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• Cover
• Series Page
• Title Page
• Copyright
• To The Student
• To The Instructor
• Preface
• Chapter 1: Introduction to Information Systems
• Opening Case
• Introduction
• 1.1 Why Should I Study Information Systems?
• 1.2 Overview of Computer-Based Information Systems
• 1.3 How Does IT Impact Organizations?
• 1.4 Importance of Information Systems to Society
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 2: Organizational Strategy, Competitive Advantage, and Information Systems
• Opening Case
• Introduction
• 2.1 Business Pressures, Organizational Responses, and Information Technology Support
• 2.2 Competitive Advantage and Strategic Information Systems
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 3: Data and Knowledge Management
• Opening Case
• Introduction
• 3.1 Managing Data
• 3.2 The Database Approach
• 3.3 Big Data
• 3.4 Data Warehouses and Data Marts
• 3.5 Knowledge Management
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 4: Telecommunications and Networking
• Opening Case
• Introduction
• 4.1 What Is a Computer Network?
• 4.2 Network Fundamentals
• 4.3 The Internet and the World Wide Web
• 4.4 Network Applications: Discovery
• 4.5 Network Applications: Communication
• 4.6 Network Applications: Collaboration
• 4.7 Network Applications: Educational
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 5: Business Analytics
• Opening Case
• Introduction
• 5.1 Managers and Decision Making
• 5.2 The Business Analytics Process
• 5.3 Business Analytics Tools
• 5.4 Business Analytics Models: Descriptive Analytics, Predictive Analytics, and Prescriptive Analytics
• Summary
• Chapter Glossary
• Discussion Questions
• Closing Case 1
• Closing Case 2
• Chapter 6: Ethics and Privacy
• Opening Case
• Introduction
• 6.1 Ethical Issues
• 6.2 Privacy
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 7: Information Security
• Opening Case
• Introduction
• 7.1 Introduction to Information Security
• 7.2 Unintentional Threats to Information Systems
• 7.3 Deliberate Threats to Information Systems
• 7.4 What Organizations Are Doing to Protect Information Resources
• 7.5 Information Security Controls
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 8: Social Computing
• Opening Case
• Introduction
• 8.1 Web 2.0
• 8.2 Fundamentals of Social Computing in Business
• 8.3 Social Computing in Business: Shopping
• 8.4 Social Computing in Business: Marketing
• 8.5 Social Computing in Business: Customer Relationship Management
• 8.6 Social Computing in Business: Human Resource Management
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 9: E-Business and E-Commerce
• Opening Case
• Introduction
• 9.1 Overview of E-Business and E-Commerce
• 9.2 Business-to-Consumer (B2C) Electronic Commerce
• 9.3 Business-to-Business (B2B) Electronic Commerce
• 9.4 Ethical and Legal Issues in E-Business
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 10: Wireless, Mobile Computing, and Mobile Commerce
• Opening Case
• Introduction
• 10.1 Wireless Technologies
• 10.2 Wireless Computer Networks and Internet Access
• 10.3 Mobile Computing and Mobile Commerce
• 10.4 The Internet of Things
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 11: Information Systems within the Organization
• Opening Case
• Introduction
• 11.1 Transaction Processing Systems
• 11.2 Functional Area Information Systems
• 11.3 Enterprise Resource Planning Systems
• 11.4 ERP Support for Business Processes
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 12: Customer Relationship Management
• Opening Case
• Introduction
• 12.1 Defining Customer Relationship Management
• 12.2 Operational Customer Relationship Management Systems
• 12.3 Other Types of Customer Relationship Management Systems
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 13: Supply Chain Management
• Chapter Opening Case
• Introduction
• 13.1 Supply Chains
• 13.2 Supply Chain Management
• 13.3 Information Technology Support for Supply Chain Management
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Chapter 14: Acquiring Information Systems and Applications
• Opening Case
• Introduction
• 14.1 Planning for and Justifying IT Applications
• 14.2 Strategies for Acquiring IT Applications
• 14.3 Traditional Systems Development Life Cycle
• 14.4 Alternative Methods and Tools for Systems Development
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Closing Case 1
• Closing Case 2
• Plug IT In 1: Business Processes and Business Process Management
• PI1.1 Business Processes
• PI1.2 Business Process Improvement, Business Process Reengineering, and Business Process Management
• Summary
• Chapter Glossary
• Discussion Questions
• Plug IT In 2: Hardware and Software
• Introduction
• PI2.1 Introduction to Hardware
• PI2.2 Introduction to Software
• Summary
• Glossary
• Discussion Questions
• Problem-Solving Activities
• Plug IT In 3: Fundamentals of Relational Database Operations
• Introduction
• PI3.1 Query Languages
• PI3.2 Entity–Relationship Modeling
• PI3.3 Normalization and Joins
• Summary
• Glossary
• Discussion Questions
• Plug IT In 4: Cloud Computing
• PI4.1 Introduction
• PI4.2 What Is Cloud Computing?
• PI4.3 Different Types of Clouds
• PI4.4 Cloud Computing Services
• PI4.5 The Benefits of Cloud Computing
• PI4.6 Concerns and Risks with Cloud Computing
• PI4.7 Web Services and Service-Oriented Architecture
• Summary
• Glossary
• Discussion Questions
• Problem-Solving Activities
• Plug IT In 5: Artificial Intelligence
• PI5.1 Introduction to Artificial Intelligence
• PI5.2 Artificial Intelligence Technologies
• PI5.3 Artificial Intelligence Applications
• Summary
• Chapter Glossary
• Discussion Questions
• Problem-Solving Activities
• Plug IT In 6: Project Management
• PI6.1 Project Management for Information Systems Projects
• PI6.2 The Project Management Process
• PI6.3 The Project Management Body of Knowledge
• Summary
• Glossary
• Discussion Questions
• Collaboration Exercise PI6.1
• Problem-Solving Activities
• Plug IT In 7: Protecting Your Information Assets
• PI7.1 How to Protect Your Assets: The Basics
• PI7.2 Behavioral Actions to Protect Your Information Assets
• PI7.3 Computer-Based Actions to Protect Your Information Assets
• Summary
• Discussion Questions
• Problem-Solving Activities
• Index
• End User License Agreement