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• Cover Page
• Title Page
• Copyright
• Contents
• Foreword
• Introduction
• CHAPTER ONE Who Rocked the Boat?
• (A Change Parable)
• A Leader’s Dilemma…
• Part One The River “Routine”
• Part Two Down the Waterfall
• Part Three Up the Other Side
• Part Four The Sky’s the Limit
• CHAPTER TWO Getting Started
• The Five Common Reactions to Change
• A Deeper Look at the Five Common Reactions to Change
• The Change Model
• Time and Results
• The Four Zones
• How Leaders Create the ROI for Change
• Change and Being the Captain
• The Experience and Mindset of Change
• CHAPTER THREE How We Experience Change
• Our Brains on Change
• Change Is a Biological and a Learned Response
• Change Success Increases When Leaders Provide the Vital Linkage
• Change Creates Friction
• Change Comes in Waves
• Change Means You’re Not Always the Captain
• Moving from Understanding Change to Adopting a Leadership Mindset
• CHAPTER FOUR The Mindset to Lead Change
• Help Move People From Chaos and Uncertainty to Order and Predictability
• Winning at the Change Game
• Developing a Common Language for Change
• Make It Safe to Discuss Change
• Messaging a Change Vision
• Inviting Others to Opt In
• Moving Through the Change Model
• CHAPTER FIVE The Zone of Status Quo
• Preparing for Change
• Reactions in the Zone of Status Quo
• Seeing the Road Ahead
• Scan, Ask, Act
• Seeing Through the Two Lenses of Change
• Aligning Dialogue to Cascading Change Visions
• Leveling Up for Change
• Identifying the Skills, Knowledge, and Tools Needed for Change
• From the Zone of Status Quo to the Zone of Disruption
• CHAPTER SIX The Zone of Disruption
• Clarify the Change
• Reactions in the Zone of Disruption
• Envision, Don’t Just Convey
• Start the Change Story at the Beginning
• Why Change Can Feel Like an Escape Room
• Clarify by Switching From Monologue to Dialogue
• Getting to the Point of Decision When Emotions Are Strong and the Stakes Are High
• Crossing Through the Point of Decision
• CHAPTER SEVEN The Point of Decision
• Gaining Commitment to Opt In and Own the Change
• Reactions at the Point of Decision
• Asking, “What Now?”
• Not Everyone Arrives at the Point of Decision at the Same Time
• Team Members Can Influence Each Other Through the Point of Decision
• From the Point of Decision to the Zone of Adoption
• CHAPTER EIGHT The Zone of Adoption
• Engage to Help Your Team Persist
• Moving From “Problems” to “Obstacles to Overcome”
• Reactions in the Zone of Adoption
• Adopting Through the Change
• Resourcefulness and the Story of Change
• Making It Safe to Try New Things
• Finding the Win With Limited Resources
• Helping Team Members Recommit When Stalled
• From the Zone of Adoption to the Zone of Innovation
• CHAPTER NINE The Zone of Innovation
• Change and the Nature of Innovation
• Reactions in the Zone of Innovation
• Shauna Smith and Four Foods Group
• Sharing the Stories of Change
• Build on the Momentum and Leverage of Change
• Invite, Don’t Stifle, Curiosity
• Celebrating Your Way to Innovation
• From the Zone of Innovation to a New River Routine
• Conclusion
• Acknowledgments
• Curtis Bateman
• Marché Pleshette
• Andy Cindrich
• Christi Phillips
• Author Bios
• Endnotes