Efnisyfirlit

• Cover
• Title Page
• Copyright
• Dedication
• Tables & Figures
• Acknowledgments
• The Author
• Introduction
• Chapter-by-Chapter Revisions for the Third Edition
• Chapter 1: Introduction to Analytics and Decision Support in Health Care Operations Management
• Historical Background and the Development of Decision Techniques
• The Health Care Manager and Decision Making
• Importance of Health Analytics: Information Technology (IT) and Decision Support Techniques
• The Scope of Health Care Services, and Recent Trends
• Health Care Services Management
• Distinctive Characteristics of Health Care Services
• Big Data and Data Flow in Health Care Organizations
• Summary
• Exercises
• Chapter 2: Predictive Analytics
• Steps in the Predictive Analytics Process
• Predictive Analytics Techniques
• Summary
• Exercises
• Chapter 3: Decision Making in Health Care
• The Decision Process
• The Decision Tree Approach
• Decision Analysis with Nonmonetary Values and Multiple Attributes
• Clinical Decision Making and Implications for Management
• Summary
• Exercises
• Chapter 4: Facility Location
• Location Methods
• Summary
• Exercises
• Chapter 5: Facility Layout
• Product Layout
• Process Layout
• Computer-Based Layout Programs
• Fixed-Position Layout
• Summary
• Exercises
• Chapter 6: Flow Processes Improvement: Reengineering and Lean Management
• Reengineering
• Lean Management
• Work Design in Health Care Organizations
• Summary
• Exercises
• Chapter 7: Staffing
• Workload Management Overview
• Summary
• Exercises
• Chapter 8: Scheduling
• Staff Scheduling
• Surgical Suite Resource Scheduling
• Summary
• Exercises
• Chapter 9: Productivity and Performance Benchmarking
• Trends in Health Care Productivity: Consequences of Reforms and Policy Decisions
• Productivity Definitions and Measurements
• Commonly Used Productivity Ratios
• The Relationships between Productivity and Quality in Hospital Settings
• Summary of Productivity-Related Dilemmas in the Hospital Setting
• Dealing with the Multiple Dimensions of Productivity: New Methods of Measurement and Benchmarking
• Data Envelopment Analysis
• Overview on Improving Health Care Productivity
• Summary
• Exercises
• Chapter 10: Resource Allocation
• Linear Programming
• Integer Linear Programming
• Summary
• Exercises
• Chapter 11: Supply Chain and Inventory Management
• Health Care Supply Chain
• Summary
• Exercises
• Chapter 12: Quality Control and Improvement
• Quality in Health Care
• Quality Measurement and Control Techniques
• Process Improvement
• Summary
• Exercises
• Chapter 13: Project Management
• The Characteristics of Projects
• Project Management Applications in Clinical Settings: Clinical Pathways
• Summary
• Key Terms
• Exercises
• Chapter 14: Queuing Models and Capacity Planning
• Queuing System Characteristics
• Capacity Analysis and Costs
• Summary
• Exercises
• Chapter 15: Simulation
• Simulation Process
• Performance Measures and Managerial Decisions
• Excel-Based Simulation Templates with Performance Measures and Managerial Decisions
• Multiphase Simulation Model
• Summary
• Exercises
• Appendixes
• Appendix A: Standard Normal Distribution
• Appendix B: Standard Normal Distribution
• Appendix C: Cumulative Poisson Probabilities
• Appendix D: t-Distribution
• References
• Index
• End User License Agreement