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• Title Page
• Copyright Page
• Dedication
• Contents
• Illustrations
• Acknowledgments
• Introduction
• 1. The Origins and Development of Records and Information Management
• INTRODUCTION
• RECORDS AND RECORDKEEPING IN SOCIETY
• RECORDKEEPING IN THE UNITED STATES IN THE TWENTIETH CENTURY
• INFORMATION TECHNOLOGY, RECORDS, AND THE INFORMATION AGE
• WEB 2.0, SOCIAL MEDIA, AND SOCIETY
• SUMMARY
• PERSPECTIVE : Information Governance: We Are Finally Asking the Right Questions
• NOTES
• 2. Building an Information Governance Program on a Solid RIM Foundation
• INTRODUCTION
• INFORMATION GOVERNANCE
• RECORDS MANAGEMENT AS A PROFESSIONAL MANAGEMENT DISCIPLINE
• RECORDS AND INFORMATION MANAGEMENT LIFECYCLE
• RECORDS MANAGEMENT PROGRAM ELEMENTS, FUNCTIONS, AND ACTIVITIES
• STANDARDS, LAWS, REGULATIONS, AND THE LEGAL ENVIRONMENT
• SUMMARY
• PARADIGM: The Information Governance Imperative in Healthcare
• NOTES
• 3. Records and Information Creation and Capture, Classification, and File Plan Development
• INTRODUCTION
• RECORDS AND INFORMATION CREATION AND CAPTURE
• CONTROLLED LANGUAGE AND RECORDS CLASSIFICATION
• BUSINESS CLASSIFICATION SCHEMES
• INDEXING, CONTENT ANALYSIS, AND FILE PLAN DEVELOPMENT
• RECORDS MANAGEMENT METADATA
• SUMMARY
• PARADIGM: University Records Management File Plans
• NOTES
• 4. Records Retention Strategies
• INTRODUCTION
• RECORDS INVENTORY
• RECORDS APPRAISAL
• WEB RECORDS: IDENTIFYING, CAPTURING, AND SCHEDULING
• LEGAL AND REGULATORY COMPLIANCE
• DEVELOPING A RECORDS RETENTION AND DISPOSITION SCHEDULE
• SUMMARY
• PARADIGM: Leveraging a New Retention Schedule to Launch an Information Governance Program
• NOTES
• 5. Recordsa nd Information Access, Storage, and Retrieval
• INTRODUCTION
• BUSINESS PROCESS MAPPING AND WORKFLOW PROCESS
• ACCESS CONTROLS
• ACTIVE STORAGE SYSTEMS
• SEARCH AND RETRIEVAL PROCESS
• METADATA AND METADATA STANDARDS
• PARADIGM: Introduction of Continuous Improvement in Records Management Programs and Processes Using
• NOTES
• 6. Electronic Records and Electronic Records Management Systems
• INTRODUCTION
• ELECTRONIC RECORDS
• ENTERPRISE INFORMATION SYSTEMS (EIS)
• CONTENT MANAGEMENT SYSTEMS
• ENTERPRISE CONTENT MANAGEMENT SYSTEMS (ECMS)
• ELECTRONIC RECORDS MANAGEMENT
• ELECTRONIC RECORDS MANAGEMENT SYSTEMS (ERMS)
• ELECTRONIC RECORDS MANAGEMENT SYSTEMS GUIDANCE
• SHAREPOINT AND RECORDS MANAGEMENT
• DATA AND SYSTEM MIGRATION
• RECORDS MANAGEMENT IN THE CLOUD
• PLANNING AND MANAGING AN ELECTRONIC RECORDS MANAGEMENT PROGRAM
• SUMMARY
• PARADIGM: The Art and Science of ERMS Deployment
• NOTES
• 7. Developing and Emerging Technologies and Records Management
• INTRODUCTION
• DEVELOPING TECHNOLOGIES: SOCIAL MEDIA
• SOCIAL MEDIA AND RECORDS MANAGEMENT
• DIFFUSION OF INNOVATION AND TREND SPOTTING
• EMERGING TECHNOLOGIES
• SUMMARY
• PARADIGM: Blockchain Technology and Recordkeeping
• NOTES
• 8. Vital (Essential) Records, Disaster Preparedness and Recovery, and Business Continuity
• INTRODUCTION
• BUSINESS RESUMPTION STRATEGIES
• VITAL RECORDS PROGRAM
• DISASTER PREPAREDNESS AND RECOVERY PLANNING
• BUSINESS CONTINUITY PLANNING
• SUMMARY
• PARADIGM: Wirral University Teaching Hospital NHS Foundation Trust Utility Disruption
• NOTES
• 9. Monitoring, Auditing, and Risk Management
• INTRODUCTION
• MONITORING THE MANAGEMENT OF RECORDS
• AUDITING THE RECORDS MANAGEMENT PROGRAM
• RISK MANAGEMENT
• SUMMARY
• PARADIGM: Identifying, Assessing, and Controlling Records and Information Management Risks—A Cross
• NOTES
• 10. Information Economics, Privacy, and Security
• INTRODUCTION
• INFORMATION ECONOMICS (INFONOMICS)
• INFORMATION ASSET PRIVACY AND SECURITY
• SUMMARY
• PARADIGM: Integrating Information Governance into the Privacy and Security Landscape
• NOTES
• 11. Inactive Records Management
• INTRODUCTION
• INACTIVE RECORDS AND RECORDS CENTERS
• ARCHIVES MANAGEMENT
• SUMMARY
• PARADIGM: Establishing the Jelly Belly Candy Company Archives: A Case Study of a Family-Owned Candy
• NOTES
• 12. Long-term Digital Preservation and Trusted Digital Repositories
• INTRODUCTION
• LONG-TERM DIGITAL PRESERVATION
• DIGITAL CURATION AND STEWARDSHIP
• BUILDING A TRUSTED DIGITAL REPOSITORY
• CLOUD DIGITAL PRESERVATION AS A SERVICE
• DIGITAL PRESERVATION RESEARCH
• SUMMARY
• PARADIGM 12.1: Use Case—eArchive for Pharmaceutical Pre-Clinical Research Study Information
• PARADIGM 12.2: Archivematica to ArchivesDirect: A Practical Solution for Limited Staff Resources
• NOTES
• 13. Lifelong Learning
• INTRODUCTION
• PREPARATION FOR RECORDS MANAGEMENT PROFESSIONALS
• RECORDS MANAGEMENT TRAINING PROGRAMS
• SUMMARY
• PARADIGM: Graduate Archival Education—The Master of Archival Studies at the University of British
• NOTES
• 14. From Records Management to Information Governance
• INTRODUCTION
• DEVELOPING A RECORDS MANAGEMENT PROGRAM
• IMPLEMENTING AN INFORMATION GOVERNANCE STRATEGY
• SUMMARY
• PERSPECTIVE: Perspectives on Information Governance and Managing Information Assets
• NOTES
• Appendix: A Sampling of Records Management Laws and Regulations Outside of the United States
• Glossary
• Bibliography
• About the Authors and Contributors
• Index