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• Cover
• Introduction
• About This Book
• Foolish Assumptions
• Conventions Used in This Book
• Icons Used in This Book
• Beyond the Book
• Where to Go from Here
• Part 1: Getting Started with Managing Millennials
• Chapter 1: Confronting the Millennial Management Challenge
• Pinpointing Millennials on the Generational Timeline
• Spotting the Coming Sea of Change in the Workforce
• Getting Grounded in Millennials 101
• Identifying and Navigating Generational Clash Points
• Discovering What Managers Love About Their Millennials
• Paving the Path to the Workforce of the Future
• Chapter 2: Harnessing Generational Theory to Guide Your Management Practice
• Wrapping Your Brain around the Generations Topic
• Overcoming the “Yea, Buts…”
• Using Generational Theory to Build a Better Workplace
• Chapter 3: Breaking into the Millennial Mind
• Viewing Millennials as Whole Beings
• Why You Are Who You Are: Taking a Look at the Formative Years
• Checking Out the Messages that Mold Millennials
• Exploring Millennial Values
• Breaking the Mold: Rejecting Millennial Stereotypes
• Chapter 4: Discovering How Millennials Differ from Boomers and Gen Xers
• Breaking into the Baby Boomer Mind
• Breaking into the Gen X Mind
• Comparing Traits and Values Across Generations
• Chapter 5: Managing through Your Generational Lens
• The Parent Trap: What Happens When Boomers Manage Millennials
• The Annoying Little Sibling: Why Xers Struggle to Manage Millennials
• The Twin: Why Millennials Managing Millennials Is Not All Smooth Sailing
• Part 2: Navigating Potential Clash Points
• Chapter 6: Adapting to Changes in Organizational Structure … The World Is Flat
• Transitioning from Hierarchy to Network
• Looking at Transparency in a Networked Structure
• Using Your Adapted Organizational Structure to Recruit, Retain, and Engage
• Dealing with Special Circumstances
• Chapter 7: Encouraging and Facilitating Collaboration — Go Team!
• Shifting Your Perspective on Collaboration
• Reconciling Differences: Independent Xers versus Collaborative Millennials
• Onboarding Millennials
• Training Millennials
• Mentoring Millennials and Vice Versa
• Building a Collaborative Infrastructure
• Chapter 8: Supercharging Your Feedback Loop … Gold Stars Abound!
• Giving Feedback in the Instantaneous Age
• Rethinking the Review Session
• Realizing that Feedback Is a Two-Way Street
• Acting More Like a Coach Than a Boss
• Common Feedback Troubleshooting
• Chapter 9: Motivating Millennials — Generation “Why?”
• Managing for Meaning
• Compensating the Noncompensation Generation
• Rewarding Millennials
• Chapter 10: Dropping Workplace Formalities: Let’s Be Friends
• Distinguishing Between Formality at Work and Work Ethic
• Drawing the Fine Line Between Manager and Friend
• Channeling Your Inner Emily Post: Communication Etiquette
• Part 3: Accommodating Individual Differences Among the Millennial Masses
• Chapter 11: Managing Millennials ’Round the World
• Viewing Generational Theory through a Global Lens
• Looking at Global Millennials’ Uniting Trends and Key Differentiators
• Tapping into the Power of Generational Theory Around the Globe
• Chapter 12: Adapting Your Management Style to Different Millennial Personas
• Coping with the Needy Millennial
• Hangin’ in There with the Hipster Millennial
• Finding a Way to Deal with the Hidden Millennial
• Dealing with Denial in the “I’m-Not-a-Millennial” Millennial
• Preventing the Demise of the Millennial Martyr
• Chapter 13: Making Adjustments for Ages and Life Stages
• Meeting Cusper, the Friendly Ghost
• Introducing the Xer/Millennial: The Oregon Trail Generation
• Getting a Glimpse of the Millennial/Gen Edger: The Snapchat Generation
• Modifying Your Style for Old Millennials versus Young Millennials
• Meeting Millennial Parents
• DINKs: Motivating the Dual Income No Kids Subset
• Chapter 14: Tailoring Your Millennial Management Style to Different Work Settings
• Managing in Silicon Valley versus Wall Street
• Adjusting for Blue Collar versus White Collar
• Adjusting Your Style in the Arts versus the Sciences
• Part 4: Gearing Up for the Coming Changes
• Chapter 15: Paving the Way for Millennial Leadership
• Grooming the Leaders to Be
• Bringing Out the Best Millennial Leadership Skills
• Preparing Millennials to Manage Up
• Getting Millennials Ready to Manage Across and Down
• Chapter 16: Preparing for the Next Generation in the Workplace: Gen Edge
• Warning: This Generation Is Still in the Works
• Decoding What Gen Edge Events and Conditions Will Mean for Managers
• Adapting Your Management Style to Accommodate Gen Edge Traits
• Getting in Their Heads and Hearts: Gen Edge Values
• Getting a Jump on Creating a Workplace that Works for Gen Edge
• Predicting the Future: Potential Gen Edge Clash Points
• Chapter 17: Forecasting the Great Unknown
• Using History to Predict the Future
• Keeping Watch on Technology, Economy, and Trends
• What We Know We Don’t Know
• Part 5: The Part of Tens
• Chapter 18: Ten Things that Motivate Millennials Other than Money
• Providing Exposure to Other People in the Organization
• Giving a Good Old-Fashioned Thank-You
• Tossing Out Tailored Treats
• Having Fun with Co-Workers (Yes, That Means with You Too)
• Showing a Path to Promotion
• Giving More Responsibility
• Utilizing Half-Day Fridays or Part-Time Tuesdays
• Allocating Time for Passion Projects
• Dressing Down the Dress Code
• Offering Up Team Wins
• Chapter 19: Ten Millennial Strengths to Capitalize On
• Taking Advantage of Tech-Innate
• Tuning in to Team-Focused
• Motivating by Meaning
• Embracing Diversity
• Urging an Eagerness to Help
• Capturing Innovation
• Staying Networked
• Recognizing a Fear of Failure
• Showing Informality at Work
• Being Ready for Fun
• Chapter 20: Ten Millennial Stereotypes that Are Misinterpreted
• Hating Face-to-Face Communication
• Having the Attention Span of a Goldfish
• Operating with No Work Ethic
• Wanting to Have Fun All Day
• Refusing to Do Work that Is “Beneath Them”
• Being Young and Inexperienced
• Fearing Going Solo
• Thinking They’re All the Same
• Having No Ambition
• Relying on Mom and Dad for Everything
• Chapter 21: Ten Tips on How to Become the #BestBossEver
• Asking Them Questions — All the Time
• Learning to Like Them, Genuinely
• Individualizing Your Approach with Each Millennial
• Giving Them an “A” for Effort (Even if the Results Are More Like a B+)
• Challenging Them to Do More
• Sharing Yourself with Them (Yes, This Means Beyond Your Work-Self)
• Giving Some Good Ol’ Tough Love
• Making Sure You Don’t Let Them Down
• Setting Clear, Structured Expectations
• Inviting Their Input
• About the Authors
• Advertisement Page
• Connect with Dummies
• End User License Agreement