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• Cover
• Half Title
• Title Page
• Copyright Page
• Dedication
• Brief of Contents
• Table of Contents
• Preface
• Acknowledgments
• About the Authors
• Part I Introduction
• 1 Introduction to Business Ethics
• What Is Business Ethics?
• How Prevalent are Unethical Behaviors Worldwide?
• What are the Benefits of being Ethical?
• Approaches to Business Ethics
• What Business Ethics Issues do Companies Face? Plan of the Book
• Chapter Summary
• What Would You Do?
• Brief Case: Anna Hazare and Corruption in India
• Long Case: The Volkswagen Emission Scandal
• 2 Building Ethics at the Individual Level
• Moral Awareness
• Moral Judgment
• Moral Intention and Behaviors
• Jones’ Ethical Decision-Making Aspects
• Moral Disengagement
• Conclusion
• Chapter Summary
• What Would You Do?
• Brief Case: Raj Rajaratnam and Insider Trading
• Long Case: Which Kaptein to Choose?
• 3 Ethical Theories
• Cognitive Moral Development
• Ethical Theories
• Moral Philosophies: Idealism and Relativism
• Institutional Anomie Theory
• Chapter Summary
• What Would You Do?
• Brief Case: The Ford Pinto
• Long Case: Philosophical Foundations of Impact Investing
• 4 Stakeholders
• What Are Stakeholders and why Do they Matter?
• Stakeholder Categorization and Attributes
• Stakeholder Attributes: Power, Legitimacy, and Urgency
• Stakeholder Management
• Step 1: Stakeholder Identification
• Step 2: Stakeholder Prioritization
• Step 3: Stakeholder Visualization and Mapping
• Step 4: Stakeholder Engagement
• Step 5: Stakeholder Monitoring
• Stakeholder Importance Worldwide
• Chapter Summary
• What Would You Do?
• Brief Case: Taiwan’s Sun Moon Lake
• Long Case: Starbucks Corporation (A)
• Comprehensive Case: China and Corruption: The Case of GlaxoSmithKline
• Part II Stakeholders
• 5 Primary Stakeholders: Employees
• Hiring and Terminating of Employees
• Hiring, Recruitment, and Selection
• Terminating Employees
• Diversity and Affirmative Action
• Sexual Harassment
• Whistle-Blowing
• Strategic Role of Human Resource Management Enforcing Ethics
• Chapter Summary
• What Would You Do?
• Brief Case: WalMart and Healthcare Benefits
• Long Case: A Sexual Harassment Complaint and the Fallout
• 6 Primary Stakeholders: Customers
• Marketing
• Ethical Issues in Pricing
• Ethical Issues in Promotion
• Other Ethically Sensitive Issues: Sexual Appeals and Marketing to Children
• Advertising to Vulnerable Groups: Children
• Product Safety
• Perspectives on Product Liability
• Privacy
• Ethical Rationales for Consumer Privacy
• Emerging Challenges
• Chapter Summary
• What Would You Do?
• Brief Case: Profits and People in the Drug Industry
• Long Case: Mylan’s Epipen Pricing Scandal
• 7 Primary Stakeholders: Shareholders and Corporate Governance
• Types of Shareholders and Agency Theory
• Corporate Governance
• Board of Directors
• Executive Compensation
• Ownership Structure
• Corporate Governance and Globalization
• The Future of Corporate Governance
• Chapter Summary
• What Would You Do?
• Brief Case: The Olympus Scandal
• Long Case: Satyam Computer Services Ltd.: Accounting Fraud in India
• 8 Secondary Stakeholders: Government, Media, and Non-Governmental Organizations
• Government Regulation
• Government Regulation and Company Political Activity
• The Media
• Media Analysis and Business Ethics
• Non-governmental Organizations
• NGO Strategies
• NGO Management
• Chapter Summary
• What Would You Do?
• Brief Case: Mercedes in China
• Long Case: IKEA in Russia—Ethical Dilemmas
• Comprehensive Case: Bristol-Myers Squibb: Patents, Profits, and Public Scrutiny
• Part III The Environment
• 9 Information Technology and Ethics
• Social Media and Ethics
• Electronic Commerce and Ethics
• Customer Privacy
• E-commerce Security
• E-commerce Trust
• Other IT Ethics Issues
• Ethics and Global E-commerce and the Global Digital Divide
• Electronic Waste
• Chapter Summary
• What Would You Do?
• Brief Case: Alibaba.com and Online Fraud
• Long Case: Walking the “Encryption tightrope”: Getting to the core of Apple’s privacy and security battle with the FBI
• 10 The Environment and Sustainability
• Environmental Degradation
• Air Pollution
• Land Pollution
• Water Pollution
• Building the Environmentally Sustainable Company: A Strategic Approach
• Top Management Support
• Assessing Current Sustainability Situation
• Setting Sustainability Goals
• Corporate Social Responsibility (CSR) Reporting
• Other Success Factors
• Benefits of Sustainability
• Chapter Summary
• What Would You Do?
• Brief Case: Unilever and Sustainability
• Long Case: BP’s Deepwater Horizon Oil Spill Crisis and its Recovery Through Team USA Olympic Sponsorship: An Analysis of Reputation Management and Corporate Sponsorships
• 11 Global Ethics
• What is Global Business Ethics?
• What is the Nature of Differences in Ethics?
• Key Global Ethical Issues
• Labor Issues
• Bribery
• Multinational Ethics: Going Local or Global?
• What Can Multinationals do to Become More Ethical?
• Code of Ethics
• Whistle-blowing
• Ethics Training
• Chapter Summary
• What Would You Do?
• Brief Case: Ernst Lieb and Mercedes-Benz
• Long Case: The Need for Cultural Intelligence: An Analysis of Asiana Airlines’ Response to the Crash Landing of Flight 214
• Comprehensive Case 1: Why was the Snow Polluted?
• Comprehensive Case 2: Airbnb: Scaling Safety with Rapid Growth
• Part IV Building the Ethical Company
• 12 Building Ethics at the Corporate Level: Managing the Ethical Climate
• An Overview of Ethical Climate
• An Ethical Climate Model
• Ethical Climate Types
• Organizational Climates and Ethical Culture
• Communicating the Desired Ethical Climate and Cultures in Your Organization
• What Do We Know About the Effects of Different Climate Types?
• Thoughts on a Positive Work Climate
• Discovering your Ethical Climate
• Chapter Summary
• What Would You Do?
• Brief Case: The Zappos Caring Culture and Climate
• Long Case: ‘Bad Apple’ Behavior or a Spoiled Barrel: An Analysis of Wells Fargo’s Crisis Response to Alleged Culture Flaws
• 13 Corporate Social Responsibility
• A Brief History of Corporate Social Responsibility
• Strategic CSR
• CSR is Here and Going to Stay
• Strategic CSR Principles
• Reporting CSR
• What Is in a CSR Report?
• Chapter Summary
• What Would You Do?
• Brief Case: Novo Nordisk, the CSR Superstar
• Long Case: The Ethics of Executive Compensation: A Matter of Duty
• Comprehensive Case: General Motors’ Corporate Culture Crisis
• Permissions
• Index