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• Cover
• Half-Title
• Title
• Copyright
• Contents
• List of Contributors
• Preface to the Fourth Edition
• Acknowledgements
• 1 Hosting traditional and niche events in sport, recreation, and tourism: Knowledge required for success in practice
• Pursue perspicacity
• Nurture your flexibility effect
• Understand niche and traditional events
• Niche events
• Traditional events
• Build your bank of knowledge for hosting niche and/or traditional events
• Common knowledge
• Advancement knowledge
• Plan to advance your common and advancement knowledge
• Conclusion: So, what do you need to know to build for success in sport, recreation, and tourism event management?
• Chapter questions
• References
• 2 Building fundamental knowledge to be a facilitator of events
• Facilitation by Amy Cunningham
• What is facilitation?
• Facilitating communication requirements
• Facilitating group communication requirements: the case of group rhythm and facilitation
• Facilitating knowledge transfer
• Facilitating event structures for governance by Joanne MacLean
• Event structures
• Theoretical dimensions of event structures
• Principles in event structures
• Application of theory and principles in event structures
• Conclusions
• Chapter Questions
• References
• 3 The development phase of the event planning model
• Facilitating the development of event goals and objectives
• Examples of event goals and objectives
• Facilitating event policy development
• Facilitating policy congruence
• Assignment A – Staff and volunteer training program
• Assignment B – Event contracts
• Assignment C – Event permits and liability insurance
• Assignment D – The event communication system
• Example: Policy becomes praxis
• Assignment E – The event communication system
• The challenge of facilitating policy statements into practice
• Facilitating event volunteer management by Lorne Adams
• A volunteer management program
• Conclusions
• Chapter questions
• References
• 4 The event operational planning phase of the event planning model
• Mechanism 1: The cultivation of the operational planning network
• Application of contingency theory
• Application of complexity theory
• Application of dissipative structures
• Application of agency theory
• Application of the theory of marginal gains
• Mechanism 2: Generating written operational plans
• The written event operational plan: Establishing a design format
• Logical operational planning
• Sequential operational planning
• Detailed operational planning
• Assignment A: Level 3 planning
• Mechanism 3: The inclusion of contingency and emergency plans
• Assignment B: Contingency issues
• Mechanism 4: Update and test the communication system
• Assignment C: Develop a diagram of the communication structure
• Mechanism 5: Establish meeting agendas
• Assignment D: Meeting agenda development
• Mechanism 6: Integrating the operational plans between event components
• Assignment E: Integration of operational plans
• Mechanism 7: Prepare for event issues and political ‘games’ with a guiding ethical statement
• Mechanism 8: Preparing for the activation of the operational plans
• Mechanism 9: Practice to develop your operational planning skills
• Conclusions
• Chapter questions
• Appendix A: Case study – An event volunteer management operational plan
• Case assignment
• Appendix B: Case study – Segments of operational plan for event transportation
• Appendix C: Case study – Sections of operational plan on the hospitality component
• 5 Issues and management strategies in event operational planning
• Defining issues management
• Knowledge in issues management
• Best practices
• Events as legacies
• Event issues and management strategies
• Timing issues
• Accountability/authority issues
• Knowledge management issues
• Funding issues
• Relationship issues
• Turnover of staff/volunteer’s issues
• Case assignments
• What can event managers do about arising event issues?
• Conclusions
• Chapter questions
• Appendix: A research strategy for determining event issues and strategies
• A modified Delphi research technique
• The interview and questionnaire framework
• The Delphi participants
• Data analysis
• 6 The event implementation, monitoring, and management phase of the event planning model
• Implementation: executing the plan
• Disseminating implementation requirements and hosting production meetings
• Monitoring the dynamic and fluid operational environment
• Managing operational plan implementation
• Overcome foreseeable failure when managing deviations from the plan
• Predetermine the decision-making team and process
• Programmed and non-programmed decisions
• Inherent implementation, monitoring, and management issues in operational network practice
• Issue: operational plan detail and implementation performance
• Issue: implementation knowledge and performance
• Issue: Deviations from the plan
• Issue: Implementation conflict
• Issue: Implementation communication
• Conclusions
• Chapter questions
• References
• 7 The event evaluation and renewal phase of the event planning model
• Background knowledge for the event manager
• What is an evaluation?
• Why is evaluation necessary?
• What are the key evaluation questions to ask?
• What are the other areas of consideration when designing an evaluation?
• What is the role of theory in evaluating events
• What are the general steps for conducting evaluations and making decisions?
• The Three Horizons for event renewal and growth over time
• Conclusions
• Chapter questions
• References
• 8 Safeguarding the natural environment in event management
• What is environmental sustainability?
• Why is environmental sustainability important in event management?
• Environmental change, vulnerability, and the need for resilience and adaptation for sport, recreation, and tourism events
• Roles and responsibilities for environmental sustainability in event management
• The triple top line and the triple bottom line
• Life cycle assessment
• Carbon footprint
• Ecological footprint
• Assignment A: Understanding event-related, environmentally focused organizations
• Assignment B: Event decision-making for environmental sustainability
• Assignment C: Ace Corporation Triathlon Group (ACTG) sustainability ownership and accountability
• Assignment D: Using a carbon footprint to minimize accommodation impact
• Conclusions
• Chapter questions
• References
• 9 Environmental sustainability in sport, recreation, and tourism: “You ain’t seen nothing yet”
• Calls to enact environmental sustainability
• Sport, recreation, and tourism environmental sustainability in practice
• Events and network relationships that aid in environmental sustainability
• Events and environmental awareness programs
• Event actions toward carbon neutrality to improve air quality
• Event facilities and environmental sustainability
• Event facilities and renewable energy
• Event facilities generating waste mitigation and efficiencies
• Event facilities and water safeguards
• Events and other environmental strategies
• Research in event sport, recreation, and tourism environmental sustainability
• Moving forward in event environmental sustainability
• Apply appreciative theory for a mindset that seeks solutions
• Embed environmental actions
• Generate leadership to guide the way forward
• Conclusions
• Chapter questions
• References
• 10 Event bidding
• What is a feasibility study?
• What is a candidature document?
• What is a bid questionnaire?
• What is a bid dossier?
• What is a bid tour?
• What are the critical factors in a successful bid?
• What is one critical factor for bid success?
• Conclusions
• Chapter questions
• References
• 11 Politics in event bidding and hosting
• What is meant by the “politics of events?”
• Politics in the decision to bid or not to bid
• Politics in the event bid phase – the committee
• Politics in the event bid phase – the proposal
• Politics in the event bid phase – the decision-makers
• Politics in the event bid transition and review phase
• Politics in the event hosting phase
• Overcoming politics in event bidding
• A key factor in managing event politics – consistent communication messaging
• A key factor in managing event politics – establishing core values
• Conclusions
• Chapter questions
• References
• 12 Facilitating quality in event management
• Can an event manager meet all requirements for quality?
• What is quality?
• Quality is defined as ruggedness and longevity in the manufacturing industry
• Definitions for quality in the service industry
• Expanded meanings of quality
• Quality is conformance to specifications
• Quality is excellence
• Quality is value
• Quality is meeting and/or exceeding customers’ expectations
• Aesthetic quality
• Functional quality
• Technical quality
• A lack of guidance for quality in event management
• Issues in creating quality statements and defining quality in event management
• Limited control over inputs influences quality
• Financial constraints influence quality
• Issues in stakeholder expectations as quality perceptions
• Contingency plans influence quality
• Assignment 1: Evaluate sample quality statements
• Quality statement for Rally in the Valley
• Quality statement for Nantou Balloon Fest
• Quality statement for Rocking on the River
• Assignment 2: Generate your quality statement for the work of an event manager
• Conclusions
• Chapter questions
• References
• 13 Conclusions
• Index