com: Leveraging E-Commerce to Support a Global Logistics Enterprise
• Coca-Cola: Investing in Product Sustainment in Foreign Communities
• Dell: Moving Manufacturing to Capture Global Demand
• International Federation of Red Cross & Red Crescent Societies: Disaster Relief
• International Flavors & Fragrances: Integrating Multiple Supply Chains
• Mali: Revolutionizing the Logistics of Exporting Agricultural Products
• McDonald’s and Starbucks: Adapting to Local Customs, Traditions, and Tastes
• Toyota: Streamlining the Global Management of Inventory
• Volvo: Designing the Environment into Product Engineering
• Walmart: Pioneering the Commercial Use of RFID
• Chapter 22: Ten Examples of Global Logistics Gone Wrong
• Best Buy Europe: Underestimating Cultural Differences in Technology Purchasing
• Boise Cascade: Undone by Local Politics
• British Petroleum: Inadequate Global Operating Standards
• Ford Motor Company: Operational Mismatches
• Home Depot: Missing the Cultural Mark
• Korean Airlines: Older Is Not Always Wiser
• Nestlé: Failing to Understand the Actual Market
• SNC Lavalin: Crossing the Ethical Line
• Target: Global Is Better Only if Your Logistics Infrastructure Can Support It
• Uber: Using Technology to Circumvent Regulatory Requirements
• Chapter 23: Top Ten Resources
• Global Logistics Manufacturing and Distribution
• Global Logistics Services
• Global Humanitarian and Disaster Relief Logistics
• Glossary
• About the Authors
• Advertisement Page
• Connect with Dummies
• End User License Agreement