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• Title Page
• Copyright
• Dedication
• Figures, Tables, and Exhibits
• Figures
• Tables
• Exhibits
• Introduction
• Acknowledgments
• About the Authors
• About the Contributors
• PART ONE: OVERVIEW OF HEALTH CARE SERVICE DELIVERY
• Chapter 1: An Overview of Health Care Delivery in the United States
• Health Care Costs
• Health Care Access
• Health Levels and Outcomes
• Health Care Quality
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 2: The Forces of Change in Health Care
• Consequences of Forty Years of Health Care Cost Escalation
• Health Care Reform
• Summary
• Key Terms
• Discussion Questions
• References
• PART TWO: THE MAJOR PLAYERS IN HEALTH CARE SERVICES
• Chapter 3: Providers of Health Care Services
• Primary Care Physicians and Primary Care Assistants
• Specialty Care Providers
• Dentists, Dental Hygienists, and Dental Assistants
• Mental Health Care Providers
• Nurses
• Radiologic and Imaging Professionals
• Allied Health Rehabilitation Professionals
• Collaboration in Health Care
• Employment Trends in the Health Care Sector
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 4: Hospitals
• History of Hospitals
• Management of Hospitals
• Quality and Safety in Hospitals
• Magnet Recognition Program
• Challenges and the Future
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 5: Ambulatory Care Services
• History of Ambulatory Care Services
• Reasons for the Expansion of Ambulatory Care
• Hospital-Based Ambulatory Care
• Non-Hospital-Based Ambulatory Care
• Primary Care Management
• Home Health Care Services
• Hospice Services
• Quality Assurance in Ambulatory Care
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 6: Health Insurance and Payment for Health Care Services
• Basics of U.S. Health Insurance
• History of Health Insurance
• How Health Insurance Markets Work
• Health Insurance Providers
• Reimbursement for Health Care Providers
• Why Health Insurance Is Such a Huge Problem in the United States
• Creative Destruction of Health Insurance
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 7: Managed Care
• Concepts of Managed Health Care
• History of Managed Health Care
• Types of Managed Care Plans
• Managed Care Utilization Control
• Managed Care Quality Issues
• Managed Care and Prevention of Disease
• Comparative Effectiveness Research
• Future of Managed Health Care
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 8: Long-Term Care
• The Aging of Americans
• History of Long-Term Care
• Organization of Long-Term Care
• Payment for Long-Term Care Services
• Chronic Diseases and Their Complications
• Challenges for Long-Term Care in the Future
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 9: Mental Health Care
• History of Mental Health
• The Role of Stress
• Types of Mental Illnesses
• Mental Health Care Providers
• Mental Health Parity
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 10: Public Health Services
• History of Public Health
• Structure of Public Health Departments
• Determinants of Health
• Core Functions of Public Health
• Epidemiology and Public Health
• Population-Based Health
• Public Health Leadership
• Future of Public Health
• Summary
• Key Terms
• Discussion Questions
• References
• PART THREE: CHALLENGES IN HEALTH CARE DELIVERY
• Chapter 11: The Pursuit of Quality Care
• Origins of the Quality Movement
• IOM Report on Medical Errors
• IOM Report on the Quality Chasm
• Quality Improvement Strategies
• Medical Errors
• Health Care–Associated Infections
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 12: The Chronic Disease Epidemic
• Chronic Diseases and Their Complications
• Costs of Chronic Diseases
• Chronic Disease Prevention and Behavioral Changes
• Applying Business and Other Models to Chronic Disease Prevention
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 13: Leadership Solutions to Health Care Problems
• Health Care Reform Beyond the ACA
• Reengineering the Health Care Sector
• Understanding Power in the Health Care Sector
• Changing the Health Care Environment
• How Leaders Can Meet These Challenges
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 14: Integrating Clinical Services and Community Prevention: The Community-Centered Health Home Model
• History of Clinical Services and Community Prevention Integration
• Elements of the Community-Centered Health Home
• Capacities Needed for Effective Implementation
• Overarching Systems Change Recommendations
• Summary
• Key Terms
• Discussion Questions
• References
• Chapter 15: A Look into the Future
• Major Challenges Facing Health Care Delivery
• Areas of Future Concern
• How to Meet These Challenges
• Summary
• Key Terms
• Discussion Questions
• References
• Case Study 1: Innovation in Physician Leadership Education
• Leadership Education at the Guthrie Clinic
• Conclusion
• Discussion Questions
• Case Study 2: Using Marketing Tools to Increase Early Referrals of Children with Developmental and Behavioral Disorders
• Using a PSA Program to Increase Awareness of Developmental Issues
• Conclusion
• Discussion Questions
• References
• Case Study 3: Fall Reduction at Geisinger Wyoming Valley Medical Center
• Geisinger Health System and Geisinger Wyoming Valley
• Types of Preventable Harm in Hospitals
• Geisinger Quality Institute
• Fall Rates and Best Practices in Fall Reduction
• The Journey to Uphold the Oath
• Conclusion
• Discussion Questions
• References
• Case Study 4: The VA Reinvents Itself
• The Dark Years
• The Beginning of Change
• Putting Veterans’ Health First
• The VA Answer for Everyone
• Conclusion
• Discussion Questions
• References
• Index
• End User License Agreement