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• Cover
• Introduction
• About This Book
• Foolish Assumptions
• Icons Used in This Book
• Beyond the Book
• Where to Go from Here
• Part 1: Getting Started with Company Culture
• Chapter 1: Understanding Company Culture
• Defining Company Culture
• Approaching Culture as Your Organization’s Operating System
• The Best Company Cultures: Different but Essentially the Same
• Steering Clear of the Perks Pitfalls
• Recognizing the Symptoms of an At-risk Culture
• Chapter 2: Reaping the Benefits of a Healthy Culture
• Improving Key Business Metrics with Culture
• Tallying the Cost of Bad Culture
• Chapter 3: Benchmarking Company Culture
• Creating and Conducting Your Culture Survey
• Tracking Culture in Other Ways
• Part 2: Starting with Yourself
• Chapter 4: Managing Yourself
• Getting Yourself on Board
• People Do Better When You Do Better
• Becoming Mindful
• Getting Started with Self-Management
• Checking Your Beliefs
• Managing Your Time
• Chapter 5: Honing Your Leadership Skills
• Reinventing Leadership for the Modern Workplace
• Knowing What Great Leaders Do
• Serving Your People First
• Managing for Success
• Coaching for Performance
• Uncovering the Seven Sins of Toxic Leadership
• Part 3: Designing Your Culture for Maximum Impact
• Chapter 6: Maximizing Your Impact with Mission and Vision
• Clarifying the Difference between Mission and Vision
• Understanding the Real Purpose of an Organizational Mission
• Crafting a Clear and Inspirational Mission Statement
• Bringing Your Mission to Life
• Looking into Your Future Vision
• Drafting Your Organizational Vision
• Sharing Your Vision
• Living Your Vision
• Chapter 7: Setting Your House Rules: Values and Behaviors at Work
• Getting to the Truth about Company Values
• Finding the Value in Values
• Defining Your Organizational Values
• Aligning Values with Desired Behavior
• Drafting Your Values and Behavior Statement
• Launching Your Values and Behavior Blueprint
• Making Your Values Statement Come to Life
• Chapter 8: Leveraging Your Culture for Inbound Recruiting
• Understanding Inbound Marketing
• Updating the Help Wanted Sign
• Creating Engaging Content
• Managing Your Employer Brand
• Giving Your Culture a Home Page
• Watching Your Competition
• Employing the Entire Company as Recruiter
• Curating a Strong Alumni Referral Network
• Chapter 9: Hiring to Boost Culture
• Hiring to Improve Culture
• Fixing the Recruiting Cycle
• Defining Your Ideal Candidate
• Writing a Better Job Description
• Crafting the Candidate Experience
• Evaluating the Interview Process
• Making the Offer
• Avoiding the Most Common Interviewing Mistakes
• My Favorite Piece of Advice for Hiring
• Chapter 10: Onboarding New Hires
• Using Onboarding to Set the Stage
• Crafting a Vision for Your New Hire Experience
• Evaluating Your Current Process
• Combining Vision and Current Practices for Onboarding Success
• Designing the Buddy System
• Starting a Culture of Feedback Early
• Using New Hires to Recruit More Talent
• Chapter 11: Better Training to Improve Culture
• Impacting Your Culture
• Training Is Hard
• Understanding the Basics of Training
• Learning about Learning
• Making Training Successful
• Creating Better Training Programs
• Recognizing When It’s Time to Upgrade
• Part 4: Managing Your Culture
• Chapter 12: Improving Communications
• Communication Is the Cornerstone of Culture
• Addressing the Main Issue with Communication
• Improving Communication
• Enhancing Staff Meetings
• Helping Your Team Connect
• Avoiding Common Communication Pitfalls
• Chapter 13: Improvising Your Way to a Better Culture
• Defining Improv
• Living in a VUCA World
• Applying Improv to Business
• Chapter 14: Creating a Feedback-Rich Culture
• Shifting Culture Using Feedback
• Understanding the Four Styles of Feedback
• Crafting a Feedback-Rich Culture
• Chapter 15: Creating a Culture Pocket in the Org Chart
• What’s a Culture Pocket?
• Seeing How a Culture Pocket Makes Your Team Shine
• Shifts, Teams, Locations, and Departments: How to Craft Culture at Any Level
• Ensuring a Feedback Culture on Your Team
• Making Time for Your Team to Get Together
• Chapter 16: Producing an Inclusive and Diverse Place to Work
• Shifting Culture: Understanding How Diversity and Inclusivity Work Together
• Appreciating Why Diversity Matters
• Becoming Aware of the Unaware
• Changing Behavior Design to Create More Unifying Systems
• Becoming More Transparent
• Creating a More Inclusive Culture
• Making More Inclusive Decisions
• Part 5: Disrupting Performance Management
• Chapter 17: Reviewing the Performance Review
• Hating the Performance Review
• Loving the Performance Review
• Recognizing the Goals of an Effective Performance Review System
• Curating a Better Review Process
• Increasing Transparency in the Performance Improvement Process
• Chapter 18: Perfecting the One-on-One for Culture Connections
• Getting Started with One-on-Ones
• Envisioning the Ultimate One-on-One for the Employee
• Asking Better Questions
• Debugging Your One-on-Ones
• Supercharging Your One-on-One Platform
• Chapter 19: Setting Clear Objectives to Boost a Productive Culture
• Understanding the Link between Objectives and Culture
• Figuring Out Why Things Don’t Get Done
• Setting Up the Scoreboard
• Using Objectives and Key Results to Drive Culture
• Avoiding the Common Mistakes of Organizational Goal Setting
• Chapter 20: Using Recognition to Reinforce Company Culture
• Benefiting from Recognition
• Understanding Real Recognition
• Creating a Culture of Appreciation
• Recognizing Milestones
• Part 6: The Part of Tens
• Chapter 21: Ten Free Ways to Boost Your Culture
• Starting a Book Club
• Adopting a Freaky Friday Day
• Bringing the Services to Them
• Codifying Your Culture
• Teaching What You Know
• Walking and Talking
• Celebrating Failure
• Applauding Diverse Leaders
• Telling Stories Together
• Making the Suggestion Box Clear
• Chapter 22: Ten Ways That Job Applicants Can Read Company Culture
• Researching Online
• Recruiting Responses
• Marking First Impressions
• Noting Interview Questions
• Finding the Right Time and Place
• Investigating the Manager Relationship
• Talking to Other Employees
• Learning about Career Growth
• Talking about Teamwork
• Uncovering Potential Challenges
• About the Author
• Advertisement Page
• Connect with Dummies
• Index
• End User License Agreement