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• Title Page
• Copyright
• Dedication
• About the Authors
• Brief Contents
• Contents
• Preface
• Chapter 1. Managing in the Digital World
• Managing In The Digital World: Open Innovation
• Information Systems Today
• The Emergence of the Digital World
• Globalization and Societal Issues in the Digital World
• Coming Attractions: Memory Crystals
• Digital Density and the Digital Future
• Green It: The Green Internet of Things
• Information Systems Defined
• Data: The Root and Purpose of Information Systems
• Hardware, Software, and Telecommunications Networks: The Components of Information Systems
• People: The Builders, Managers, and Users of Information Systems
• Security Matters: Ransomware
• Organizations: The Context of Information Systems
• When Things Go Wrong: Technology Addiction
• The Dual Nature of Information Systems
• Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
• Case in Point: An Information System That Works: FedEx
• Ethical Dilemma: The Social and Environmental Costs of the Newest Gadgets
• Information Systems for Competitive Advantage
• IS Ethics
• Information Privacy
• Intellectual Property
• The Need for a Code of Ethical Conduct
• Industry Analysis: Business Career Outlook
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Apple
• Case 2 Healthcare Is
• Chapter 2. Gaining Competitive Advantage Through Information Systems
• Managing In The Digital World: Startups and New Business Models
• Enabling Organizational Strategy Through Information Systems
• Organizational Decision-Making Levels
• Organizational Functional Areas
• Information Systems for Automating: Doing Things Faster
• Information Systems for Organizational Learning: Doing Things Better
• Information Systems for Supporting Strategy: Doing Things Smarter
• Identifying Where to Compete: Analyzing Competitive Forces
• Identifying How to Compete: Choosing a Generic Strategy
• Identifying How to Compete: Resources and Capabilities
• Identifying How to Compete: Analyzing the Value Chain
• Green It: IoT, AI, and Environmental Sustainability
• The Role of Information Systems in Value Chain Analysis
• The Technology/Strategy Fit
• Business Models in the Digital World
• Digital Density: Digital Nomads
• Revenue Models in the Digital World
• When Things Go Wrong: The Pains of Uber in China
• Platform-Based Business Models and the Sharing Economy
• Service-Based Business Models
• Ethical Dilemma: The Ethics of the Sharing Economy
• Valuing Innovations
• The Need for Constant IS Innovation
• Successful Innovation Is Difficult
• Open Innovation
• The Innovation Process
• Innovation and the Lean Startup Methodology
• Coming Attractions: Augmented Shopping Experiences
• Organizational Requirements for Innovation
• Security Matters: Swift Theft
• Startups and Crowdfunding
• Industry Analysis: Education
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 The Enduring Success of LinkedIn: From Job Search to an All-Round Professional Networking Pla
• Case 2 Streaming Video
• Chapter 3. Managing the Information Systems Infrastructure and Services
• Managing In The Digital World: From Google to Alphabet
• The IS Infrastructure
• Digital Density: Contact Tracing
• Applications and Databases Supporting Business Processes
• Ethical Dilemma: Putting People’s Lives Online
• Is Infrastructure Components
• Hardware
• System Software
• Storage
• Coming Attractions: Gamers Fighting Diseases?
• Networking
• Green It: Alphabet Renewables
• Data Centers
• Key Drivers for Evolving the IS Infrastructure
• Rapid Obsolescence and Shorter IT Cycles
• Big Data and Rapidly Increasing Storage Needs
• Demand Fluctuations
• Increasing Energy Needs
• Lean Startups and the Need for Agility
• Cloud Computing
• When Things Go Wrong: Old and Dirty Energy Drives Global Internet Growth
• What Is Cloud Computing?
• Managing the Cloud
• Advanced Cloud Applications
• Security Matters: Car Hacking
• Green Computing
• Industry Analysis: Movie Industry
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Singaporean Bank DBS Goes Digital
• Case 2 The Dark Web
• Chapter 4. Enabling Business-to-Consumer Electronic Commerce
• Managing In The Digital World: Taobao and the World of E-Commerce
• E-Commerce and E-Government
• Types of Electronic Commerce
• E-Government
• Managing Financial Transactions on the Web
• Business-to-Consumer E-Commerce
• Coming Attractions: The AI Hedge Fund
• E-tailing: Capabilities and Opportunities
• Benefits of E-tailing
• Ethical Dilemma: The Ethics of Reputation Management
• Drawbacks of E-tailing
• Electronic Commerce Websites and Internet Marketing
• Designing Websites to Meet Online Consumers’ Needs
• Security Matters: Too Small to Be Hacked?
• Internet Marketing
• When Things Go Wrong: Buying Likes
• Mobile Commerce, Voice Commerce, Consumer-to-Consumer EC, and Consumer-to-Business EC
• Voice Commerce
• C2C EC
• C2B EC
• Securing Payments and Navigating Legal Issues in EC
• Securing Payments in the Digital World
• Green It: Green Online Shopping
• Digital Density: Digital Payments
• Legal Issues in EC
• Industry Analysis: Retailing
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Web Analytics
• Case 2 Rocket Internet—Cloning Business Models
• Chapter 5. Enhancing Organizational Communication and Collaboration Using Social Media
• Managing In The Digital World: Facebook
• The Need for Communication and Collaboration
• Managing the Virtual Organization
• Collaboration Software
• Videoconferencing
• Green It: Solving Renewable Energy Challenges
• Intranets and Employee Portals
• The Evolving Web
• Evolving Web Capabilities
• Coming Attractions: Neural Implants
• Evolving Social Interaction
• The Evolving Workspace
• Future Web Capabilities
• Social Media and the Enterprise
• Enhancing Communication Using Social Media
• Enhancing Cooperation with Social Media
• Security Matters: Terrorism Is Winning the Social Media Battle
• Enhancing Collaboration with Social Media
• Digital Density: Leveraging Data to Go SoLoMo: Yelp
• Enhancing Connection with Social Media
• Ethical Dilemma: Anonymity, Trolling, and Cyberharassment
• Managing Social Media Applications in the Enterprise
• Organizational Issues
• When Things Go Wrong: Crowdfunding Failures
• Downsides and Dangers of Using Social Media Applications
• Industry Analysis: Social Travel Platforms
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Living in a Social Media Filter Bubble
• Case 2 Like Farming and Clickbait
• Chapter 6. Enhancing Business Intelligence Using Big Data, Analytics, and Artificial Intelligence
• Managing In The Digital World: Intelligence Through Drones
• Enhancing Organizational Decision Making
• Why Organizations Need Business Intelligence and Advanced Analytics
• Green It: Sustainability Enabled by Smart Cities
• Databases: Providing Inputs into Business Intelligence and Advanced Analytics
• When Things Go Wrong: Social Controversy—Think Before You Post
• Coming Attractions: Emotion Aware Technology
• Business Intelligence, Advanced Analytics, and Artificial Intelligence
• Business Intelligence
• Digital Density: Smarter than the Superbugs
• Advanced Analytics and Artificial Intelligence
• Ethical Dilemma: Orwellian Internet of Things
• Security Matters: You Can’t Handle the Deepfakes
• Knowledge Management and Geographic Information Systems
• Knowledge Management Systems
• Geographic Information Systems
• Industry Analysis: Healthcare
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 MI6: Intelligence Services Take to the Cloud
• Case 2 Gathering Social Intelligence
• Chapter 7. Enhancing Business Processes Using Enterprise Information Systems
• Managing In The Digital World: Amazon
• Core Business Processes and Organizational Value Chains
• Core Business Processes
• Organizational Activities Along the Value Chain
• Green It: Why Your Enterprise Systems Should Be in the Cloud
• Value Systems: Connecting Multiple Organizational Value Chains
• Enterprise Systems
• The Rise of Enterprise Systems
• Supporting Business Processes
• Ethical Dilemma: How Amazon Is Building an Ecosystem of Your Personal Data
• Coming Attractions: The Internet of Things Will Transform ERP and Organizations
• Enterprise Resource Planning
• Responding to Compliance and Regulatory Demands
• Choosing an ERP System
• Security Matters: To Update or Not to Update, That Shouldn’t Be the Question
• Enabling Business Processes Using ERP Core Components
• ERP Installation
• ERP Limitations
• Achieving Enterprise System Success
• Digital Density: Big ERP Systems Embracing Small Mobile Devices
• Secure Executive Sponsorship
• Get Help from Outside Experts
• Thoroughly Train Users
• Take a Multidisciplinary Approach to Implementations
• Evolve the Implementation
• When Things Go Wrong: Jobs Need COBOL? COBOL Needs Jobs?
• Industry Analysis: The Automobile Industry
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Software as a Service: ERP by the Hour
• Case 2 Amazon’s Automation and Technological Unemployment
• Chapter 8. Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationsh
• Managing In The Digital World: Walmart
• Supply Chain Management
• What Is a Supply Chain?
• Business-to-Business Electronic Commerce: Exchanging Data in Supply Networks
• Managing Complex Supply Networks
• Benefits of Effectively Managing Supply Chains
• Optimizing the Supply Chain Through Supply Chain Management
• When Things Go Wrong: The Chicken Sandwich War of 2019
• Developing an SCM Strategy
• Supply Chain Planning
• Green It: Nike’s Green Supply Chain
• Supply Chain Execution
• Supply Chain Visibility and Analytics
• Managing Supply Chains Using Blockchain Technology
• Customer Relationship Management
• Coming Attractions: Augmenting Supply Chain Success
• Developing a CRM Strategy
• Architecture of a CRM System
• Security Matters: Hacking Customer Data Can Protect the Most Vulnerable
• Digital Density: Using Mobile CRM to Understand Your Customers
• Ethical Dilemma: When Algorithms Discriminate
• Ethical Concerns with CRM
• Industry Analysis: Manufacturing
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Supply Chain Havoc
• Case 2 Efficiently Delivering Products over The “Last Mile”
• Chapter 9. Developing and Acquiring Information Systems
• Managing In The Digital World: The Maker Movement
• Making the Business Case
• Business Case Objectives
• The Productivity Paradox
• Making a Successful Business Case
• Green It: Project Natick—Microsoft’s Underwater Data Centers
• Coming Attractions: Harvesting Human Energy
• Presenting the Business Case
• Ethical Dilemma: Ethical App Development
• The Systems Development Process
• Custom Versus Off-the-Shelf Software
• Open Source Software
• Systems Integration: Combining Custom, Open Source, and Off-the-Shelf Systems
• IS Development in Action
• The Role of Users in the Systems Development Process
• Systems Development Controls
• Steps in the Systems Development Process
• Digital Density: Malicious Software Development
• Phase 1: Systems Planning and Selection
• Phase 2: Systems Analysis
• Phase 3: Systems Design
• Phase 4: Systems Implementation and Operation
• Repeating the SDLC: Systems Maintenance
• Other Approaches to Designing and Building Systems
• Security Matters: Mobile Cybercrime
• Acquiring Information Systems
• When Things Go Wrong: User Interface Design Inconsistency Leads to Suicide
• External Acquisition
• Outsourcing Systems Development
• Industry Analysis: Traditional Media and Advertising
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 Next Generation Identification
• Case 2 Big Data and the Elephant
• Chapter 10. Securing Information Systems
• Managing In The Digital World: Not So “Anonymous”—Activists, Hacktivists, or Just Plain Crimin
• Computer Crime
• Hacking and Cracking
• Types of Computer Criminals and Crimes
• Green It: Power Efficiency and Prioritization of Cloud Services
• Computer Viruses and Other Destructive Code
• When Things Go Wrong: The Bug That Almost Killed the Internet
• Cyberharassment, Cyberstalking, and Cyberbullying
• Software Piracy
• Cybersquatting
• Laws Against Computer Crime
• Cyberwar and Cyberterrorism
• Cyberwar
• Digital Density: Backdoors in Every Mobile Phone?
• Cyberterrorism
• Ethical Dilemma: Ethics and Cyberwar: Just Because We Can, Should We?
• Managing Information Systems Security
• Assessing Risks
• Developing a Security Strategy
• Implementing Controls and Training
• Security Matters: Back to the Future: Analog May Be the Future of Securing Critical Infrastructure
• Coming Attractions: Can We Eliminate Passwords?
• Monitoring Security
• Industry Analysis: Cybercops Track Cybercriminals
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Application Exercises
• Team Work Exercise
• Answers to the Self-Study Questions
• Case 1 SingPass: E-Government Security
• Case 2 China’s Great (Fire) Wall
• Foundations of Information Systems Infrastructure
• Foundational Topics in IS Hardware
• Input Technologies
• Processing: Transforming Inputs into Outputs
• Output Technologies
• Foundational Topics in IS Software
• System Software
• Programming Languages and Development Environments
• Foundational Topics in Networking
• Evolution of Computer Networking
• Types of Networks
• Packet Switching
• Network Standards and Protocols
• Network Technologies
• The Internet
• Foundational Topics in Database Management
• Relational Database Design
• Advanced Database Models
• Key Points Review
• Key Terms
• Review Questions
• Self-Study Questions
• Problems and Exercises
• Answers to the Foundational Hardware Self-Study Questions
• Answers to the Foundational Software Self-Study Questions
• Answers to the Foundational Networking Self-Study Questions
• Answers to the Foundational Database Self-Study Questions
• Acronyms
• Glossary
• Name Index
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• Organization Index
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• Subject Index
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