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• Cover
• Preface
• CHAPTER 1: Introduction to Information Systems
• 1.1 Why Should I Study Information Systems?
• 1.2 Overview of Computer-Based Information Systems
• 1.3 How Does IT Impact Organizations?
• 1.4 Importance of Information Systems to Society
• CHAPTER 2: Organizational Strategy, Competitive Advantage, and Information Systems
• 2.1 Business Processes
• 2.2 Business Process Reengineering, Business Process Improvement, and Business Process Management
• 2.3 Business Pressures, Organizational Responses, and Information Technology Support
• 2.4 Competitive Advantage and Strategic Information Systems
• CHAPTER 3: Ethics and Privacy
• 3.1 Ethical Issues
• 3.2 Privacy
• CHAPTER 4: Information Security
• 4.1 Introduction to Information Security
• 4.2 Unintentional Threats to Information Systems
• 4.3 Deliberate Threats to Information Systems
• 4.4 What Organizations Are Doing to Protect Information Resources
• 4.5 Information Security Controls
• CHAPTER 5: Data and Knowledge Management
• 5.1 Managing Data
• 5.2 The Database Approach
• 5.3 Big Data
• 5.4 Data Warehouses and Data Marts
• 5.5 Knowledge Management
• 5.6 Appendix: Fundamentals of Relational Database Operations
• CHAPTER 6: Telecommunications and Networking
• 6.1 What Is a Computer Network?
• 6.2 Network Fundamentals
• 6.3 The Internet and the World Wide Web
• 6.4 Network Applications: Discovery
• 6.5 Network Applications: Communication
• 6.6 Network Applications: Collaboration
• 6.7 Network Applications: Educational
• CHAPTER 7: E-Business and E-Commerce
• 7.1 Overview of E-Business and E-Commerce
• 7.2 Business-to-Consumer (B2C) Electronic Commerce
• 7.3 Business-to-Business (B2B) Electronic Commerce
• 7.4 Ethical and Legal Issues in E-Business
• CHAPTER 8: Wireless, Mobile Computing, and Mobile Commerce
• 8.1 Wireless Technologies
• 8.2 Wireless Computer Networks and Internet Access
• 8.3 Mobile Computing and Mobile Commerce
• 8.4 The Internet of Things
• CHAPTER 9: Social Computing
• 9.1 Web 2.0
• 9.2 Fundamentals of Social Computing in Business
• 9.3 Social Computing in Business: Shopping
• 9.4 Social Computing in Business: Marketing
• 9.5 Social Computing in Business: Customer Relationship Management
• 9.6 Social Computing in Business: Human Resource Management
• CHAPTER 10: Information Systems within the Organization
• 10.1 Transaction Processing Systems
• 10.2 Functional Area Information Systems
• 10.3 Enterprise Resource Planning Systems
• 10.4 ERP Support for Business Processes
• CHAPTER 11: Customer Relationship Management and Supply Chain Management
• 11.1 Defining Customer Relationship Management
• 11.2 Operational Customer Relationship Management
• 11.3 Other Types of Customer Relationship Management Systems
• 11.4 Supply Chains
• 11.5 Supply Chain Management
• 11.6 Information Technology Support for Supply Chain Management
• CHAPTER 12: Business Analytics
• 12.1 Managers and Decision Making
• 12.2 The Business Analytics Process
• 12.3 Descriptive Analytics
• 12.4 Predictive Analytics
• 12.5 Prescriptive Analytics
• 12.6 Presentation Tools
• CHAPTER 13: Acquiring Information Systems and Applications
• 13.1 Planning for and Justifying IT Applications
• 13.2 Strategies for Acquiring IT Applications
• 13.3 Traditional Systems Development Life Cycle
• 13.4 Alternative Methods and Tools for Systems Development
• TECHNOLOGY GUIDE 1: Hardware
• TG 1.1 Introduction to Hardware
• TG 1.2 Strategic Hardware Issues
• TG 1.3 Computer Hierarchy
• TG 1.4 Input and Output Technologies
• TG 1.5 The Central Processing Unit
• TECHNOLOGY GUIDE 2: Software
• TG 2.1 Software Issues
• TG 2.2 Systems Software
• TG 2.3 Application Software
• TECHNOLOGY GUIDE 3: Cloud Computing
• TG 3.1 Introduction
• TG 3.2 What Is Cloud Computing?
• TG 3.3 Different Types of Clouds
• TG 3.4 Cloud Computing Services
• TG 3.5 The Benefits of Cloud Computing
• TG 3.6 Concerns and Risks with Cloud Computing
• TG 3.7 Web Services and Service-Oriented Architecture
• TECHNOLOGY GUIDE 4: Artificial Intelligence
• TG 4.1 Introduction to Artificial Intelligence
• TG 4.2 Artificial Intelligence Technologies
• TG 4.3 Artificial Intelligence Applications
• Appendix: Apply the Concept Activities
• Index
• End User License Agreement