Efnisyfirlit

• Cover Page
• Half Title Page
• Title Page
• Copyright Page
• Contents
• Foreword
• Introduction
• References
• List of Contributors
• Chapter 1 Towards a theoretical understanding
• Background to the book
• Hospitality in the social domain
• Hospitality in the private domain
• Hospitality in the commercial domain
• Conclusions
• References
• Chapter 2 An anthropology of hospitality
• Structures and functions of hospitality
• Hospitality as moral obligation
• Virtues and pleasures
• Hospitality and its symbolic materials
• Hospitality in an Indian village: the case of an inter-caste feast
• Conclusions
• Notes
• References
• Chapter 3 The philosophy of hospitableness
• The good host
• Hospitable motives
• Kinds of guest
• Hospitableness as a moral virtue
• Conclusions
• References
• Chapter 4 The hospitality trades: a social history
• Accommodating travellers
• Regulating excess
• Eating and travelling as leisure activities
• Conclusions
• References
• Chapter 5 Putting up? Gender, hospitality and performance
• Hospitality as performance
• Classifying hospitality as performance
• Rules, resources and obligations
• ‘Doing’ hospitality: the hostess with the mostest?
• Taboos and etiquette in the ‘put up’ and the visit
• Your own home?
• Expectations and taboos in domestic hospitality
• Tensions in the host-guest relationship
• Stories about taboos broken
• Conclusions
• Notes
• References
• Chapter 6 Home and commercialized hospitality
• The concept of ‘home’
• The significance of gender
• Female entrepreneurship
• Host-guest dynamics
• Conclusions
• References
• Chapter 7 Mediated meanings of hospitality: television personality food programmes
• Situated and mediated culture
• Interpreting media texts — semiotic analysis
• The television personality food programme genre
• Simplicity and sophistication
• Intimacy and trust
• Conclusions
• References
• Chapter 8 Hospitality and hospitality management
• Defining hospitality
• Semantic definitions
• Evidential definitions
• Towards a synthesis
• Defining hospitality management
• Conclusions
• References
• Chapter 9 Managing hospitality operations
• Historical development
• The characteristics of commercial hospitality operations
• The complexity of operation
• The criticality of capacity utilization
• Operational complexity
• The industrialization of service
• Dealing with variation
• A customer perspective
• Conclusions
• References
• Chapter 10 Social scientific ways of knowing hospitality
• Ontology and hospitality
• Positivism in the study of hospitality
• Scientism and the unity of the scientific method
• Naturalism or phenomenalism
• Value freedom
• Instrumental knowledge
• Hermeneutics and interpretation in the study of hospitality
• Interpretation
• Critical theory and hospitality research
• Explanation 1: Received hospitality research — a closed system?
• Explanation 2: A hospitality industry prerogative in hospitality social science
• Conclusions
• References
• Chapter 11 Humour in commercial hospitality settings
• Humour defined
• Humour, hospitality and caring
• Deliberate humour
• Humour and hospitality customers/guests
• Humour and hospitality staff and managers
• Humour and the triadic relationship
• The skills of being humorous
• Unintentional humour
• Conclusions
• References
• Chapter 12 Consuming hospitality: learning from post-modernism?
• Towards a theory of post-modern hospitality
• Defining post-modernism
• Consuming hospitality in a post-modern era
• Conclusions
• References
• Chapter 13 Consuming hospitality on holiday
• Ethnography of consuming hospitality
• Mallorca — background and tourism history
• Welcome meetings
• Meeting 1 …
• Meeting 2 …
• Travels with My Aunt …
• Bar crawls …
• The interface between guest and host
• Conclusions
• Notes
• References
• Chapter 14 Working in the hospitality industry
• The context of hospitality work
• Service or servile: relationships with guests
• Who am I? Identity and hospitality work
• Managing the hospitality worker
• Conclusions
• References
• Chapter 15 Education for hospitality
• Origins and early influences
• Current provision and curriculum
• The hospitality curriculum
• Hospitality knowledge
• Future directions and dangers
• References
• Index