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• Half Title Page
• Title Page
• Copyright Page
• Brief Contents
• Contents
• Preface
• Part I Overview of Logistics
• Chapter 1 An Overview of Logistics
• Economic Impacts of Logistics
• Logistics: What It Is
• The Increased Importance of Logistics
• A Reduction in Economic Regulation
• Changes in Consumer Behavior
• Technological Advances
• Advances in Retailing
• Globalization of Trade
• The Systems and Total Cost Approaches to Logistics
• Logistical Relationships within the Firm
• Finance
• Production
• Marketing
• Marketing Channels
• Activities in the Logistical Channel
• Customer Service
• Demand Forecasting
• Facility Location Decisions
• International Logistics
• Inventory Management
• Materials Handling
• Order Management
• Packaging
• Procurement
• Reverse Logistics
• Transportation Management
• Warehousing Management
• Logistics and Supply Chain Careers
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 1.1 KiddieLand and the Super Gym
• Chapter 2 Logistics and Information Technology
• General Types of Information Management Systems
• Office Automation Systems
• Communication Systems
• Transaction Processing Systems (TPS)
• Management Information Systems (MIS) and Executive Information Systems (EIS)
• Decision Support Systems (DSS)
• Enterprise Systems
• The Internet’s Influence on Logistics
• Online Retailing
• Cloud Computing
• Electronic Procurement
• Internet of Things
• Information Technology Challenges
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 2.1 To Invest or not to Invest? That is the question
• Chapter 3 Strategic and Financial Logistics
• Connecting Strategy to Financial Performance
• Basic Financial Terminology
• Income Statement
• Balance Sheet
• Statement of Cash Flows
• Reporting Requirements
• Strategic Profit Model
• Logistics Connections to Net Profit Margin
• Logistics Connections to Asset Turnover
• Balanced Scorecard
• Logistics Activity Measures
• Transportation Measures
• Warehousing Measures
• Inventory Measures
• Design and Implementation of Measures
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 3.1 Brant Freezer Company
• Chapter 4 Organizational and Managerial Issues in Logistics
• Organizing Logistics within the Firm
• Organizational Structure for Logistics
• Organizational Design for Logistics
• Managerial Issues in Logistics
• Productivity
• Quality
• Risk
• Sustainability
• Complexity
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 4.1 Red Spot Markets Company
• Part II Supply Chain Management
• Chapter 5 The Supply Chain Management Concept
• Evolution of Supply Chain Management
• Supply Chain Management Process Frameworks
• Enablers of SCM Implementation
• Understanding the Implications of Increased Customer Power
• Establishing Appropriate Relationship Structures
• Leveraging Technology for Enhanced Visibility and Communication
• Use of Supply Chain Facilitators
• Barriers to SCM Implementation
• Regulatory and Political Considerations
• Lack of Top Management Commitment
• Reluctance to Share, or Use, Relevant Information
• Incompatible Information Systems
• Incompatible Corporate Cultures
• Globalization Challenges
• Supply Chain Integration
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 5.1 Johnson Toy Company
• Chapter 6 Procurement
• Procurement Objectives
• Supplier Selection and Evaluation
• Procurement Portfolio Approach
• Supplier Development (Reverse Marketing)
• Global Procurement (Sourcing)
• Sustainable Procurement
• Social Responsibility
• Investment Recovery
• Supply Chain Finance
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 6.1 Tempo Ltd.
• Part III Elements of Logistics Systems
• Chapter 7 Demand Management, Order Management, and Customer Service
• Demand Management
• Demand Forecasting Models
• Demand Forecasting Issues
• Order Management
• Order Transmittal
• Order Processing
• Order Picking and Assembly
• Order Delivery
• Customer Service
• Time
• Dependability
• Communication
• Convenience
• Managing Customer Service
• Establishing Customer Service Objectives
• Measuring Customer Service
• Customer Profitability Analysis
• Service Failure and Recovery
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 7.1 SuperAuto Spare Parts Services
• Chapter 8 Inventory Management
• Inventory Classifications
• Inventory Costs
• Inventory Carrying Costs
• Ordering Costs
• Trade-off Between Carrying and Ordering Costs
• Stockout Costs
• Trade-off Between Carrying and Stockout Costs
• When to Order and How Much to Order
• Economic Order Quantity
• Conditions of Uncertainty
• Inventory Flows
• Inventory Management: Special Concerns
• ABC Analysis of Inventory
• Dead Inventory
• Inventory Turnover
• Complementary and Substitute Products
• Contemporary Issues with Managing Inventory
• Lean Manufacturing
• Service Parts Logistics
• Vendor-Managed Inventory
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 8.1 Low Nail Company
• Chapter 9 Facility Location
• The Strategic Importance of Facility Location
• Determining the Number of Facilities
• General Factors Influencing Facility Location
• Natural Resources
• Population Characteristics—Market for Goods
• Population Characteristics—Labor
• Taxes and Incentives
• Transportation Considerations
• Proximity to Industry Clusters
• Trade Patterns
• Quality-of-Life Considerations
• Locating in Other Countries
• Specialized Location Characteristics
• Free Trade Zones
• Finding the Lowest-Cost Location Using Grid Systems
• Grid Systems
• Facility Relocation and Facility Closing
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 9.1 All-Indian Logistics Services
• Chapter 10 Warehousing Management
• The Role of Warehousing in a Logistics System
• Public, Private, Contract, and Multiclient Warehousing
• Public Warehousing
• Private Warehousing
• Contract Warehousing
• Multiclient Warehousing
• Design Considerations in Warehousing
• General Considerations
• Trade-offs
• Fixed versus Variable Slot Locations for Merchandise
• Build Out (Horizontal) versus Build Up (Vertical)
• Order-Picking versus Stock-Replenishing Functions
• Two-Dock versus Single-Dock Layout
• Conventional, Narrow, or Very Narrow Aisles
• Degree of Warehouse Automation
• Other Space Needs
• Warehousing Operations
• Warehousing Productivity Analysis
• Safety Considerations
• Hazardous Materials
• Warehousing Security
• Cleanliness and Sanitation Issues
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 10.1 Fresh Produce Cross-docking Facility
• Chapter 11 Packaging and Materials Handling
• Product Characteristics
• Packaging Fundamentals
• Functional Tradeoffs
• Package Testing and Monitoring
• Labeling
• Issues in Packaging
• Environmental Protection
• Metric System
• Identifying Packaging Inefficiencies
• Packaging’s Influence on Transportation Considerations
• Unit Loads in Materials Handling
• The Unit Load Platform
• Beyond the Unit Load
• Materials Handling
• Materials Handling Principles
• Materials Handling Equipment
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 11.1 The Adelaide Dairy Company
• Chapter 12 Transportation
• Comaparing and Contrasting Transportation Infrastructure
• Transportation Modes
• Airfreight
• Motor Carriers
• Pipelines
• Railroads
• Water
• Intermodal Transportation
• Transportation Specialists
• Transportation Regulation
• Environmental Regulation
• Safety Regulation
• Economic Regulation
• Legal Classification of Carriers
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 12.1 HDT Truck Company
• Chapter 13 Transportation Management
• Rate (Pricing) Considerations
• Rate Determination
• Rate and Service Negotiations
• Modal and Carrier Selection
• Documentation
• Bill of Lading
• Freight Bill
• Freight Claims
• Making and Receiving Shipments
• Consolidating Small Shipments
• Demurrage and Detention
• Routing
• Tracking and Expediting
• Transportation Service Quality
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 13.1 Chippy Potato Chip Company
• Chapter 14 International Logistics
• Macroenvironmental Influences on International Logistics
• Political Factors
• Economic Factors
• Cultural Factors
• International Documentation
• Terms of Sale
• Group 1: Terms That Apply to Any Mode of Transport
• EXW (ExWorks)
• FCA (Free Carrier)
• CPT (Carriage Paid To)
• CIP (Carriage and Insurance Paid To)
• DAT (Delivered at Terminal)
• DAP (Delivered at Place)
• DDP (Delivered Duty Paid)
• Group 2: Terms That Apply to Sea and Inland Waterway Transport Only
• FAS (Free Alongside Ship)
• FOB (Free on Board)
• CFR (Cost and Freight)
• CIF (Cost, Insurance, and Freight)
• Methods of Payment
• International Trade Specialists
• International Freight Forwarders
• Nonvessel-Operating Common Carriers
• Export Management Companies
• Export Packers
• Transportation and Inventory Considerations in International Logistics
• Ocean Shipping
• Shipping Conferences and Alliances
• International Airfreight
• Surface Transport Considerations
• International Trade Inventories
• Logistics Performance Index
• Summary
• Key Terms
• Questions for Discussion and Review
• Suggested Readings
• CASE 14.1 Nürnberg Augsburg Maschinenwerke (N.A.M)
• Glossary
• Name Index
• Subject Index