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• Cover
• Preface
• Acknowledgments
• About the Authors
• Introduction
• The Case for Participating in Decisions about Information Systems
• What If a Manager Doesn’t Participate?
• Skills Needed to Participate Effectively in Information Technology Decisions
• Basic Assumptions
• Economics of Information versus Economics of Things
• Summary
• Key Terms
• Chapter 1: The Information Systems Strategy Triangle
• Brief Overview of Business Strategy Frameworks
• Why Are Strategic Advantage Models Essential to Planning for Information Systems?
• Brief Overview of Organizational Strategies
• Brief Overview of Information Systems Strategy
• Summary
• Key Terms
• Discussion Questions
• Case Study 1‐1 Amazon in 2019
• Case Study 1‐2 Lego
• Chapter 2: Strategic Use of Information Resources
• Evolution of Information Resources
• Information Resources as Strategic Tools
• How Can Information Resources Be Used Strategically?
• Sustaining Competitive Advantage
• Strategic Alliances
• Co‐Creating IT and Business Strategy
• Summary
• Key Terms
• Discussion Questions
• Case Study 2‐1 Amazon Go: How Far Can It Go?
• Case Study 2‐2 Groupon
• Chapter 3: Organizational Strategy and Information Systems
• Information Systems and Organizational Design
• Information Systems and Management Control Systems
• Information Systems and Culture
• Summary
• Key Terms
• Discussion Questions
• Case Study 3‐1 Uber’s Use of Technology‐Mediated Control
• Case Study 3‐2 The FBI
• Chapter 4: Digital Systems and the Design of Work
• Work Design Framework
• How Information Technology Changes the Nature of Work
• Where Work Is Done and Who Does It: Mobile and Virtual Work Arrangements
• Gaining Acceptance for IT‐Induced Change to Work
• Summary
• Key Terms
• Discussion Questions
• Case Study 4‐1 Automation at Southern Glazer’s Wine and Spirits LLC
• Case Study 4‐2 Trash and Waste Pickup Services, Inc.
• Chapter 5: Information Systems and Digital Transformation
• Silo Perspective versus Business Process Perspective
• Building Agile and Dynamic Business Processes
• Digital Business Transformation
• Workflow and Mapping Processes
• Types of Enterprise Systems
• Enterprise System Issues
• Summary
• Key Terms
• Discussion Questions
• Case Study 5‐1 Carestream Health
• Case Study 5‐2 Santa Cruz Bicycles
• Chapter 6: Architecture and Infrastructure
• From Vision to Implementation
• The Leap from Strategy to Architecture to Infrastructure
• From Strategy to Architecture to Infrastructure: An Example
• Virtualization and Cloud Computing
• Other Managerial Considerations
• Summary
• Key Terms
• Discussion Questions
• Case Study 6‐1 Enterprise Architecture at Chubb Industries
• Case Study 6‐2 The Case of Extreme Scientists
• Chapter 7: Security
• NIST Cybersecurity Framework
• IT Security Governance Framework
• Cyberattacks and How They Occurred
• The Impossibility of 100% Security
• What Should Management Do?
• How Do We Measure How Secure We Are?
• Summary
• Key Terms
• Discussion Questions
• Case Study 7‐1 The Aircraft Communications Addressing and Reporting System (ACARS)
• Case Study 7‐2 Sony Pictures: The Criminals Won
• Chapter 8: The Business of Information Technology
• Organizing to Respond to Business: A Maturity Model
• Understanding the IT Organization
• What a Manager Can Expect from the IT Organization
• What the IT Organization Does Not Do
• Chief Information Officer
• Building a Business Case
• IT Portfolio Management
• Valuing IT Investments
• Monitoring IT Investments
• Funding IT Resources
• How Much Does IT Cost?
• Summary
• Key Terms
• Discussion Questions
• Case Study 8‐1 Air France/KLM Airlines
• Case Study 8‐2 Balanced Scorecards at BIOCO
• Chapter 9: Governance of the Information Systems Organization
• IT Governance
• Centralized versus Decentralized Organizational Structures
• Decision Rights and Governance
• Platform‐Based Governance
• Governance Frameworks for Control Decisions
• Summary
• Key Terms
• Discussion Questions
• Case Study 9‐1 IT Governance at Toyota
• Case Study 9‐2 The “MyJohnDeere” Platform
• Chapter 10: Information Systems Sourcing
• Sourcing Decision Cycle Framework
• Outsourcing in the Broader Context
• Summary
• Key Terms
• Discussion Questions
• Case Study 10‐1 O2 and RPA
• Case Study 10‐2 Crowdsourcing at AOL
• Chapter 11: Managing IT Projects
• What Defines a Project?
• What Is Project Management?
• Project Elements
• IT Projects
• IT Project Development Methodologies and Approaches
• Managing IT Project Risk
• Gauging Success
• Summary
• Key Terms
• Discussion Questions
• Case Study 11‐1 Information Displays at Dutch Railways (Nederlandse Spoorwegen)
• Case Study 11‐2 Dealing with Traffic Jams in London
• Chapter 12: Business Intelligence, Knowledge Management, and Analytics
• Competing with Business Analytics
• Knowledge Management, Business Intelligence, and Business Analytics
• Components of Business Analytics
• Big Data
• Caveats for Managing Knowledge and Business Intelligence
• Summary
• Key Terms
• Discussion Questions
• Case Study 12‐1 Nest and the Internet of Things (IoT)
• Case Study 12‐2 Stop & Shop’s Scan It! App
• Chapter 13: Privacy and Ethical Considerations in Information Management
• Responsible Computing
• Corporate Social Responsibility
• PAPA: Privacy, Accuracy, Property, and Accessibility
• Green Computing
• Summary
• Key Terms
• Discussion Questions
• Case Study 13‐1 Equifax’s 2017 Data Breach
• Case Study 13‐2 Ethical Decision Making
• Glossary
• Index
• End User License Agreement