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• Cover
• Contents
• Title Page
• Copyright
• 1: Operations Management in Context
• Introduction
• Basic principles of operations systems performance
• The scope of operations management
• The evolution of operations management
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 2: Designing Business Processes
• Introduction
• Capacity management
• Aggregate planning
• Three ways of reconciling capacity and demand
• Location choices
• Classification and features of operations systems
• Job systems
• Batch systems
• Flow systems
• Other types of operations systems
• Facilities layout
• Basic layout types
• The system design process
• Contemporary forms of process designs
• Group technology and cellular manufacturing
• Autonomous group working
• Differences between service and manufacturing business process design
• Process mapping
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 3: Designing Products and Services
• Introduction
• New products
• Managing the design process
• Quality function deployment
• ‘Simultaneous’ or ‘Concurrent’ design
• Design for operations
• Product redesign and value analysis
• Familiarization
• Speculation
• Evaluation
• Recommendation
• Implementation
• Product liability
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 4: The Transfer of Technology
• Introduction
• Vertical and horizontal transfer
• The components of technology transfer
• Technology transfer contexts
• Theories of technology transfer
• Contemporary theory
• Dimensions of technology transfer
• Elements in the transfer process
• The (many) mechanisms of technology transfer
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 5: Controlling Enterprise Resources
• Introduction
• Section 1 – operations planning and control
• Control theory
• Capacity management
• Aggregate planning
• Forecasting demand
• Scheduling
• Optimized production technology (OPT)
• Section 2 – inventory and materials management
• Purchasing and inventory management
• Stock control parameters
• Demand (A)
• Ordering costs (Co)
• Storage costs (iCm)
• Service levels
• Reorder level policy
• Reorder cycle policy
• Statistical inventory control in practice
• Materials requirements planning (MRP)
• The Master Production Schedule (MPS)
• The Bill of Material (BOM)
• The Inventory Status File
• The MRP algorithm
• Operation of an MRP system
• MRP in practice
• Manufacturing Resources Planning (MRPII)
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 6: Developing Lean Operations
• Introduction
• What is ‘lean’
• ‘Push’ versus ‘pull’ logistics
• The JIT concept
• Internal JIT systems
• JIT supply
• Continuous improvement and quality
• Implementing JIT
• Supply Chain Management
• Lean and the MIT research project
• Running the operations
• Lean design
• Lean supply management
• Dealing with customers in lean operations
• Agile manufacturing
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 7: Managing Projects
• Introduction
• Project planning
• Project scheduling
• Program Evaluation and Review Technique (PERT)
• Project control
• Organizational issues in project management
• Responsibilities of the project manager
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 8: Managing Operations Strategically
• Introduction
• What is strategy?
• The role of strategy in operations management
• Hayes and Wheelwright
• Structured approaches to formulating manufacturing strategy
• Hill’s framework for analysing manufacturing strategy
• The DTI/Cambridge group methodology
• Strategy and the product life cycle
• Achieving a strategic edge in operations
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 9: Managing Quality Systems
• Introduction
• Definitions of quality
• Quality systems
• International quality standards
• The responsibility and organization for quality
• Supplier/customer relationship
• Measuring quality
• Statistical Process Control (SPC)
• Acceptance sampling
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 10: Improving the Operations
• Introduction
• Writers on quality management
• Summarizing the writers on quality
• Programmes for quality improvement
• Criticisms of quality improvement programmes
• Quality award schemes
• Summary
• Further reading
• Useful internet sites
• Useful academic journal articles
• 11: Making It All Work!
• Introduction
• Making it all work
• Summary
• Selected References
• Index