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• Cover
• Dedication
• Title Page
• Copyright
• Brief Contents
• Detailed Contents
• Preface
• Acknowledgments
• 1. Introducing Information Systems Project Management
• 1.1. What Is an Information System?
• 1.2. What Is Project Management?
• 1.3. Why “Information Systems” Project Management?
• 1.4. Project Management in Modern Organizations
• 1.5. Principles, Techniques, and Tools
• 1.6. Information Systems Project Life Cycle
• 1.7. Stakeholders
• 1.8. Project Management and Ethics
• 1.9. Text Content and Objectives
• 1.10. Interview With a Project Manager
• 1.11. Chapter Summary
• Appendix to Chapter 1: Codes of Behavior
• 2. Aligning the Information Systems Project With Organizational Goals
• 2.1. Project Management Portfolio
• 2.2. Setting Priorities for Project Management
• 2.3. What Is a Strategic Plan?
• 2.4. A Strategic Plan and Information Systems Project Management
• 2.5. Organizational Mission, Goals, and Objectives
• 2.6. Planning
• 2.7. Achieving Alignment
• 2.8. Project Proposal and Management Support
• 2.9. Public Relations
• 2.10. Change Management
• 2.11. Interview With a Project Manager
• 2.12. Chapter Summary
• Appendix to Chapter 2: IT Failure in Australia
• 3. Using an Information Systems Development Methodology
• 3.1. What Is an Information Systems Development Methodology?
• 3.2. Structured Systems Analysis and Design Method (SSADM)
• 3.3. Dynamic Systems Development Method (DSDM)
• 3.4. Software Development
• 3.5. Issues
• 3.6. Interview With a Project Manager
• 3.7. Chapter Summary
• Appendix to Chapter 3: Do IS and IT Matter? Whose Side Are You On?
• 4. Defining Project Scope
• 4.1. Requirements Definition
• 4.2. Project Scope
• 4.3. Work Breakdown Structure
• 4.4. Work Breakdown Structure as a Management Tool
• 4.5. Work Breakdown Structure Approach
• 4.6. Assigning Responsibility
• 4.7. Structured Walkthroughs
• 4.8. Programs and Projects
• 4.9. Interview With a Project Manager
• 4.10. Chapter Summary
• Appendix to Chapter 4: Hendrich Electronics Incorporated
• 5. Estimating Project Costs and Benefits
• 5.1. Estimating Costs and Benefits
• 5.2. Project Value
• 5.3. Resource Estimates
• 5.4. Estimating Software Development Costs
• 5.5. Multiple Estimates
• 5.6. Phase Estimating
• 5.7. Practical Considerations
• 5.8. Software and Group Decision Support Systems
• 5.9. Interview With a Project Manager
• 5.10. Chapter Summary
• Appendix to Chapter 5: Customer Relationship Management at MedicalCo
• 6. Managing Information Systems Project Time and Resources
• 6.1. Time as a Resource
• 6.2. Monitoring Time
• 6.3. Project Activity Network
• 6.4. Critical Path Analysis
• 6.5. Estimating Activity Duration
• 6.6. Resource Implications
• 6.7. Avoiding Project Delay
• 6.8. Interview With a Project Manager
• 6.9. Chapter Summary
• Appendix to Chapter 6: An Introduction to Microsoft Project
• 7. Leading Information Systems Projects
• 7.1. Trust
• 7.2. Communication Skills
• 7.3. Planning
• 7.4. Stress Management
• 7.5. Conflict Management
• 7.6. Essential Skills and Qualities of Effective Project Managers
• 7.7. Being a Good Team Member
• 7.8. Careers in Project Management
• 7.9. Interview With a Project Manager
• 7.10. Chapter Summary
• Appendix to Chapter 7: NGC Natural Gas Company
• 8. Developing the Project Plan
• 8.1. Purpose of a Project Plan
• 8.2. Project Planning Process
• 8.3. Planning and Project Success
• 8.4. Practical Considerations
• 8.5. Projects in Controlled Environments (PRINCE)
• 8.6. Interview With a Project Manager
• 8.7. Chapter Summary
• Appendix to Chapter 8: London Ambulance—From Failure to Success
• 9. Forming the Project Team
• 9.1. Team as a Core of Activity
• 9.2. Teamwork Attitudes
• 9.3. Team and Project Success
• 9.4. Team Development
• 9.5. Team and Project Execution
• 9.6. Interview With a Project Manager
• 9.7. Chapter Summary
• Appendix to Chapter 9: The Sarbanes–Oxley Act
• 10. Assessing Project Risk
• 10.1. Sources of Information Systems Project Risks
• 10.2. Identifying Information Systems Project Risks
• 10.3. Evaluating Information Systems Project Risks
• 10.4. Responding to Project Risks
• 10.5. Implementing Responses to Risks
• 10.6. Focusing on the Benefits
• 10.7. Interview With a Project Manager
• 10.8. Chapter Summary
• Appendix to Chapter 10: How to Transform a Failing Project
• 11. Outsourcing and Offshoring Information Systems Projects
• 11.1. Outsourcing IS Activities
• 11.2. Offshoring IS Activities
• 11.3. Risks in Offshore Outsourcing IS Activities
• 11.4. Opportunities and Challenges
• 11.5. The Management of Offshore Information Systems Projects
• 11.6. Interview With a Project Manager
• 11.7. Chapter Summary
• Appendix to Chapter 11: Beltech Incorporated
• 12. Ensuring Project Quality
• 12.1. Quality Matters
• 12.2. Quality Management
• 12.3. International Quality Standards
• 12.4. Capability Maturity Model (CMM)
• 12.5. Quality Planning
• 12.6. Quality-Control Techniques
• 12.7. Statistical Quality Control
• 12.8. Interview With a Project Manager
• 12.9. Chapter Summary
• Appendix to Chapter 12: IT Project Management at A-BANK (Part 1)—Implementation
• 13. Measuring Project Success
• 13.1. Project Failure
• 13.2. Evaluating Information Systems: A Broader View
• 13.3. Causes of Failure
• 13.4. Project Success
• 13.5. User Satisfaction
• 13.6. Perceived Usefulness
• 13.7. Interview With a Project Manager
• 13.8. Chapter Summary
• Appendix to Chapter 13: IT Project Management at A-BANK (Part 2)—Evaluation
• 14. Closing the Project
• 14.1. Administrative Closure
• 14.2. Performance Appraisal
• 14.3. Information Systems Project Audit
• 14.4. Interview With a Project Manager
• 14.5. Chapter Summary
• Appendix to Chapter 14: Reflections on IS Project Management
• Index
• About the Authors