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• Title Page
• Copyright Page
• Dedication
• Brief Contents
• Contents
• Preface
• Acknowledgements
• Publisher’s acknowledgements
• Part I The essentials of designing user experience
• Introduction to Part I
• 1 An introduction to user experience
• Aims
• 1.1 The variety of UX
• 1.2 The concerns of UX
• 1.3 Being digital
• 1.4 The skills of the UX designer
• 1.5 Why being human-centred is important
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 2 PACT: a framework for designing UX
• Aims
• 2.1 Introduction
• 2.2 People
• 2.3 Activities
• 2.4 Contexts
• 2.5 Technologies
• 2.6 Scoping a problem with PACT
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 3 The process of human-centred UX design
• Aims
• 3.1 Introduction
• 3.2 The process of UX design
• 3.3 Developing personas
• 3.4 Developing scenarios
• 3.5 Using scenarios throughout design
• 3.6 A scenario-based UX design method
• 3.7 Case study. Secret City: Edinburgh
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 4 Cross-channel UX
• Aims
• 4.1 Introduction
• 4.2 The elements of UX
• 4.3 User journeys
• 4.4 Cross-channel UX
• 4.5 Information architecture
• 4.6 Example: commuting to work
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 5 Usability
• Aims
• 5.1 Introduction
• 5.2 Accessibility
• 5.3 Usability
• 5.4 Acceptability
• 5.5 Design principles
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 6 Experience design
• Aims
• 6.1 Introduction
• 6.2 Engagement
• 6.3 Designing for pleasure
• 6.4 Aesthetics
• 6.5 Lifestyle
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• Part II Techniques for designing UX
• Introduction to Part II
• 7 Understanding
• Aims
• 7.1 Requirements
• 7.2 Participative design
• 7.3 Interviews
• 7.4 Questionnaires
• 7.5 Probes
• 7.6 Card sorting techniques
• 7.7 Working with groups
• 7.8 Fieldwork: observing activities in situ
• 7.9 Artefact collection and ‘desk work’
• 7.10 Data analysis
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 8 Envisionment
• Aims
• 8.1 Finding suitable representations
• 8.2 Sketching for ideation
• 8.3 Visualizing look and feel
• 8.4 Mapping the interaction
• 8.5 Wireframes
• 8.6 Prototypes
• 8.7 Envisionment in practice
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 9 Design
• Aims
• 9.1 Introduction
• 9.2 UX design
• 9.3 Metaphors and blends in design
• 9.4 Conceptual design
• 9.5 Physical design
• 9.6 Designing interactions
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 10 Evaluation
• Aims
• 10.1 Introduction
• 10.2 Data analytics
• 10.3 Expert evaluation
• 10.4 Participant-based evaluation
• 10.5 Evaluation in practice
• 10.6 Evaluation: further issues
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 11 Task analysis
• Aims
• 11.1 Goals, tasks and actions
• 11.2 Task analysis and systems design
• 11.3 Hierarchical task analysis
• 11.4 GOMS: a cognitive model of procedural knowledge
• 11.5 Structural knowledge
• 11.6 Cognitive work analysis
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 12 Visual interface design
• Aims
• 12.1 Introduction
• 12.2 Graphical user interfaces
• 12.3 Interface design guidelines
• 12.4 Psychological principles and interface design
• 12.5 Information design
• 12.6 Visualization
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 13 Multimodal interface design
• Aims
• 13.1 Introduction
• 13.2 Multimodal interaction
• 13.3 Using sound at the interface
• 13.4 Tangible interaction
• 13.5 Gestural interaction and surface computing
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• Part III Contexts for designing UX
• Introduction to Part III
• 14 Designing apps and websites
• Aims
• 14.1 Introduction
• 14.2 Website and app development
• 14.3 The information architecture of apps and websites
• 14.4 Navigation design for apps and websites
• 14.5 Case study: designing the Robert Louis Stevenson website
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 15 Social media
• Aims
• 15.1 Introduction
• 15.2 Background ideas
• 15.3 Social networking
• 15.4 Sharing with others
• 15.5 The developing web
• Summary and key points
• Further reading
• Web links
• Comments on challenges
• 16 Collaborative environments
• Aims
• 16.1 Introduction
• 16.2 Issues for cooperative working
• 16.3 Technologies to support cooperative working
• 16.4 Collaborative virtual environments
• 16.5 Case study: developing a collaborative tabletop application
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 17 AI: artificial intelligence and interface agents
• Aims
• 17.1 Artificial intelligence (AI)
• 17.2 Interface agents
• 17.3 Adaptive systems
• 17.4 An architecture for agents
• 17.5 Applications of agent-based interaction
• 17.6 Avatars, robots and conversational agents
• 17.7 Case study: companions
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 18 Ubiquitous computing
• Aims
• 18.1 Ubiquitous computing
• 18.2 Information spaces
• 18.3 Blended spaces
• 18.4 Home environments
• 18.5 Case study: navigating WSNs
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 19 Mobile computing
• Aims
• 19.1 Introduction
• 19.2 Context awareness
• 19.3 Understanding in mobile computing
• 19.4 Designing for mobiles
• 19.5 Evaluation for mobile computing
• 19.6 Case study: evaluation of navigating a WSN
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 20 Wearable computing
• Aims
• 20.1 Introduction
• 20.2 Smart materials
• 20.3 Material design
• 20.4 From materials to implants
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• Part IV Foundations of UX design
• Introduction to Part IV
• 21 Memory and attention
• Aims
• 21.1 Introduction
• 21.2 Memory
• 21.3 Attention
• 21.4 Human error
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 22 Affect
• Aims
• 22.1 Introduction
• 22.2 Psychological theories of emotion
• 22.3 Detecting and recognizing emotions
• 22.4 Expressing emotion
• 22.5 Potential applications and key issues for further research
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 23 Cognition and action
• Aims
• 23.1 Human information processing
• 23.2 Situated action
• 23.3 Distributed cognition
• 23.4 Embodied cognition
• 23.5 Activity theory
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 24 Social interaction
• Aims
• 24.1 Introduction
• 24.2 Human communication
• 24.3 People in groups
• 24.4 Presence
• 24.5 Culture and identity
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• 25 Perception and navigation
• Aims
• 25.1 Introduction
• 25.2 Visual perception
• 25.3 Non-visual perception
• 25.4 Navigation
• Summary and key points
• Exercises
• Further reading
• Web links
• Comments on challenges
• References
• Index
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• K
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V
• W
• X
• Y
• Z
• Back Cover