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• A Practical Guide to Needs Assessment
• Copyright
• Contents
• List of Figures
• List of Needs Assessment Toolkit Forms
• Preface
• Acknowledgments
• Introduction
• Purpose of the Book
• Audience for the Book
• Scope of the Book
• How the Book Is Organized
• How to Use the Book
• Needs Assessment Toolkit
• Part 1: Fundamentals of Needs Assessment
• Chapter 1: Overview of Needs Assessment
• Purpose
• Overview
• Similarities Among Needs Assessment Requests
• Differences Among Requests that Lead to Needs Assessment
• Benefits of a Needs Assessment
• Five Approaches to Needs Assessment
• Conclusion
• Chapter 2: Ideas and Models That Guide Practice
• Purpose
• Related Toolkit Job Aids
• Overview
• Prioritizing Needs
• Measuring Performance
• Diagnosing the Causes of Poor Performance
• Individual Performance Problems
• Organizational Performance Problems
• Diagnosing Systems
• Advances Over Time in Knowledge About Learning, Training, and Performance
• Conclusion
• Chapter 3: Strategies for Collecting and Analyzing Data
• Purpose
• Overview
• Data-Collection Methods
• Interviews
• Focus Groups
• Surveys
• Observation
• Documents and Artifacts
• Photos and Videos
• Data Analysis
• Analyzing Quantitative Data
• Other Useful Measures
• Reliability, Validity, and Trustworthiness Related to Data Collection and Analysis
• Organizing Data for Decision Making
• Conclusion
• Part 2: Getting Down to Brass Tacks
• Chapter 4: Knowledge and Skills Assessment
• Purpose
• Related Toolkit Job Aids
• Overview
• When to Use
• Benefits and Drawbacks
• Critical Success Factors
• Key Phases
• Phase 1: Gather Preliminary Data
• Phase 2: Plan
• Phase 3: Perform Training Requirements Analysis
• Step 1: Develop Assessment Tools
• Step 2: Collect Data
• Phase 4: Analyze Data
• Phase 5: Prepare and Present a Report
• Conclusion
• Chapter 5: Job and Task Analysis
• Purpose
• Related Toolkit Job Aids
• Overview
• When to Use
• Benefits and Drawbacks
• Critical Success Factors
• Definition of Terms
• Writing Job Task Statements
• Writing Standards
• Key Phases
• Phase 1: Prepare
• Phase 2: Conduct Job Task Analysis Work Session
• Phase 3: Develop and Present Job Training and Non-Training Recommendations
• Conclusion
• Chapter 6: Competency-Based Needs Assessment
• Purpose
• Related Toolkit Job Aids
• Overview
• When to Use
• Benefits and Drawbacks
• Critical Success Factors
• Phases of a Competency Needs Assessment
• Phase 1: Develop a Project Plan
• Phase 2: Conduct Behavioral Interviews
• Phase 3: Construct Competency Model
• Phase 4: Assess Gaps
• Phase 5: Implement Model
• Using Already Available Competency Models
• Conclusion
• Chapter 7: Strategic Needs Assessment
• Purpose
• Related Toolkit Job Aids
• Overview
• When to Use
• Benefits and Drawbacks
• Critical Success Factors
• Key Phases of a Needs Assessment Project
• Phase 1: Gather Preliminary Information About the Situation
• Phase 2: Examine the External Environment
• Phase 3: Examine Internal Environment
• Phase 4: Chart Future Environment
• Phase 5: Develop Performance Improvement Plan
• Conclusion
• Chapter 8: Complex Needs Assessment
• Purpose
• Related Toolkit Job Aid
• Overview
• When to Use
• Benefits and Drawbacks
• Key Phases
• Phase 1: Conduct the Pre-Assessment
• Phase 2: Conduct the Needs Assessment
• Phase 3: Conduct the Post-Assessment
• Community and Organization Surveys
• EOSH Training
• Conclusion
• Part 3: Managing a Needs Assessment
• Chapter 9: Writing Proposals and Reports
• Purpose
• Related Toolkit Job Aids
• Overview
• Contracting a Needs Assessment
• The Needs Assessment Proposal
• Ways to Use the Needs Assessment Proposal
• Practical Tips for Writing a Needs Assessment Proposal
• Managing Needs Assessment Documents
• Reports
• In-Person Oral Reports and Presentations
• Conclusion
• Chapter 10: Dealing with Ethical Issues
• Purpose
• Overview
• Ethics in Needs Assessment
• Joint Committee on Standards for Educational Evaluation (JCSEE), Program Evaluation Standards
• American Evaluation Association, Guiding Principles
• Additional Resources for Managing Ethical Issues
• Conclusion
• Chapter 11: Answers to Frequently Asked Questions
• Purpose
• Overview
• Commonly Asked Questions and Their Answers
• Conclusion
• Part 4: Needs Assessment Toolkit
• Toolkit Form
• Glossary
• References
• Index
• About the Authors