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• Cover
• Table of Contents
• Ttile Page
• Copyright
• Dedication
• Preface
• Notes
• Acknowledgments
• About the Authors
• Introduction
• The Case for Participating in Decisions about Information Systems
• What If a Manager Doesn’t Participate?
• Skills Needed to Participate Effectively in Information Technology Decisions
• Basic Assumptions
• Summary
• Key Terms
• Foundational Readings
• Notes
• 1 The Information Systems Strategy Triangle
• Brief Overview of Business Strategy Frameworks
• Why Are Strategic Advantage Models Essential to Planning for Information Systems?
• Brief Overview of Organizational Strategies
• Brief Overview of Information Systems Strategy
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 2 Strategic Use of Information Resources
• Evolution of Information Resources
• Information Resources as Strategic Tools
• How Can Information Resources Be Used Strategically?
• Sustaining Competitive Advantage with Information Resources
• Risks
• External Relationships
• Co-creating IT and Business Strategy
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 3 Organizational Strategy and Information Systems
• Information Systems and Organizational Design
• Information Systems and Management Control Systems
• Information Systems and Culture
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 4 Information Technology and the Design of Work
• Work Design Framework
• What Types of Work Are Impacted by Information Technology
• Where and When Work Is Done and Who Does It
• The Future of Work
• Summary
• Key Terms
• Foundational Reading
• Discussion Questions
• Notes
• 5 Information Systems and Digital Transformation
• Functional Perspective Versus Business Process Perspective
• Building Agile and Dynamic Business Processes
• Gaining Acceptance for IT-Induced Change to Work
• Digital Transformation
• Techniques for Understanding Business Processes
• Types of Enterprise Systems
• Enterprise System Issues
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 6 Architecture and Infrastructure
• From Vision to Implementation
• The Leap from Strategy to Architecture to Infrastructure
• Multi-Homing, Virtualization, and Cloud Computing
• Other Managerial Considerations
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 7 Cybersecurity
• NIST Cybersecurity Framework
• IT Security Governance Framework
• Cyberattacks and How They Occurred
• The Impossibility of 100% Security
• What Should Management Do?
• How Do We Measure How Secure We Are?
• Resiliency or Protection?
• Summary
• Key Terms
• Discussion Questions
• Notes
• 8 The Business of Information Technology
• Organizing to Respond to Business: A Maturity Model
• Understanding the IT Organization
• What a Manager Can Expect from the IT Organization
• What the IT Organization Does Not Do
• Chief Information Officer
• Building a Business Case
• IT Portfolio Management
• Valuing IT Investments
• Monitoring IT Investments
• Funding IT Resources
• How Much Does IT Cost?
• Summary
• Key Terms
• Discussion Questions
• Notes
• 9 Information Technology Governance
• IT Governance
• Centralized versus Decentralized Organizational Structures
• Decision Rights and Governance
• Governance Frameworks for Financial Control Decisions
• Platform Governance
• Summary
• Key Terms
• Foundational Reading
• Discussion Questions
• Notes
• 10 Information Technology Sourcing
• Sourcing Decision Cycle Framework
• Outsourcing in the Broader Context
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 11 Managing IT Projects
• What Defines a Project?
• What Is Project Management?
• Project Elements
• IT Projects
• IT Project Development Methodologies and Approaches
• Managing IT Project Risk
• Gauging Success
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 12 Business Intelligence, Artificial Intelligence, Knowledge Management, and Analytics
• Knowledge Management
• Business Analytics and Business Intelligence
• Competing with Business Analytics
• Components of Business Analytics
• Big Data and the Internet of Things
• Artificial Intelligence, Machine Learning, and Deep Learning
• Summary
• Key Terms
• Foundational Readings
• Discussion Questions
• Notes
• 13 Privacy, Ethical, and Societal Considerations for Information Management
• What Is Expected of Management?
• Responsible Computing
• Corporate Social Responsibility
• PAPA: Privacy, Accuracy, Property, and Accessibility
• AI, Business, and Society
• Green Computing
• Summary
• Key Terms
• Foundational Reading
• Discussion Questions
• Notes
• Glossary
• Index
• End User License Agreement