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• Cover
• Endorsements
• Titlepage
• Dedication
• Contents
• List of Figures
• List of Tables
• Introduction
• Online resources
• Part One Fundamentals of learning and development
• 1 The basis of learning and development
• Introduction
• Learning and development defined
• Learning and development: A brief history
• The elements of learning and development
• The components of learning and development
• Relationships between L&D and other people management activities
• The ethical dimension
• The state of L&D
• Bibliography
• 2 The context of learning and development
• Introduction
• Stakeholders
• The internal environment
• The external environment
• What’s happening to work?
• Impact of emerging technologies
• Skills
• Government support and interventions
• References
• 3 Learning culture
• Introduction
• Characteristics of a learning culture
• Impact of a learning culture
• Developing a learning culture
• References
• 4 Organizational learning and the learning organization
• Introduction
• Organizational learning
• The learning organization
• Comparison of the organizational learning and learning organization concepts
• References
• 5 Individual learning
• Introduction
• The characteristics of individual learning
• Self-directed learning
• Self-directed learning and the L&D function
• Personal development planning
• Learning to learn
• Lifelong learning
• Continuing professional development
• References
• 6 Learning and development strategy
• Introduction
• Strategic learning and development
• Learning and development strategy
• The nature of L&D strategy
• Formulating L&D strategy
• Setting out the L&D strategy
• Implementing L&D strategy
• Bibliography
• 7 The contribution of learning and development to organizational performance
• Introduction
• The learning impact
• How L&D impacts on performance
• Evidence from research on the link
• Measuring the L&D contribution
• Bibliography
• 8 Learning analytics
• Introduction
• The role and purpose of learning analytics
• How learning analytics works
• Levels of learning analytics
• Benchmarking
• The scope of learning analytics
• References
• Part Two The responsibility for learning and development
• 9 The role of the learning and development function
• Introduction
• The L&D function: activities and purpose
• Organization of the L&D function
• Evaluation of the function
• The role of the L&D professional
• The demands of the role
• References
• 10 The role of the line manager
• Introduction
• The vital role of line managers in L&D
• Supporting line managers
• References
• Part Three The process of learning
• 11 The nature of learning
• Introduction
• The basis of learning
• What makes people want to learn?
• How people learn
• Lessons from neuroscience
• Practical implications of learning theory
• References
• 12 Approaches to learning and development
• Introduction
• Formal and informal learning
• Learning in-the-flow of work
• Blended learning
• Continuous learning
• Connected learning
• Micro-learning
• Adaptive learning
• Agile learning
• Reflective practice
• Learning and development through performance management
• Policy and practice implications
• References
• 13 Learning and development techniques
• Introduction
• Role analysis
• Competency analysis
• Skills analysis
• Job instruction
• Behaviour modelling
• Coaching
• Mentoring
• Facilitating
• Providing feedback
• Learning event techniques
• Content creation
• Content curation
• References
• Part Four Areas of learning
• 14 Workplace learning
• Introduction
• The nature of workplace learning
• Approaches to workplace learning
• Making workplace learning effective
• References
• 15 Social learning
• Introduction
• The nature of social learning
• Social learning theory
• What can be done to encourage social learning
• References
• 16 Digital learning
• Introduction
• The nature of digital learning
• E-learning
• Learning platforms
• Virtual learning environment
• Smartphones and learning apps
• Social media
• Enterprise social networks
• Web searches
• Virtual and augmented reality
• Artificial intelligence (AI)
• Online courses
• References
• 17 Training
• Introduction
• Approaches to training
• Learning areas covered by training
• The justification for training
• Requirements for effective training
• Planning and delivering formal training
• References
• Part Five Planning and delivering learning events
• 18 Identifying learning needs
• Introduction
• Learning needs
• The process of identifying learning needs
• Diagnosis
• Action planning
• Bibliography
• 19 Planning learning events
• Introduction
• Initial considerations
• Criteria for a successful learning event
• Learning objectives
• Deciding who runs the learning event
• Creating content for face-to-face learning events
• Instructional design
• Programming the event
• Selecting and briefing trainers and speakers
• Planning facilities
• Nominations
• Bibliography
• 20 Managing learning events
• Introduction
• Effective learning events
• Setting up the event
• Starting the event
• Running the event
• Closing the event
• References
• 21 Transferring learning
• Introduction
• The nature of the learning transfer process
• The transfer problem
• Factors affecting learning transfer
• Analysing the transfer problem
• What can be done about the transfer problem?
• A learning transfer model
• Another solution
• References
• 22 Evaluating learning events
• Introduction
• The nature of the evaluation of learning events
• Methods of evaluation
• Use of evaluation
• Conducting learning evaluations
• Bibliography
• Part Six Aspects of learning and development
• 23 Leadership and management development
• Introduction
• The basis of leadership and management development
• The nature of leadership and management
• Leadership and management development compared
• Leadership development
• Management development
• Formal approaches to management development
• Semi-formal approaches to management development
• Informal approaches to management development
• The role of the organization
• The role of the individual
• The role of learning and development professionals
• References
• 24 Sales training
• Introduction
• The content of sales training
• Methods of sales training
• Reference
• 25 Apprenticeships
• Introduction
• Apprenticeships defined
• How apprenticeships function
• Reform of the apprenticeship system
• References
• Part Seven Conclusion
• 26 Learning and development trends and issues
• Trends
• Issues
• References
• Author index
• Subject index
• Copyright