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• Cover
• Introduction
• About This Book
• Conventions Used in This Book
• Foolish Assumptions
• How This Book Is Organized
• Icons Used in This Book
• Beyond the Book
• Where to Go from Here
• Pre-Assessment
• Questions
• Answers
• Book 1: Setting the A+ Groundwork
• Chapter 1: The 2019 A+ Exams
• CompTIA A+ Certification and Why You Need It
• Checking Out the Exams and Their Objectives
• Using This Book to Prepare for the Exams
• Making Arrangements to Take the Exams
• The Day the Earth Stood Still: Exam Day
• Chapter 2: A+ Best Practices
• Using Troubleshooting Procedures and Good Practices
• Implementing Change Management
• Professionalism and Communication
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Protecting Yourself and Your PC
• Gathering Tools of the Trade
• Avoiding the Dreaded ESD
• Watching Out for EMI
• Safety First!
• Handling Toxic Waste
• Environmental Impacts and Appropriate Controls
• Exploring Ergonomics
• Getting an A+
• Prep Test
• Answers
• Chapter 4: An Overview of System Components
• What Is a Computer?
• Looking Inside the Box
• Checking Outside the Box
• Getting an A+
• Prep Test
• Answers
• Book 2: Inside the Box
• Chapter 1: Knowing Your Motherboard
• What’s on the Front Panel
• Finding Out What’s on a Motherboard
• Identifying the Types of Motherboards
• Understanding Bus Architectures
• Performance Considerations
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Picking Your Processor
• Understanding Processor Terminology
• Identifying Socket Types
• Looking at Intel Processors
• Don’t Forget Non-Intel Chips
• Installing a Processor
• Keeping a Processor Cool
• Increasing Performance
• Getting an A+
• Prep Test
• Answers
• Chapter 3: What to Remember about Memory
• Understanding the Types of Memory
• Identifying the Types of DRAM
• How Would You Like Your Chips Packaged?
• Understanding Error-Checking Memory
• Multichannel Memory Architecture
• Single-Sided versus Double-Sided Memory
• Buffered versus Unbuffered Memory
• Working with Cache Memory
• Installing or Upgrading Memory
• Getting an A+
• Prep Test
• Answers
• Chapter 4: Telling Your BIOS from Your CMOS
• BIOS versus CMOS
• Upgrading the System BIOS/UEFI
• Understanding CMOS
• Viewing Basic Interface Settings
• Viewing Advanced CMOS Settings
• Getting an A+
• Prep Test
• Answers
• Chapter 5: Working with Storage
• Understanding Hard Drive Terminology
• Discovering IDE Devices
• Learning How SCSI Works
• Understanding Serial ATA
• A Quick Tour of RAID
• Using Removable Storage
• Troubleshooting Hard Drives and RAID Arrays
• Getting an A+
• Prep Test
• Answers
• Chapter 6: Working with Power
• Knowing the Basics of Power Terminology
• Identifying the Purpose of Power Supply Units
• Identifying Power Supplies
• Power Connectors
• Power Supply Form Factors
• Using AC Adapters
• Working with UPS and Suppressors
• Getting an A+
• Prep Test
• Answers
• Book 3: Outside the Box
• Chapter 1: Identifying Basic Cables and Connectors
• Video Cables
• Audio Cables and Connectors
• Multipurpose Cables
• Serial Cables
• Hard Drive Cables
• Adapters
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Installing and Configuring Input Devices
• Minding Your Keys and Qs
• Catching the Mouse
• Communicating with Network Adapters
• Other Input Devices
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Installing and Configuring Output Devices
• Understanding Video Adapters
• Using Your Monitor or Display
• Troubleshooting Display Issues
• The Sound of Computers
• Other Output Devices
• Getting an A+
• Prep Test
• Answers
• Chapter 4: Managing Printers
• Learning about Paper Feeder Mechanisms
• Understanding Types of Printers
• Viewing Types of Printer Connections and Configurations
• Upgrading Printer Hardware
• Installing a Printer in Windows
• Troubleshooting Printer Problems
• Understanding Safety and Preventive Maintenance
• Getting an A+
• Prep Test
• Answers
• Chapter 5: Working with Multimedia Devices
• Understanding Scanners
• Using Digital and Web Cameras
• Looking at Other Multimedia Devices
• Getting an A+
• Prep Test
• Answers
• Chapter 6: Dealing with Laptops and Mobile Devices
• Identifying Portable Computer Components
• Looking at Laptop Batteries
• Understanding AC Adapters
• Learning about LCD Panels
• Understanding Laptop Input Devices
• Laptop Communication Components
• Port Replicators and Docking Stations
• Expanding on a Laptop
• Upgrading Your Laptop
• Mobile Operating System Types
• Troubleshooting Laptop Issues
• Disassembling and Reassembling Laptops
• Understanding Smartphones/Converged Devices
• Securing Mobile Devices
• Getting an A+
• Prep Test
• Answers
• Book 4: Maintenance and Troubleshooting
• Chapter 1: Performing Preventive Maintenance
• Preventive Maintenance 101
• Using Preventive Maintenance Tools
• Maintaining Environmental Controls
• Completing Maintenance Tasks
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Troubleshooting Procedures and Guidelines
• The Art of Troubleshooting
• Audio and Visual Troubleshooting
• CMOS, BIOS, and UEFI
• Hard Disk Drives and Solid State Drives
• Optical Drives
• Working with Connected Items
• Power Supplies and Batteries
• Getting an A+
• Prep Test
• Answers
• Book 5: Operating System Basics
• Chapter 1: System Design and Operating Systems
• What Is an Operating System?
• 32-bit (x86) versus 64-bit (x64)
• Looking at the Windows OS
• Welcome to the Linux World
• Understanding the Mac OS
• Difference and Similarities between OSes
• Choosing an Optimal System
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Windows Operating System Functions
• Identifying Major Operating System Functions
• Understanding Major Operating System Components
• Navigating Your Computer
• Using Tools and Configuration Utilities
• Locating Major Files
• Examining Windows Features
• Virtualization Platforms
• Virtual Desktops
• Going to the Cloud
• Virtual Applications
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Installing and Upgrading Windows
• Understanding Installation Methods
• Preparing for Installation
• Performing Attended Installations of Windows
• Performing Unattended Installations of Windows
• Verifying and Troubleshooting the Installation
• Upgrading Windows
• Installing or Removing Additional Windows Components in Windows 10
• Restoring User Data Files
• Getting an A+
• Prep Test
• Answers
• Chapter 4: Managing Files and Directories
• Identifying File-Naming Conventions
• Understanding File Attributes
• Getting an A+
• Prep Test
• Answers
• Chapter 5: Command Prompt Procedures
• Using command.com and cmd.exe
• Executing Your Privileges
• Managing Directories
• Copying and Moving Files
• Performing Diagnostics and Tuning Performance
• Getting Active with Group Policy
• Working with Other Useful Commands
• Getting an A+
• Prep Test
• Answers
• Chapter 6: Working with System Files and the Boot Process
• The Power-On Self-Test (POST) Process
• Standard Boot Process for Windows
• Managing Memory and Virtual Memory
• Getting an A+
• Prep Test
• Answers
• Book 6: Managing the Operating System
• Chapter 1: Loading and Configuring Device Drivers
• Loading Device Drivers
• Changing Device Settings
• Updating Drivers
• Removing Device Drivers
• Signed and Unsigned Drivers
• Working with Plug and Play
• Permissions to Install Drivers
• Verifying Driver Installation
• Device Driver Failure
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Working with Applications
• Installing, Removing, and Repairing Applications
• Getting the Most out of Multitasking
• Running 32-Bit and 64-Bit Windows Applications
• Running 16-Bit Windows Applications
• Running MS-DOS–Based Applications
• Windows Compatibility Modes
• Application Install, Start, and Load Errors
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Optimizing the Windows Environment
• Identifying Areas of System Bottlenecks
• Using Monitoring Tools
• Optimization Best Practices
• Getting an A+
• Prep Test
• Answers
• Chapter 4: Using Windows-Based Troubleshooting Utilities
• Understanding Operating System Utilities for Disk Maintenance
• Working with Disk Management
• Configuration Utilities
• Getting a Handle on Diagnostic Utilities
• Miscellaneous Utilities
• Getting an A+
• Prep Test
• Answers
• Chapter 5: Scripting within the Operating System
• Creating Your Files
• Going Back to Basics with Batch Files
• Working with VBScript
• Getting More Power with Windows PowerShell
• Shell (.sh) Script
• Python Script
• JavaScript
• Commenting Your Code
• Getting an A+
• Prep Test
• Answers
• Book 7: Recovering Systems
• Chapter 1: Managing Error Codes and Startup Messages
• Windows Boot Files and Failure-to-Boot Errors
• Solving Linux Boot Issues
• Device-Related Errors
• Other Errors
• Error Diagnostic Tools
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Managing Common Problems
• Solving Windows-Specific Service Problems
• Solving Boot Errors and Errors Requiring Restarting
• Resolving Device Driver and Service Errors
• Application Install, Start, and Load Failures
• Solving Linux File-Related Problems
• Solving Other Problems
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Preparing for Disasters with Disaster Recovery
• Using F8 Options during Boot-Up
• Emergency Repair
• Understanding Backup and Restore
• Recovery and Rescue Methods
• Scheduling Preventive Maintenance
• Getting an A+
• Prep Test
• Answers
• Book 8: Networking
• Chapter 1: Down to the Networking Basics
• Identifying the Types of Networks
• Understanding Network Topologies
• Connecting with Network Cabling
• Troubleshooting Networking Cables
• Examining Network Access Methods
• Piecing Together the Network Architectures
• Understanding Network Protocols
• Working with Network Devices
• Understanding Communication Methods
• Ways to Network a Computer
• Troubleshooting Networking Issues
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Understanding Common Wireless Communications
• Understanding Infrared Devices
• Working with Wireless Networks
• Installing and Configuring a SOHO Network
• Other Wireless Connections
• Increasing Wireless Network Performance
• Troubleshooting Issues
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Networking the Operating System
• Understanding Networking Components
• The TCP/IP Protocol
• VLANs
• Understanding Name Resolution
• Looking at Protocols and Ports
• Troubleshooting with TCP/IP Utilities
• Sharing File System Resources
• Sharing Printer Resources
• Networking with Windows
• Understanding Windows Services
• Getting an A+
• Prep Test
• Answers
• Chapter 4: Configuring Internet Access and SOHO Networks
• Understanding the Internet
• Using an ISP
• Working with an ASP
• Understanding Internet Protocols
• Installing and Configuring Browsers
• Using the Internet
• Ways to Access the Internet
• Installing a Small Office/Home Office (SOHO) Network
• Firewalls and Home Routers
• Getting an A+
• Prep Test
• Answers
• Book 9: Securing Systems
• Chapter 1: Fundamentals of Security
• Identifying Types of Attacks
• Understanding Physical Security
• Understanding Authentication and Authorization
• Methods of Securing Transmissions
• Do Not Forget about Data Protection
• Prevention Methods and Best Practices
• Troubleshooting Mobile OS and Device Security
• Introduction to Incident Response
• Getting an A+
• Prep Test
• Answers
• Chapter 2: Implementing Security
• Securing Systems through BIOS/UEFI
• Understanding Logical Security Concepts
• Implementing Users and Groups
• Implementing Permissions and Rights
• Implementing Auditing
• Implementing Firewalls
• Implementing Security Best Practices
• Getting an A+
• Prep Test
• Answers
• Chapter 3: Viruses and Malicious Software
• My Computer Has a Virus!
• Understanding Malicious Software
• Identifying Hoaxes
• Preventing Problems by Staying Up to Date
• Recovering an Infected System
• Getting an A+
• Prep Test
• Answers
• Appendix A: CompTIA A+ Exam Reference Matrix
• 2019 Examination Objectives — 220-1001
• 2019 Examination Objectives — 220-1002 Practical Application
• Index
• About the Authors
• Connect with Dummies
• End User License Agreement