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• Title Page
• Copyright Page
• Brief Contents
• Contents
• Preface
• 1 Management Science
• The Management Science Approach to Problem Solving
• Time Out: for Pioneers in Management Science
• Management Science Application: Room Pricing with Management Science and Analytics at Marriott
• Management Science and Business Analytics
• Model Building: Break‐Even Analysis
• Computer Solution
• Management Science Modeling Techniques
• Management Science Application: Management Science and Analytics
• Business Usage of Management Science Techniques
• Management Science Application: Management Science in Health Care
• Management Science Models in Decision Support Systems
• Summary
• Problems
• Case Problem
• 2 Linear Programming: Model Formulation and Graphical Solution
• Model Formulation
• A Maximization Model Example
• Time Out: for George B. Dantzig
• Management Science Application: Allocating Seat Capacity on Indian Railways Using Linear Programming
• Graphical Solutions of Linear Programming Models
• Management Science Application: Renewable Energy Investment Decisions at GE Energy
• A Minimization Model Example
• Management Science Application: Determining Optimal Fertilizer Mixes at Soquimich (South America)
• Irregular Types of Linear Programming Problems
• Characteristics of Linear Programming Problems
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 3 Linear Programming: Computer Solution and Sensitivity Analysis
• Computer Solution
• Management Science Application: Scheduling Air Ambulance Service in Ontario (Canada)
• Management Science Application: Improving Profitability at Norske Skog with Linear Programming
• Sensitivity Analysis
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 4 Linear Programming: Modeling Examples
• A Product Mix Example
• Time Out: for George B. Dantzig
• A Diet Example
• An Investment Example
• A Marketing Example
• Management Science Application: Scheduling Radio Ads with Analytics and Linear Programming
• A Transportation Example
• A Blend Example
• A Multiperiod Scheduling Example
• Management Science Application: Linear Programming Blending Applications in the Petroleum Industry
• Management Science Application: Employee Scheduling with Management Science
• A Data Envelopment Analysis Example
• Management Science Application: Evaluating American Red Cross Chapters Using DEA
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 5 Integer Programming
• Integer Programming Models
• Management Science Application: Selecting Volunteer Teams at Eli Lilly to Serve in Impoverished Comm
• Integer Programming Graphical Solution
• Computer Solution of Integer Programming Problems with Excel and QM for Windows
• Time Out: for Ralph E. Gomory
• Management Science Application: Scheduling Appeals Court Sessions in Virginia with Integer Programmi
• Management Science Application: Forming Business Case Student Teams at Indiana University
• 0–1 Integer Programming Modeling Examples
• Management Science Application: A Set Covering Model for Determining Fire Station Locations in Istan
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 6 Transportation, Transshipment, and Assignment Problems
• The Transportation Model
• Time Out: for Frank L. Hitchcock and Tjalling C. Koopmans
• Management Science Application: Reducing Transportation Costs in the California Cut Flower Industry
• Computer Solution of a Transportation Problem
• Management Science Application: Analyzing Container Traffic Potential at the Port of Davisville (RI)
• The Assignment Model
• Computer Solution of an Assignment Problem
• Management Science Application: Supplying Empty Freight Cars at Union Pacific Railroad
• Management Science Application: Assigning Umpire Crews at Professional Tennis Tournaments
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 7 Network Flow Models
• Network Components
• The Shortest Route Problem
• The Minimal Spanning Tree Problem
• Management Science Application: Determining Optimal Milk Collection Routes in Italy
• The Maximal Flow Problem
• Time Out: for E. W. Dijkstra, L. R. Ford, Jr., and D. R. Fulkerson
• Management Science Application: Distributing Railway Cars to Customers at CSX
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 8 Project Management
• The Elements of Project Management
• Management Science Application: The Panama Canal Expansion Project
• Time Out: for Henry Gantt
• Mangement Science Application: Transportation Construction Projects
• CPM/PERT
• Time Out: for Morgan R. Walker, James E. Kelley, Jr., and D. G. Malcolm
• Probabilistic Activity Times
• Management Science Application: Salvaging the Costa Concordia Cruise Ship
• Microsoft Project
• Project Crashing and Time–Cost Trade‐Off
• Management Science Application: Reconstructing the Pentagon after 9/11
• Formulating the CPM/PERT Network as a Linear Programming Model
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 9 Multicriteria Decision Making
• Goal Programming
• Graphical Interpretation of Goal Programming
• Computer Solution of Goal Programming Problems with QM for Windows and Excel
• Management Science Application: Workforce Planning for the U.S. Army Medical Department with Goal Pr
• Time Out: for Abraham Charnes and William W. Cooper
• The Analytical Hierarchy Process
• Management Science Application: Selecting Sustainable Transportation Routes Across the Pyrenees Usin
• Management Science Application: Ranking Twentieth‐Century Army Generals Using AHP
• Scoring Models
• Management Science Application: A Scoring Model for Determining U.S. Army Installation Regions
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 10 Nonlinear Programming
• Nonlinear Profit Analysis
• Constrained Optimization
• Solution of Nonlinear Programming Problems with Excel
• A Nonlinear Programming Model with Multiple Constraints
• Management Science Application: Making Solar Power Decisions at Lockheed Martin with Nonlinear Progr
• Nonlinear Model Examples
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 11 Probability and Statistics
• Types of Probability
• Fundamentals of Probability
• Management Science Application: Treasure Hunting with Probability and Statistics
• Statistical Independence and Dependence
• Expected Value
• Management Science Application: A Probability Model for Analyzing Coast Guard Patrol Effectiveness
• The Normal Distribution
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 12 Decision Analysis
• Components of Decision Making
• Decision Making Without Probabilities
• Management Science Application: Planning for Terrorist Attacks and Epidemics in Los Angeles County w
• Decision Making with Probabilities
• Decision Analysis With Additional Information
• Utility
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 13 Queuing Analysis
• Elements of Waiting Line Analysis
• The Single‐Server Waiting Line System
• Time Out: for Agner Krarup Erlang
• Management Science Application: Using Queuing Analysis to Design Health Centers in Abu Dhabi
• Undefined and Constant Service Times
• Finite Queue Length
• Management Science Application: Providing Telephone Order Service in the Retail Catalog Business
• Finite Calling Population
• The Multiple‐Server Waiting Line
• Management Science Application: Making Sure 911 Calls Get Through at AT&T
• Additional Types of Queuing Systems
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 14 Simulation
• The Monte Carlo Process
• Time Out: for John Von Neumann
• Computer Simulation with Excel Spreadsheets
• Simulation of a Queuing System
• Management Science Application: Planning for Catastrophic Disease Outbreaks Using Simulation
• Continuous Probability Distributions
• Statistical Analysis of Simulation Results
• Management Science Application: Predicting Somalian Pirate Attacks Using Simulation
• Crystal Ball
• Verification of the Simulation Model
• Areas of Simulation Application
• Summary
• Example Problem Solution
• Problems
• Case Problem
• 15 Forecasting
• Forecasting Components
• Management Science Application: Forecasting Advertising Demand at NBC
• Time Series Methods
• Management Science Application: Forecasting Empty Shipping Containers at CSAV (Chile)
• Management Science Application Forecasting Trends for Denim Jeans
• Forecast Accuracy
• Time Series Forecasting Using Excel
• Management Science Application: Demand Forecasting at Zara
• Regression Methods
• Management Science Application: An Airline Passenger Forecasting Model
• Data Mining
• Summary
• Example Problem Solutions
• Problems
• Case Problem
• 16 Inventory Management
• Elements of Inventory Management
• Management Science Application: Inventory Optimization at Procter & Gamble
• Inventory Control Systems
• Time Out: for Ford Harris
• Economic Order Quantity Models
• The Basic EOQ Model
• The EOQ Model with Noninstantaneous Receipt
• The EOQ Model with Shortages
• Management Science Application: Inventory Management at Zara
• EOQ Analysis with QM for Windows
• EOQ Analysis with Excel and Excel QM
• Quantity Discounts
• Management Science Application: Quantity Discount Orders at Mars
• Reorder Point
• Determining Safety Stock by Using Service Levels
• Order Quantity for a Periodic Inventory System
• Summary
• Example Problem Solution
• Problems
• Case Problem
• Appendix A Normal and Chi‐Square Tables
• Appendix B Setting Up and Editing a Spreadsheet
• Appendix C The Poisson and Exponential Distributions
• Solutions to Selected Odd‐Numbered Problems
• Glossary
• Index