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• Cover
• Title Page
• Copyright
• Preface
• Why Does the World Need Another Business Ethics Text?
• Acknowledgments
• Section I: Introduction
• Chapter 1: Introducing Straight Talk about Managing Business Ethics: Where We’re Going and Why
• Introduction
• Moving beyond Cynicism
• Can Business Ethics Be Taught?
• This Book Is about Managing Ethics in Business
• Ethics and the Law
• Why Be Ethical? Why Bother? Who Cares?
• The Importance of Trust
• The Importance of Values
• How This Book Is Structured
• Conclusion
• Discussion Questions
• Exercise
• Notes
• Section II: Ethics and the Individual
• Chapter 2: Deciding What’s Right: A Prescriptive Approach
• Ethics and the Individual
• Conclusion
• Discussion Questions
• Exercise
• Introducing the Pinto Fires Case
• Notes
• Chapter 3: Deciding What’s Right: A Psychological Approach
• Ethical Awareness and Ethical Judgment
• Individual Differences, Ethical Judgment, and Ethical Behavior
• Facilitators of and Barriers to Good Ethical Judgment
• Toward Ethical Action
• Conclusion
• Discussion Questions
• Exercise
• Notes
• Chapter 4: Addressing Individuals’ Common Ethical Problems
• Identifying Your Values—and Voicing Them
• People Issues
• Conflicts of Interest
• Customer Confidence Issues
• Use of Corporate Resources
• When All Else Fails: Blowing the Whistle
• Conclusion
• Discussion Questions
• Notes
• Section III: Managing Ethics in the Organization
• Chapter 5: Ethics as Organizational Culture
• Introduction
• Organizational Ethics as Culture
• Ethical Culture: A Multisystem Framework
• Ethical Leadership
• Other Formal Cultural Systems
• Informal Cultural Systems
• Organizational Climates: Fairness, Benevolence, Self‐Interest, Principles
• Developing and Changing the Ethical Culture
• A Cultural Approach to Changing Organizational Ethics
• The Ethics of Managing Organizational Ethics
• Conclusion
• Discussion Questions
• Notes
• Chapter 6: Managing Ethics and Legal Compliance
• Introduction
• Structuring Ethics Management
• Communicating Ethics
• Using the Reward System to Reinforce the Ethics Message
• Evaluating the Ethics and Compliance Program
• Values or Compliance Approaches
• Globalizing an Ethics Program
• Conclusion
• Discussion Questions
• Appendix
• Notes
• Chapter 7: Managing for Ethical Conduct
• Introduction
• In Business, Ethics Is about Behavior
• Our Multiple Ethical Selves
• Rewards and Discipline
• People Follow Group Norms
• People Fulfill Assigned Roles
• Obedience to Authority: People Do What They’re Told
• Responsibility Is Diffused in Organizations
• Stressed‐Out Employees Are More Unethical
• Conclusion
• Discussion Questions
• Notes
• Chapter 8: Ethical Problems of Managers
• Introduction
• Managing the “Basics”
• Managing a Diverse Workforce
• The Manager as a Lens
• Managing Up and Across
• Conclusion
• Discussion Questions
• Notes
• Section IV: Organizational Ethics and Social Responsibility
• Chapter 9: Corporate Social Responsibility
• Introduction
• Why Corporate Social Responsibility?
• Types of Corporate Social Responsibility
• Triple Bottom Line and Environmental Sustainability
• Is Socially Responsible Business Good Business?
• Conclusion
• Discussion Questions
• Notes
• Chapter 10: Ethical Problems of Organizations
• Introduction
• The Road to Here and Now
• The Financial Disaster of 2008
• Managing Stakeholders
• Key Stakeholder Groups
• Key Ethical Issues Involving Multiple Stakeholders
• Conclusion
• Discussion Questions
• Notes
• Chapter 11: Managing for Ethics and Social Responsibility in a Global Environment
• Introduction
• Focus on the Individual Expatriate Manager
• The Organization in a Global Business Environment
• Conclusion
• Discussion Questions
• Notes
• Index
• End User License Agreement