Efnisyfirlit

• Cover
• Half Title
• Series Page
• Title Page
• Copyright Page
• Dedication
• Table of Contents
• List of Illustrations
• Foreword
• Acknowledgments
• Part I Overview and Context
• 1 Complex and Challenging Crises: A Call for Solutions
• 2 The Evolving Complexity of Crisis Issues: The Role of Crisis History
• Part II Most Challenging Organizational Crises
• 3 Corporate Crises: Sticky Crises and Corporations
• 4 Connected in Crisis: How Nonprofit Organizations Can Respond and Refocus
• 5 Media Relations for Government/Public Affairs Crises: Ethical and Unethical Components of Scandal and Spin
• Part III Most Challenging Public Crises
• 6 A Promising but Difficult Domain: Complex Health-related Crises and Academic-Professional Collaboration
• 7 Disaster and Emergency Crisis Management Communication
• Part IV Crises Amplified by Media and Aggravated by Misinformation
• 8 Managing Misinformation and Conflicting Information: A Framework for Understanding Misinformation and Rumor
• 9 Technology and Social Media: Challenges and Opportunities for Effective Crisis and Risk Communication
• 10 Law and (Lack of) Order in Complex Crises
• Part V What Can Crisis Theories Do (Better) for Practice?
• 11 Situational Crisis Communication Theory (SCCT) and Application in Dealing with Complex, Challenging, and Recurring Crises
• 12 Managing Complexity: Insights from the Contingency Theory of Strategic Conflict Management
• 13 Calming Giants in the Earth: The Internalization, Distribution, Explanation, and Action (IDEA) Model as Strategic Communication in Crises with Competing Narratives
• 14 The Social-Mediated Crisis Communication (SMCC) Model: Identifying the Next Frontier
• Part VI Looking Ahead and Trekking Forward Together
• 15 The Future of Collaborative Crisis Research
• List of Contributors
• Index