Efnisyfirlit

• Title Page
• Copyright
• Dedication
• Brief Contents
• Contents
• Preface
• Part 1: Understanding the Business Landscape Facing Global Managers
• Chapter 1. Evaluating the Global Business Environment
• Opening Profile: Businesses Battle Brexit Bureaucracy
• The Global Business Environment
• Globalization
• Global Trends
• Globalization and Emerging Markets
• Backlash against Globalization
• Effects of Institutions on Global Trade
• Effects of Globalization on Corporations
• Small and Medium-Sized Enterprises (SMEs)
• The Globalization of Human Capital
• Regional Trading Blocs
• Under the Lens: South-East Asia Wakes Up to Power of Corporate Competition
• Comparative Management in Focus: China Loses Its Allure
• Other Regions in the World
• The Global Manager’s Role
• The Political and Economic Environment
• Political Risk
• Political Risk Assessment
• Managing Political Risk
• Managing Terrorism Risk
• Economic Risk
• The Legal Environment
• Contract Law
• Other Regulatory Issues
• The Technological Environment
• The Globalization of Information Technology
• Management in Action: Google to Set Up German Team to Tackle Privacy and Safety Issues
• Global E-Business
• Developing Skills to Enhance Your Career
• Communication
• Critical Thinking
• Collaboration
• Knowledge Application/Analysis
• Business Ethics/Social Responsibility
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercise
• Case Study: The European Union versus Indonesia: An Uncomfortable TradeWar
• Endnotes
• Chapter 2. Corporate Social Responsibility, Ethics, and Sustainability
• Opening Profile: Samsung Finally Apologises to Its Workers around the World Struck Down by Disease
• The Social Responsibility of MNCs
• CSR: Global Consensus or Regional Variation?
• From CSR to Shared Value?
• Under the Lens: Speciality Products, Support and Shared Value are Key to Success: India
• MNC Responsibility toward Human Rights
• Comparative Management in Focus: Doing Business in China—Censorship, Human Rights, and the Challen
• Management in Action: “Impact Beyond Numbers”—GoodWeave’s Global Solution to Child Labor
• Ethics in Global Management
• Bribery
• Under the Lens: SAP Alerts US to South Africa Kickback Allegations
• Ethics in Uses of Technology
• Making the Right Decision
• Under the Lens: Volkswagen under the Spotlight
• Managing Interdependence
• Foreign Subsidiaries in the United States
• Managing Subsidiary–Host Country Interdependence
• Managing Environmental Interdependence and Sustainability
• Implementing Sustainability Strategies
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercise
• Case Study: Facebook Faces Fresh Probe after Photo Leak
• Endnotes
• Comprehensive Cases
• Case 1. Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the Way?
• Case 2. ‘Enrich Not Exploit’: Can New CSR Strategy Help Body Shop Regain Glory?
• Part 2: Managing across Cultures
• Chapter 3. How Cultural Factors Affect Management
• Opening Profile: TikTok: Paving the Way for Short Video–Making Apps in India
• Culture and Its Effects on Organizations
• Societal Culture
• Organizational Culture
• Culture’s Effects on Management
• Influences on National Culture
• Under the Lens: Religion and the Workplace
• Cultural Value Dimensions
• Project GLOBE Cultural Dimensions
• Cultural Clusters
• Hofstede’s Value Dimensions
• Trompenaars’s Value Dimensions
• Consequence or Cause?
• Critical Operational Value Differences
• The Internet and Culture
• Under the Lens: Seoul Fights Back against Workaholic Culture: Labour Law
• Management in Action: A Cultural Revolution Is Changing India, One Open-Plan Office at a Time: Offic
• Developing Cultural Profiles
• Comparative Management in Focus: Profiles in Culture—Japan, Germany, Latin America
• Culture and Management Styles around the World
• Under the Lens: Doing Business in Brazil—Language, Culture, Customs, and Etiquette
• Saudi Arabia
• Chinese Family Small Businesses
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercises
• Case Study: An Australian Manager in an American Company
• Endnotes
• Chapter 4. Cross-Cultural Communication
• Opening Profile: The Impact of Social Media on Global Business
• The Communication Process
• Cultural Noise in the Communication Process
• The Culture–Communication Link
• Trust in Communication
• Trust in the Digital Age
• The GLOBE Project
• Cultural Variables in the Communication Process
• Under the Lens: Communicating in India—Language, Culture, Customs, and Etiquette
• Second Language Use
• Under the Lens: Native English Speakers Must Learn How They Come Across
• Nonverbal Communication
• Under the Lens: Communicating Italian Style
• Context
• Management in Action: A Guide to(Mis) communication
• Comparative Management in Focus: Communicating with Arabs
• Communication Channels
• Information Technology: Going Global and Acting Local
• Managing Cross-Cultural Communication
• Developing Cultural Sensitivity
• Careful Encoding
• Selective Transmission
• Careful Decoding of Feedback
• Follow-Up Actions
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercise
• Case Study: Italy’s D&G in China: Fashion Show Canceled in Shanghai Following Scandal
• Endnotes
• Chapter 5. Decision-Making and Negotiating across Cultures
• Opening Profile: Hitachi Looksfor Deal with ABB on Power Grids Business
• Negotiation
• The Negotiation Process
• Stage One: Preparation
• Negotiating Teams
• Variables in the Negotiation Process
• Stage Two: Relationship Building
• Nontask Sounding
• Stage Three: Exchanging Task-Related Information
• Stage Four: Persuasion
• Stage Five: Concessions and Agreement
• Understanding Negotiation Styles
• Successful Negotiators around the World
• Comparing Profiles
• Managing Negotiation
• Dealing with Translators
• Using the Internet to Support Negotiations
• Managing Conflict Resolution
• Comparative Management in Focus: Negotiating with the Chinese
• Context in Negotiations
• Decision Making
• The Influence of Culture on Decision Making
• Under the Lens: Ryanair Secures UK Licence in Preparation for No-Deal Brexit
• Management in Action: Spotify’s Plan to Beat Apple: Sign the Rest of the World
• Approaches to Decision Making
• Comparative Management in Focus: Decision Making in Japanese Companies
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercises: Multicultural Negotiations
• Case Study: Economic Diplomacy: Normalizing Relations between the UAE and Israel
• Endnotes
• Comprehensive Cases
• Case 3. Cross-Cultural Challenges for a Singaporean Expatriate in Zurich
• Case 4. Anuj Pathak Returns to India
• Part 3: Strategic Planning and Implementation for Cross-Border Operations
• Chapter 6. Developing Strategy
• Opening Profile: SHEIN: Conquering Global Fashion through Social Media
• Reasons for Going International
• Reactive Reasons
• Management in Action: Why Dyson Is Shifting Its HQ to Singapore
• Proactive Reasons
• Comparative Management in Focus: Global Companies Take Advantage of Growth Opportunities in Africa
• Challenges When Going International
• Strategic Formulation Process
• Steps in Developing Strategies
• Step 1. Establish Mission and Objectives
• Step 2. Assess External Environment
• Competitive Analysis
• Porter’s Five Forces Industry-Based Model
• Step 3. Analyze Internal Factors
• Step 4. Evaluate Global and International Strategic Alternatives
• Approaches to World Markets
• Transnational Strategies
• Using E-Business for Global Expansion
• Step 5. Evaluate Entry Strategy Alternatives
• Strategic Planning for Emerging Markets
• Management in Action: Strategic Planning for Emerging Markets
• Under the Lens: Revolut’s Russian Founder Stirs Up Lithuania’s Fintech Debate
• Step 6. Decide on Strategy
• Timing Entry and Scheduling Expansions
• Foreign Direct Investment Decisions under High Uncertainty
• The Influence of Culture on Strategic Choices
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercises
• Case Study: The Netherlands Surprises EU Rivals in the Race for Brexit Spoils
• Endnotes
• Chapter 7. Implementing Strategy
• Opening Profile: Deal with Ericsson Signals a Shift in Malaysia’s 5G Strategic Alliances
• Strategic Alliances
• Joint Ventures
• Non-equity Strategic Alliances
• Global Strategic Alliances
• Global and Cross-Border Alliances: Motivations and Benefits
• Challenges in Implementing Global Alliances
• Implementing Alliances between SMEs and MNCs
• Guidelines for Successful Alliances
• Implementing Strategy
• Comparative Management in Focus: Joint Ventures in the Russian Federation
• Implementing Strategies for SMEs
• Under the Lens: Breaking Down Barriers for Small or Medium-Sized Enterprises (SMEs)
• Implementing a Global Sourcing Strategy: From Offshoring to Next-Shoring?
• Under the Lens: Ford to Use Blockchain in Pilot to Trace Cobalt Mined in Congo
• Implementing Strategies for Emerging Economy Firms
• Challenges in Implementing Strategies in Emerging Markets
• Management in Action: Infosys’s Path from Emerging Start-up to Emerging MNC
• Managing the Firm’s Performance in International Joint Ventures
• Knowledge Management in IJVs
• Government Influences on StrategicImp lementation
• Cultural Influences on Strategic Implementation
• E-Commerce Impact on Strategy Implementation
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercise
• Case Study: German Brands PUMA and adidas Compete to Win Sportswear Footfall in India
• Endnotes
• Chapter 8. Organizing for Global Operations
• Opening Profile: UNIQLO’s Business Model and Organizational Strategy for Global Expansion
• Organizational Structure
• Evolution and Change in MNC Organizational Structures
• Integrated Global Structures
• Management in Action: Volkswagen Makes Sweeping Changes to Management and Structure
• Organizing for Globalization
• Dual Headquarters
• Under the Lens: Unilever Backs Down on Plan to Move Headquarters from UK
• Organizing to Be Global, Act Local
• Under the Lens: Yum China Battles McDonald’s in China
• Emergent Structural Forms
• Teams as a Global–Local Structure
• Comparative Management in Focus: Changing Organizational Structures of Emerging Market Companies
• Business Groups
• Organizational Structure in the Digital Economy
• Platform-Based teaming
• Centralization and Decentralization
• Changing Role of the Headquarters
• Digital Organizational Readiness
• The Global E-Corporation Network Structure
• The Transnational Corporation (TNC) Network Structure
• Choice of Organizational Form
• Organizational Change and Design Variables
• Control Systems for Global Operations
• Direct Coordinating Mechanisms
• Indirect Coordinating Mechanisms
• Managing Effective Monitoring Systems
• The Appropriateness of Monitoring and Reporting Systems
• The Role of Information Systems
• Evaluation Variables across Countries
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercises
• Case Study: Alliances Are More Crucial Than Ever for Automakers’ Survival, but Can They Work Toget
• Endnotes
• Comprehensive Cases
• Case 5. Amazon.com in China: Can Elaine Chang Crack the Chinese Market?
• Case 6. Souq.com and the Battle for the Future of E-Commerce in the MENA Region
• Case 7. Coming to America: A Successful Japanese Acquisition in Global Business
• Part 4: Managing Global Human Resources
• Chapter 9. International Human Resource Management
• Opening Profile: Staffing Company Operations
• The Role of IHRM in Global Strategy Implementation
• Staffing for Global Operations
• Under the Lens: Tata’s Staffing Challenges in the United States
• Managing Expatriates
• Expatriate Selection
• Expatriate Performance Management
• Under the Lens: Expatriate Employees Struggle to Readjust to Old Lives
• Comparative Management in Focus: Expatriate Performance Management Practices: Samples from Five Coun
• Global Team Performance Management
• Expatriate Training and Development
• Cross-Cultural Training
• Training Techniques
• Compensating Expatriates
• Training and Compensating Host-Country Nationals
• Training HCNs
• Management in Action: Starbucks’ Java Style Helps to Recruit, Train, and Retain Local Managers in
• Training Priorities for E-Business Development
• Compensating HCNs
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercises
• Case Study: Kelly’s Assignment in Japan
• Endnotes
• Chapter 10. Developing Global Managers and Teams
• Opening Profile: The Expat Life
• Expatriate Career Management
• Preparation, Adaptation, and Repatriation
• The Role of the Expatriate Spouse
• Under the Lens: Should I Stay or Should I Go? Overseas Jobs Demand the Extra Mile
• Expatriate Retention
• The Role of Repatriation in Developing a Global Management Cadre
• Knowledge Transfer
• Global Management Teams
• Virtual Global Teams
• Management in Action: The Emergence of a Virtual Multinational Enterprise
• Managing Transnational Teams
• The Role of Women in International Management
• Working within Local Labor Relations Systems
• The Impact of Unions on Businesses
• Under the Lens: German Manufacturer to Close Two UK Plants
• Organized Labor around the World
• Convergence versus Divergence in Labor Systems
• Adapting to Local Industrial Relations Systems
• USMCA and Labor Relations in Mexico
• Comparative Management in Focus: Labor Relations in Germany
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercise
• Case Study: Singapore Relocation Secured with an Ice Cream and a Low Tax Rate
• Endnotes
• Chapter 11. Motivating and Leading
• Opening Profile: Emirates’ Tim Clark: Leading through Thick and Thin
• Motivating
• Cross-Cultural Research on Motivation
• The Meaning of Work
• The Needs Hierarchy in the International Context
• Comparative Management in Focus: Motivation in Mexico
• Under the Lens: Bad Bosses Are Making the UK’s Productivity Puzzle Worse
• Culture and Job Motivation
• Reward Systems
• Leading
• The Global Leader’s Role and Environment
• Under the Lens: Japanese Boards Move to Open Up to Overseas Executives
• Women in Global Leadership Roles
• Under the Lens: French Companies Lead the Way on Gender Diversity
• Global Team Leadership
• The Role of Technology in Leadership
• Cross-Cultural Research on Leadership
• Management in Action: Leadership in a Digital World
• Contingency Leadership: The Culture Variable
• The GLOBE Project
• Earlier Leadership Research
• Conclusion
• Summary of Key Points
• Discussion Questions
• Application Exercises
• Experiential Exercises
• Case Study: How to Bring Cross-Cultural Teams Together
• Endnotes
• Comprehensive Cases
• Case 8. Daimler China: Facing a Media Firestorm
• Case 9. Cirque du Soleil’s Global Human Resource Management Practices
• Part 5: Integrative Section
• Integrative Term Project
• Integrative Case
• Case 10. IKEA’s Challenges in Russia
• Glossary
• Index
• A
• B
• C
• D
• E
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