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• Cover
• Also available by Michael Armstrong
• Title page
• Contents
• Introduction
• PART ONE    An overview of reward management
• 01    Fundamentals of reward management
• Reward management defined
• Aims of reward management
• Reward philosophy
• Guiding principles
• Reference
• 02    Reward systems
• Reward systems defined
• Description of the main elements of a formal reward system
• Reward systems in action
• Developing formal reward systems
• The development and implementation programme
• References
• 03    Strategic reward
• Introduction
• Strategic reward
• Reward strategy
• Case studies
• References
• 04    Reward policies
• Reward policies defined
• Reward policy areas
• References
• 05    Factors affecting reward
• Introduction
• Internal context
• External context
• Factors affecting levels of pay
• Pay determination within organizations
• References
• 06    Motivation and reward
• Introduction
• The process of motivation
• Types of motivation
• Instrumentality theory
• Reinforcement theory
• Content (needs) theory
• Process theory
• How motivation theories affect reward management
• References
• 07    Engagement and reward
• Introduction
• Engagement defined
• Why engagement is important
• Developing engagement through reward
• Conclusion
• References
• 08    Performance and reward
• Introduction
• The meaning of performance
• Impact of reward on organizational performance
• How does reward impact on performance?
• The role of performance management
• Performance management issues
• References
• 09    Financial rewards
• Introduction
• Incentives and rewards
• The theoretical framework
• The role of money
• Research on the effectiveness of financial rewards
• Opponents of financial rewards
• Arguments for and against financial rewards
• Criteria for effectiveness
• References
• 10    Non-financial rewards
• Introduction
• The significance of non-financial rewards
• Types of non-financial rewards
• References
• 11    Total rewards
• Introduction
• The concept of total rewards
• The approach to total rewards
• Bridging the gap
• Total rewards in practice
• Conclusions
• References
• 12    The ethical approach to reward and performance management
• Introduction
• Ethical decisions in reward and performance management
• Why is an ethical approach desirable?
• Fairness
• Treating people justly
• Resolving ethical dilemmas
• The ethical role of reward professionals
• An ethical code of practice for reward and performance management
• References
• PART TWO    Base pay management
• 13    Market pricing
• Introduction
• Aims of market pricing
• The concept of a market rate
• Job matching
• Use of benchmark jobs
• Sources of market data
• Interpreting and presenting market rate data
• Using survey data
• 14    Job evaluation
• Introduction
• Job evaluation defined
• Aims of job evaluation
• Achieving the aims
• Formal job evaluation
• Informal job evaluation
• Analytical job evaluation schemes
• Non-analytical schemes
• Market pricing
• Levelling
• Job analysis for job evaluation
• Computer-aided job evaluation
• Choice of approach to job evaluation
• Developing a point-factor job evaluation scheme
• Implement job evaluation
• Ensuring that the scheme is unbiased
• References
• 15    Grade and pay structures
• Introduction
• Grade structures
• Grade and pay structures
• Guiding principles
• Formal grade and pay structures
• Multi-graded structures
• Broad-banded structures
• Broad-graded structures
• Job-family structures
• Pay spines
• Unstructured pay systems
• Spot rates
• Individual job grades
• Choice of approach
• Developing formal grade and pay structures
• Minimizing bias in grade and pay structure design
• References
• 16    Equal pay
• Introduction
• Reasons for unequal pay
• The Equality Act 2010
• Defending an equal pay claim
• Achieving equal pay
• Risk assessment
• References
• PART THREE    Rewarding and recognizing performance and merit
• 17    Merit pay
• Introduction
• Characteristics of merit pay
• Method of operation
• Types of merit pay
• Competency-related pay
• Contribution-related pay
• Overall conclusions on merit pay
• Developing merit pay schemes
• References
• 18    Bonus schemes
• Introduction
• Bonus schemes defined
• Aims of bonus schemes
• Rationale for bonus schemes
• Criteria for a bonus scheme
• Types of scheme
• Designing a bonus scheme
• Introducing a bonus scheme
• Earn-back pay
• Bonus schemes and performance
• References
• 19    Team pay
• Introduction
• Team pay defined
• Rationale for team pay
• How team pay works
• Requirements for team pay
• Advantages and disadvantages of team pay
• Developing team pay
• NHS case study
• References
• 20    Rewarding for business performance
• Introduction
• Types of schemes
• Aims
• Profit sharing
• Gain sharing
• Share ownership schemes
• References
• 21    Recognition
• Introduction
• Recognition schemes defined
• Benefits of recognition schemes
• Principles of recognition
• Types of recognition
• Examples of non-cash awards
• Designing a recognition scheme
• Examples of recognition schemes
• PART FOUR    Rewarding special groups
• 22    Executive reward
• Introduction
• Executive pay levels
• Factors affecting the level of executive rewards
• Corporate governance and executive remuneration
• The elements of executive remuneration
• References
• 23    Rewarding sales and customer service staff
• Introduction
• Rewarding sales representatives
• Rewarding customer service staff
• References
• 24    Rewarding knowledge workers
• Introduction
• What motivates knowledge workers?
• Approaches to rewarding knowledge workers
• References
• 25    Rewarding manual workers
• Introduction
• Factors affecting the pay of manual workers
• Time rates
• Pay structures
• Incentive schemes for manual workers
• Payment-by-results schemes
• Collective schemes
• Summary of schemes
• Single status and harmonization
• References
• 26    International reward
• Introduction
• The international scene
• Reward management for employees working in international subsidiaries
• Rewards for expatriates
• References
• PART FIVE    Employee benefits
• 27    Provision of employee benefits
• Introduction
• Rationale for employee benefits
• Employee benefit strategies and policies
• Types of benefit
• Incidence of benefits
• Choice of benefits
• Administering employee benefits
• Total reward statements
• References
• 28    Flexible benefits
• Introduction
• Reasons for introducing flexible benefits
• Types of flexible benefits schemes
• Introducing flexible benefits
• References
• PART SIX    The practice of reward management
• 29    Evidence-based reward management
• Introduction
• Evidence-based management
• Evidence-based reward management
• Reviewing reward
• Measuring reward
• Evaluating reward
• Conclusions
• References
• 30    Managing reward systems
• Introduction
• Controlling reward
• Monitoring and evaluating reward policies and practices
• Conducting pay reviews
• General reviews
• Individual reviews
• Reward procedures
• The use of computers in reward management
• Communicating to employees
• References
• 31    Managing reward risk
• Introduction
• Risk management
• Reward management risks
• The risk management process
• References
• 32    Responsibility for reward
• Introduction
• The role of the reward professional
• Role of line managers
• Using reward consultants
• References
• Index
• Copyright